NHTSA ID Number: 10249699
Manufacturer Communication Number: 24-BE-001H
TSB/Document Date: 2024-02-05
Summary
Some vehicles equipped with the AVN 5th Gen Wide system may exhibit a condition where the radio app crashes frequently when entering radio mode and/or displays a message that reads “Uneven Road Ahead, Drive carefully†on the cluster along with a warning sound. Follow the procedure outlined in this bulletin to update the AVN software to resolve this condition.
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TSB/Document ID: 24-BE-001H
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
NUMBER
BODY ELECTRICAL
Technical Service Bulletin
SUBJECT:
DATE
24-BE-001H
MODEL(S)
JANUARY 2024
SEE BELOW
AVN SOFTWARE UPDATE FOR RADIO APP CRASH
AND UNEVEN ROAD WARNING
Description: Some vehicles equipped with the AVN 5th Gen Wide system may exhibit a condition where
the radio app crashes frequently when entering radio mode and/or displays a message that reads
“Uneven Road Ahead, Drive carefully” on the cluster along with a warning sound. Follow the procedure
outlined in this bulletin to update the AVN software to resolve this condition.
Applicable Vehicles (Certain):
• 2021-2023MY Elantra (CN7) equipped with AVN 5th Gen Wide.
• 2021-2023MY Elantra Hybrid
(CN7 HEV) equipped with AVN 5th Gen Wide.
• 2022-2023MY IONIQ 5 (NE1) equipped with AVN 5th Gen Wide.
• 2022-2023MY Kona (OS) equipped with AVN 5th Gen Wide.
• 2022-2023MY Kona N (OS N) equipped with AVN 5th Gen Wide.
• 2020-2023MY Kona EV (OS EV) equipped with AVN 5th Gen Wide.
• 2020-2023MY Palisade (LX2) equipped with AVN 5th Gen Wide.
• 2020-2023MY Sonata (DN8) equipped with AVN 5th Gen Wide.
• 2020-2023MY Sonata Hybrid (DN8 HEV) equipped with AVN 5th Gen Wide.
• 2022-2023MY Tucson (NX4) equipped with AVN 5th Gen Wide.
• 2021-2022MY Veloster N (JS N) equipped with AVN 5th Gen Wide.
• 2021-2023MY Venue (QX) equipped with AVN 5th Gen Wide.
NOTICE
If servicing an IONIQ 5 (NE1) vehicle, it can only be performed at IONIQ certified Hyundai
dealerships.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
Parts Information:
Model
Part Name
Elantra (CN7)
Elantra Hybrid
(CN7 HEV)
IONIQ 5 (NE1)
Kona (OS)
Palisade (LX2)
(20-22MY)
Sonata (DN8)
Sonata Hybrid
(DN8 HEV)
Veloster N (JS N)
Kona N (OS N)
Kona EV (OS EV)
Palisade (LX2)
(23MY & later)
Tucson (NX4)
Venue (QX)
AVN S/W
UPDATE A
for RADIO
APP FIX
AVN S/W
UPDATE B
for RADIO
APP FIX
Part Number
Figure
Remarks
RADIOSWUPDATEA
Use this USB drive
for the models
listed at left.
Order USB from
facing PDC.
USB can be used
for multiple
vehicles
RADIOSWUPDATEB
Use this USB drive
for the models
listed at left.
Order USB from
facing PDC.
USB can be used
for multiple
vehicles
Warranty Information:
Model
All
Op. Code
Operation
96560F17
AVN Software
Update
Op. Time
Casual Part
Nature
Code
Cause
Code
0.3 M/H
Refer to the Web Parts
Catalog for the applicable
AVN part number
M73
ZZ3
NOTE 1: Normal warranty applies.
NOTE 2: Submit claim on Claim Entry Screen as "Warranty" type.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage, and Repair
validation photos as outlined in the Digital Documentation Policy.
NOTE 4: If a part is found in need of replacement while performing this TSB and the affected part is
still under warranty, submit a separate claim using the same repair order. If the affected part is out of
warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 5: If dealer supplies its own USB drive when utilizing download software option on page 6,
please include amount for USB drive purchase in sublet.
TSB #: 24-BE-001H
Page 2 of 10
SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
Service Procedure:
STUI
This TSB includes Repair validation photos. Refer to the latest Digital Documentation Policy for
requirements.
i
Information
• Ensure that the battery is sufficiently charged and that the power is switched to “ON” to prevent
a battery drain during the update.
• Do not remove the USB drive, or turn off the ignition switch during the update. This will prevent
the update from completing.
• Verify that the AVN system is a genuine Hyundai part (not aftermarket) before performing the
update.
AVN Software Update
1.
Turn the ignition switch ‘ON’.
2.
Select the ‘Setup’ button and enter the
SETUP menu.
3.
Select ‘General’.
TSB #: 24-BE-001H
Page 3 of 10
SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
4.
Check the Software Version that’s currently
installed.
If software version is one of the versions listed
below, the AVN needs to be updated.
Current Software Version:
• 221011
• 221025
• 221115
• 221220
• 221228
5.
Insert the USB drive into the USB port.
6.
Select ‘Update’ at the bottom of the screen to
proceed with the software update.
i
Information
Do not remove the USB drive or turn off
the ignition switch during the update. This
will prevent the update from completing.
7.
Select ‘OK’.
8.
Select ‘Start’.
NOTICE
Do not turn off power or remove the USB
device. It may cause data loss or system
failure.
TSB #: 24-BE-001H
Page 4 of 10
SUBJECT:
SUBJECT:
i
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
Information
There will be multiple occurrences where
the Hyundai logo will appear, or the
display will be black during the update
process. This is normal.
9.
Confirm the S/W version has been correctly
updated by referring to the ‘SW Info/Update’
screen.
The updated S/W version should be 230203.
NOTE: If the software download option is used
on page 6, the S/W version may be greater
than 230203. This is OK.
10.
STUI
Take a screenshot of the
‘SW Info/Update’ screen using your
particular tablet’s screenshot save
method and upload to STUI.
TSB #: 24-BE-001H
Page 5 of 10
SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
Software Update File Download:
i
Information
Use the following section if there is no current stock available of the USB drive listed in the Parts
Information section. Use a blank 64GB USB drive.
1.
Go to https://update.hyundai.com
Select ‘Navigation Updater Download’.
2.
Select ‘For Windows’ or ‘For Mac’ operating
system.
3.
Select ‘United States’, then select ‘Next’.
4.
Select ‘Hyundai’, then select ‘Next’.
TSB #: 24-BE-001H
Page 6 of 10
SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
5.
Select a language (ex. “English”), then select
‘Next’.
6.
Review ‘Terms of Service’, select ‘Agree’,
then select ‘Next’.
7.
In the “Select saving location” screen, select
‘Change’ to save to a different location other
than the one listed. Check the box ‘Make
desktop direct button’ to save a shortcut on
the screen. Then select ‘Next’ to install.
TSB #: 24-BE-001H
Page 7 of 10
SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
8.
Once the installation completes, the
‘Navigation Updater’ shortcut will be saved on
your desktop.
9.
Open ‘Navigation Updater’ to log in using your
Bluelink credentials. You can also log in as a
guest under ‘Guest Login’.
10.
Instructions will appear on how to find the
software version for the vehicle.
Enter model name (1) or Software Version (2).
Select ‘Confirm’ (3).
Select ‘OK’.
11.
Enter your software version, or search by
vehicle model/year. Select ‘OK’.
i
Information
If you previously logged into your Bluelink
account, your vehicle will be preselected.
TSB #: 24-BE-001H
Page 8 of 10
SUBJECT:
SUBJECT:
12.
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
Once confirmed, insert a blank USB drive into
your Computer/Laptop.
Verify the ‘File Storage Location’, then select
‘Next’.
NOTICE
If the USB drive was previously used,
formatting in the next step will delete all
previous content on the drive.
13.
The inserted media will now be formatted.
Select ‘Yes’ to continue. Once the drive is
formatted, downloading will begin.
TSB #: 24-BE-001H
Page 9 of 10
SUBJECT:
SUBJECT:
AVN SOFTWARE UPDATE FOR RADIO APP CRASH & UNEVEN ROAD WARNING
14.
Once download completes, the file will
automatically be copied onto the media.
15.
After copying is completed, ‘System Update
Instructions’ will appear on how to install the
update in the vehicle.
Follow these instructions, then select ‘OK’.
16.
You can also access the vehicle installation
instructions under ‘Installation Instructions’ on
this screen.
Next, eject the media (USB drive), then select
‘Close Program’.
Go back to page 3 to install the software using
the USB drive. This USB drive can be used to
update multiple vehicles.
TSB #: 24-BE-001H
Page 10 of 10
SUBJECT:
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