NHTSA ID Number: 10249675
Manufacturer Communication Number: GuidelinesU
TSB/Document Date: 2024-02-05
Summary
Audi
delivery guidelines
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- Scanner POR V2.0 with all obd2 services
- Do the scanning for engine
- Support OBDII/EOBD Ten Modes of Operation
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TSB/Document ID: GuidelinesU
Replacement Service Bulletin Number:
MFR Communication Date: 2013-10-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
PERFECT DELIVERY INSPECTION (PDI)
2014
A8/A8 L/A8 W12/S8/A8 L TDI
Client
Stock No.
Audi
Delivery
Guidelines
Delivery Date
VIN
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
FF Enroll customer in Audi
connect Services
(http://MyAudiconnect.com)(if equipped and Audi
connect
Request to Initiate Services and T-Mobile T&C are signed)
FF Deactivate the connection prompts for the online services (TEL
function button > Settings > Connections > Data Connection >
select Without request)
FF Inspect exterior for damage, dings, dents and surface scratches
FF Check interior for cleanliness, grease marks and damage.
Repair all defects prior to customer delivery
FF Verify vehicle is equipped as specified and all accessories are
installed
FF Check front/rear floor mats are locked in
Customer Priority Topics
1.____________________________________________________________________________________________________________________________________________________________
2.____________________________________________________________________________________________________________________________________________________________
3.____________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today?_______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
FF Audio and Entertainment
System Controls
FF Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing
phonebook entries. Ensure connection will occur automatically upon re-entry if desired.
Refer to www.audi.com/bluetooth for compatible phone list. Click on appropriate country
FF HVAC (Heating, Ventilation,
Air Conditioning) Controls
FF Adjust mirrors, seats, and steering column to customer preference
FF Navigation System
FF Assist with radio station presets
FF Memory Seats
FF Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)
Bluetooth Capability
Voice Controls
FF Pair the customer’s phone with the vehicle
FF Demonstrate the voice command feature (i.e., accessing
“Help,” dialing a phone number, calling a contact, using the
steering wheel voice command button, etc.)
FF Demonstrate making a call via voice and steering wheel
commands
FF Demonstrate how to answer, ignore and end calls
FF Demonstrate dialing from directories/phonebook/call lists
(received, missed, dialed calls)
FF Refer to www.audi.com/bluetooth for compatible phone list.
Click on appropriate country
FF Have the customer complete the speech training to allow the
Voice Recognition System to learn and adapt to the customer’s
voice (Main Menu > Setup MMI > Voice Recognition > Individual
Speech Training)
FF Radio station, CD/DVD, or Jukebox
FF Demonstrate conference calling (enable in the MMI under
Telephone > Call Options menu)
Effective 10-1-2013
Version 1.0
1 of 4
PERFECT DELIVERY INSPECTION (PDI)
2014 A8/A8 L/A8 W12/S8/A8 L TDI| Audi
Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Introduce MMI Navigation System
Media Overview
FF Review the MMI controls and basic functionality (buttons:
function, on/off, arrow control, and back)
Radio (AM/FM/SAT)
FF Input letters, numbers, symbols, add a space, delete a character
FF Moving a map and adjusting the sound distribution
Audi
connect (if equipped) (USA ONLY)
FF Activate services prior to customer arrival and provide overview
of features
FF Ensure customer has requested activation of Audi
connect
• Explain the purpose of setting up a myAudi account at
my.audiusa.com/Audiconnect
• Explain trial period for Audi
connect and how to extend
service
• Explain Wi-Fi hotspot capabilities
Have the customer set up their Wi-Fi password Via TEL >
Settings > Wi-Fi Settings > Select “Password.” Ask the
customer to enter an easy way to remember the password
of at least 8 characters. Then Select “Apply settings” to
save it
FF Point out that the Audi
connect Brochure (located in the glove
box) contains additional information for customer review after
delivery
FF Show traffic reports (via your 4 year SiriusXM subscription), fuel
updates, weather information, and real-time news feeds
Navigation
FF Show how to input an address and a POI as the destination
using the MMI and voice commands. (Use Online Destinations
if equipped with Audi
connect)
FF Show how to program preferred radio stations (press and hold
knob)
FF Explain the scanning/tuning functions
FF Walk the customer through the steps to program favorite radio
stations (press and hold knob).The customer should do this
with your guidance
FF Show the customer the manual seek feature. Select the FM
Band > Functions. Turn control knob to Tuning/Channels and
press the knob.
FF Explain the settings for the Bang & Olufsen® system (if
equipped)
Audi
Music Interface and CD/DVD Media
FF Show the location of the AMI interface and standard iPod cable
FF Explain the different available cable options for different media
(i.e. iPod, USB, Aux, etc)
FF Explain CD/DVD loading/unloading
Jukebox – Hard drive
FF Capacity (20 GB/up to 3,000 songs)
FF Supported file extensions and formats per MMI manual
FF Demonstrate importing and sorting from SD Card/Retail Audio
CD. See owner’s manual for supported file formats and
maximum bitrates
Video Capability (MMI3G+)
FF Demonstrate Video Playback using the SD media, Jukebox,
& DVD media
FF Show how to enter a stopover
FF Explain acceptable video formats
FF Demo how to “cancel” route guidance using voice commands
(“Cancel route guidance”) and the MMI (NAV > Destination >
Cancel)
Rear Seats (if equipped with the following):
FF Show how to store a destination
FF Rear seat ventilation and massage
FF Show how to customize route “criteria” (e.g., avoid toll roads)
and “Settings” (e.g., 3D map and Map Orientation, and Google
Earth Mapping [with Audi connect services enabled])
FF Rear seat lumbar and power adjustments
FF Show how to manipulate the map (zoom, scroll map area)
FF Rear seat entertainment system (RSE)
FF Show how to repeat the last navigation announcement using
the iNav steering wheel button
FF Show how to turn the RSE on/off
FF Show how to set the power locking options in the MMI
FF Show how to turn wireless headphones on/off
FF Show how to set the ambient lighting in the vehicle interior
FF Show how to use the control knob joystick function
FF Explain Tire Pressure Monitoring System and how to reset in
the MMI
FF Show the location of the RSE DVD drive
Effective 10-1-2013
Version 1.0
FF Rear heated seats
FF Rear seat pass through
FF Review the RSE controls
FF Review video playback information
2 of 4
PERFECT DELIVERY INSPECTION (PDI)
2014 A8/A8 L/A8 W12/S8/A8 L TDI| Audi
Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Interior
In Car Video Tutorials
FF Show seat, mirrors and steering column adjustments including exterior mirror tilt function. Advise exterior mirrors fold in,
make adjustments in the MMI
FF Show the customer how to view the In Car Video Tutorials.
Select the Car function button > Owner’s Man. control button
and follow the prompts
FF Demonstrate seat positioning and memory settings using front
seat controls. Show how to adjust headrest in all different axis
directions
FF Point out these videos can also be viewed in the following ways:
FF Seat ventilation and massage – Front and rear (if equipped)
FF Mention seatbelt movement
• Via the USB launcher found in the “Quick Questions
& Answers Guide”
• Via www.auditechnology.com
• Via www.audiusa.com/help/video-tutorials
FF Show how to activate heated mirrors and seat heating/
ventilation
Exterior
FF Demonstrate heated steering wheel operation (if equipped)
FF Demonstrate how to operate the power tailgate via the remote
control master key, driver’s door, and tailgate
FF Show integrated foot rest on back of front seats (if equipped)
FF Show how to adjust comfort arm rest (longitudinal adjustment)
FF Demonstrate sunroof operation and rear sunshade operation
FF Demonstrate climate control functions (front and rear). Explain
“hi”/“lo” settings for faster heating and cooling
FF Explain that the small red triangle puts the system into AUTO
mode and that it will automatically adjust the fan speed to
reach the temperature
FF Multifunction steering wheel functions (toggle, scrolling, menu
button)
FF Explain Star (*) button on the steering wheel (if equipped) – If
in the Preset Station List, press the * button to cycle through
presets. If in Station List, press * button to cycle through
station list.
FF Show how to open fuel door – push / pull release (show AdBlue
fill – TDI only)
FF Explain the misfuel inhibitor feature on the fuel tank (TDI only)
FF Explain AdBlue and messages shown if AdBlue level is low or
empty (TDI only)
FF Advise the customer to only use oil that meets Audi
502.00
standards
FF Advise the customer that Audi
recommends using Top Tier
Detergent Gasoline with a minimum octane rating of 91AKI
(95 RON)
Owner’s Documents
FF Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
FF Explain wiper/washer system/rain sensor
FF Explain the USB launcher use
FF Review the Start-Stop-System information card with the
customer. Explain the system functionality (if applicable)
FF ABS should insert their business card in the slots available next
to the USB launcher
FF Show how to set daylight savings time and time zone manually
FF Explain the “text to phone” features for viewing tutorials on a
smart phone or at the Audi
Technology website:
www.auditechnology.com
FF Driver info display/Trip computer: Explain toggle function via
“RESET” on stalk. Show the different tabs that will display
FF Show how to access the Vehicle functions within each tab. Point
out the items which can be set via the MMI (e.g., time, miles
vs. km, etc.). Reset “Trip Comp 1 and 2” prior to delivery
FF Demonstrate valet function (ensure not activated) – refer to
OM for details
FF Show Homelink® location and setup
FF Demonstrate cooled glove box
FF “Passenger Side Airbag Off” light: Explain that it illuminates if
no occupant in passenger seat or if occupant is “out of
position”
FF Owner’s Manual, MMI Manual and other manuals as equipped
FF Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
FF Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
FF Tire Warranty Booklet: Explain coverage from tire manufacturer
FF License/insurance/registration/title (if applicable)
FF 24-Hour Roadside Assistance information; ask customer to
program number in their phone
Effective 10-1-2013
Version 1.0
3 of 4
PERFECT DELIVERY INSPECTION (PDI)
2014 A8/A8 L/A8 W12/S8/A8 L TDI| Audi
Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Owner’s Documents (continued)
Orientation Drive (continued)
FF Provide Audi
Care Information
FF Set the Start-Stop function to the customer’s preference
FF Lemon Law Rights Booklet or Lemon Law Notice as required by law
(USA ONLY)
FF Explain adaptive cruise control
with stop & go function. Explain
the city auto e-brake feature
Orientation Drive
FF Explain Audi
side assist functionality (if equipped): Point out
the side assist button on the driver’s side door. Show how to
adjust the side assist light brightness in the MMI. Only works
at speeds over 19 mph (30 km/h)
FF Keyless Go: No ignition for key. Show how to start vehicle using
Start/Stop button. Discuss that foot must be on brake when
starting/stopping
FF Activate and demonstrate navigation system with real-time
traffic
FF Explain Audi
active lane assist functionality (if equipped): Show
how to set the steering wheel vibration in the MMI. Show how
to activate the system with the button on the turn signal. Only
works at speeds of 40 mph (65 km/h) or more
FF Demonstrate operation of Audi
parking system plus with rear
view camera and top or corner view cameras (if equipped)
FF Explain Audi
pre sense system with active safety system (based
on installed equipment)
FF Explain the High Beam Assistant functionality
FF Explain Adaptive air suspension function
FF Explain the functionality of Audi
braking guard and show how
to set in the MMI
FF Explain Audi
drive select modes and how to select/change modes
FF Demonstrate Tiptronic function
FF Night vision assistant: Show where the night vision assistant
button is located. Show how to adjust the various settings in
the MMI
FF Show how to set the electromechanical parking brake
FF Explain the purpose of Start-Stop (fuel economy/CO2)
FF Demonstrate the engine Start-Stop-System (on applicable
models)
FF Explain what happens during start-stop system transitions
(feels and sounds)
FF Show how to enable and disable the start-stop system
End the orientation drive in the service write-up area
Service Introduction
FF Tour service department and introduce to Service Manager and
Service Consultant
FF Set up first service appointment
FF Ask customer if you can program service department’s phone #
in their phone
Audi
Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi
Procedures and
Quality Standards.
Audi
Brand Specialist Signature
Date
Would you like to schedule a Second Delivery?
FF No
FF Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
Effective 10-1-2013
Version 1.0
Date
4 of 4
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