ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2024 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:

2019-20MY Ascent

NUMBER: 16-146-24

SUBJECT:

Information regarding Warranty Extension for
MPT Clutch and/or other CVT Repairs

DATE:

01/22/24

REVISED:

01/30/24

INTRODUCTION:
In the interest of providing continued customer satisfaction, Subaru of America, Inc. (SOA) is
implementing Warranty Extensions and additional benefits for owners and lessees of certain 201920MY Ascent models. These measures address specific concerns related to the TR690 Continuously
Variable Transmission (CVT). Please ensure Service Managers and Advisors are familiar with
this information and Service Bulletin 16-136-22 and Recalls WRK-21, WRK-22, and WUV-07.
Customers will be notified of these Warranty Extensions, and other relief available under the terms
of the relevant class action settlement agreement by mail. See Appendix A for additional information
about the settlement relief.
POWERTRAIN LIMITED WARRANTY EXTENSION:
The Powertrain Limited Warranty Extension extends the original Powertrain Warranty period to eight
years or 100,000 miles, whichever comes first, to cover specific occurrences of shudder, judder and
vibration issues related to the Multi-Plate Transfer (MPT) clutch, as specified in Service Bulletin 16136-22 and components damaged because of a malfunctioning MPT clutch. The extended coverage
period will run from the vehicle’s original warranty start date and end after eight (8) years or one
hundred thousand (100,000) miles, whichever comes first. This Warranty Extension covers repair
work performed by an Authorized Subaru Retailer to address such MPT clutch-related issues. This
Warranty Extension is transferable during its coverage period.
If presented with a vehicle covered by this Powertrain Limited Warranty Extension and a customer
has a concern of shudder, judder and/or vibration issues, Technicians must follow the diagnostic
procedure as outlined in Service Bulletin 16-136-22.
Repair Type

Warranty

Extension

One-time repair regarding MPT clutch

Powertrain Limited Warranty

8 Years – 100,000 Miles

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 16-146-24R; Revised: 1/30/24

Page 1 of 5

LIMITED PARTS WARRANTY EXTENSION:
The Authorized Genuine Subaru Replacement Parts & Accessories Limited Warranty is extended
with respect to certain TR690 CVTs and MPT Clutch replacement parts to two years, regardless of
mileage, or for the period of coverage remaining for the particular part under the Subaru New Vehicle
Limited Warranties, whichever is longer. This Limited Parts Extended Warranty coverage applies to:
•

MPT Clutch and CVT parts and components replaced pursuant to the repairs noted in Service
Bulletin 16-136-22, and

•

TR690 CVTs and CVT components replaced pursuant to, or before the release of, Recalls
WRK-21, WRK-22, or WUV-07.

This extended warranty is transferable during its coverage period.
Repair Type

Warranty

Extension

The one-time repair does not rectify the fault.

Limited Warranty for Genuine Subaru
Replacement Parts and Accessories

Extended from 1 year to
2 years

NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for
these Warranty extensions before proceeding with any inspection or repair. See sample inquiry result
below.

There is no mandatory inspection required for these Warranty Extensions. Only those vehicles where
the customer is currently experiencing a concern with the CVT should be inspected. However, if a
vehicle has an open WRK-21/22 Recall, that Recall MUST be performed.
IMPORTANT: These Warranty Extensions are subject to the same terms and conditions set forth
in the Powertrain Limited Warranty and the Authorized Genuine Subaru Replacement Parts &
Accessories Limited Warranty. These Warranty Extensions are only applicable to original equipment,
Genuine Subaru Replacement Parts, and Genuine Subaru replacement CVT assemblies including
those remanufactured by SOA. They do not apply to salvage yard CVTs, rebuilt salvage vehicles, or
CVTs which have been overhauled, remanufactured or rebuilt by parties other than those approved by
SOA. See the individual vehicle Warranty coverages for further details as outlined in the applicable
Warranty and Maintenance Supplement booklet or the Subaru Claims Policies and Procedures
Manual.
SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of repairs to be covered by this Warranty
Extension, the standard terms of the Powertrain Limited Warranty or Authorized Genuine Subaru
Replacement Parts & Accessories Limited Warranty that will apply. As mentioned above, retailers
must always confirm coverage before proceeding by performing a Vehicle Coverage Inquiry on
Subarunet.com. If a customer presents with a CVT concern outside of the terms of these Warranty
Extensions, contact the Claims Team and review for possible alternative coverage.
Continued...
Bulletin Number: 16-146-24R; Revised: 1/30/24

Page 2 of 5

The procedure for MPT Clutch and CVT inspection and replacement is unchanged from the currently
applicable Service Manuals and Service Bulletins. Always refer to the applicable Service Manual and
review the full requirements of the repair being performed. The Service Manual procedures contain
information critical to performing an effective repair the first time, every time. This includes but is
not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, and
required processes needed for a complete and lasting repair.

WARRANTY / CLAIM INFORMATION:
Labor Description

Labor Operation #

Labor Time

CVT R&R AND TRANSFER CLUTCH ASSEMBLY OVERHAUL

B303-439

5.4H

TESTING AND DIAGNOSIS

C303-711

.5H

CM VERSION UPDATE @ REPLACEMENT

C860-118

.3H

Fail Code
MKM-24

PART WARRANTY / CLAIM INFORMATION:
Labor Description

Labor Operation #

Labor Time

CVT R&R AND TRANSFER CLUTCH ASSEMBLY OVERHAUL

B303-439

5.4H

TESTING AND DIAGNOSIS

C303-711

.5H

CM VERSION UPDATE @ REPLACEMENT

C860-118

.3H

Fail Code
MKP-24

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: 16-146-24R; Revised: 1/30/24

Page 3 of 5

Appendix A
SETTLEMENT ADMINISTRATOR REIMBURSEMENT:
The following Claim Reimbursement information is being supplied here as reference for Subaru
Retailers. No action is required of Subaru Retailers related to this. All reimbursements will be
managed through the Settlement Administrator (JND). Additional information and frequently asked
questions are available on the settlement website, at www.cvtclassactionsettlement.com.
Customers can also call the Settlement Administrator at 877-871-0321 or at inquire by e-mail at
[email protected].
INTRODUCTION:
Subaru of America, Inc. (SOA) acknowledges the need to support owners and lessees of Settlement
Class Vehicles who have incurred specific out-of-pocket expenses prior to the issuance of the Class
Settlement Notice. This support comes in the form of a reimbursement program for costs related
to obtaining a Qualifying CVT Repair for issues such as shudder, judder, or vibration linked to the
MPT clutch. Additionally, a one-time voucher of $400 or $750 toward the purchase of a new vehicle,
service, and merchandise/parts may be available for owners or lessees who experienced multiple
qualifying CVT issues.
REIMBURSEMENT DETAILS:
1. Eligibility and Scope:
•

Former and current owners and lessees of Settlement Class Vehicles who paid out-of-pocket
for a Qualifying CVT Repair performed by an Authorized Subaru Dealer before the Notice
Date are eligible for reimbursement.

•

This reimbursement covers the unreimbursed cost of the Qualifying CVT Repair upon
submission of sufficient proof.

•

The program also includes reimbursement for properly documented diagnostic fees paid outof-pocket under the Recall.

2. Limitations:
•

Settlement Class Members are not entitled to compensation for any forms of consequential
damages not explicitly covered under the Settlement Agreement.

•

The Qualifying Repair must not have been necessitated by abuse, a collision or crash,
vandalism, or other impacts.

Continued...
Bulletin Number: 16-146-24R; Revised: 1/30/24

Page 4 of 5

VOUCHER PROGRAM:
Class Members with multiple documented qualifying CVT complaint visits (excluding Recallrelated visits) are eligible for a one-time voucher. Two visits qualify for a $400 voucher, and three or
more visits qualify for a $750 voucher. The voucher can be used towards vehicle sales, service, and
merchandise/parts. In order to qualify for a voucher, a qualified class member MUST be a current
or former owner/lessee of a Class Vehicle as of the Notice Date. Qualified class members MUST
provide proof of at least two previous instances of presenting the vehicle to an Authorized Subaru
Retailer for a Qualifying CVT Voucher Failure. The voucher value will depend on the number
of qualifying repair visits. Vouchers MUST be used with one year of the issuance and are nontransferable. Recall-related visits or repairs do not count towards voucher eligibility.
REQUIRED PROOF AND CLAIM SUBMISSION:
1. Claim Submission:
•

Claims must be submitted online or mailed to the Settlement Administrator within 90 days
post the Notice Date.

•

Claims should include a properly completed Claim Form.

2. Proof of Eligibility:
•

For claims not addressed to the claimant or for vehicles not identified by VIN on the Class
Notice, proof of being a Settlement Class Member is required.

•

Proper proof demonstrating the right to receive compensation or reimbursement under the
terms of the Settlement Agreement is mandatory.

•

If there has been previous partial reimbursement from SOA, an Authorized Subaru Dealer, or
any third party, claims may only be made for the unreimbursed portion of the expenses.

NOTE: Compensation is contingent upon the Court’s final approval of the Settlement Agreement.
Settlement Class Members are encouraged to ensure all documentation is complete and accurate to
facilitate the processing of their claims.

Continued...
Bulletin Number: 16-146-24R; Revised: 1/30/24

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