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NHTSA ID Number: 10249577

Manufacturer Communication Number: 23V 237

TSB/Document Date: 2024-02-02


Summary

Daimler TruckseBay logo North America has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on a FreightlinereBay logo chassis (NHTSA #23V 237). In response, NewmareBay logo Corporation is issuing recall TC # 2023-560 and did not co-file with NHTSA.


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TSB/Document ID: 23V 237

Replacement Service Bulletin Number:

MFR Communication Date: 2023-11-08

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

MFR Component System:

MFR Component Subsystem:


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NewmareBay logo Corporation
PO Box 30
Nappanee, IN 46550

RSB 605
November 03, 2023

TC #2023-560

RECALL SERVICE BULLETIN
AFFECTED MODELS

2021 – 2023 :: Super Star, Supreme Aire
DESCRIPTION

Daimler TruckseBay logo North America has decided that a defect relating to motor vehicle safety exists
in specific motorhomes built on a FreightlinereBay logo chassis (NHTSA #23V 237). In response, NewmareBay logo
Corporation is issuing recall TC # 2023-560 and did not co-file with NHTSA.
ISSUE

On a small number of motorhomes, the spline teeth in the windshield wiper arm(s) could wear and
break. If this happens, the windshield wipers may not work properly. Windshield wipers that don’t
work could affect the driver’s visibility and increase the risk of a crash.
UNITS AFFECTED

Refer to the attached population list for specific VIN numbers supplied by DTNA for the coaches
that may be affected. The attached list contains both US and Canadian coaches.
CORRECTIVE ACTION

Repairs will be performed by Daimler TruckseBay logo North America authorized service facilities. DTNA
will provide work instructions and any necessary parts to complete the recall procedure.
CUSTOMER ACTION

Contact Daimler TruckseBay logo North America at 1-800-547-0712 to locate a Qualified Service Center
near you. If you need further assistance, contact the NewmareBay logo service department at 1-800-7318300. A brand specialist will assist you in scheduling an appointment to have this repair
completed.
DEALER ACTION

Contact the FreightlinereBay logo Customer Support Center at 1-800-FTL-HELP (1-800-385-4357), and
follow the prompts, or visit https://freightliner.com/dealer-search/ to locate an authorized DTNA
service center to schedule and perform the recall near you. If you need assistance contacting
DTNA, contact your NewmareBay logo Service Account Manager.
NOTE

NewmareBay logo will not be authorizing this repair. DTNA will authorize and schedule this repair.

IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, NewmareBay logo-authorized service technician. NewmareBay logo is not responsible for the misuse of this information.

NEWMAReBay logo CORPORATION
Date:
Re:

.
NEWMARCORP.COM

November 1, 2023

NewmareBay logo Corporation – Motor Vehicle Recall Notification

Subject: Recall Campaign No.: 2023-560
This notice is sent to you as a NewmareBay logo Dealer in accordance with the requirements of the Canada Motor Vehicle
Safety Act. NewmareBay logo Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific
NewmareBay logo recreational vehicles.
Each vehicle, which is subject to a recall campaign of this type, must be satisfactorily repaired within a reasonable
time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid providing these problematic
solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their
vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is not remedied within
a reasonable time, they are instructed to contact Transport Canada.
REASON FOR THIS RECALL
NewmareBay logo Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific
motorhomes built on FreightlinereBay logo Custom Chassis a division of Daimler Truck North America. This recall is the result
of information provided to us by Daimler Truck North America FL 969.
Issue:
On a small number of motorhomes, the spline teeth in the windshield wiper arm(s) could wear and break. If this
happens, the windshield wipers may not work properly.
Safety Risk:
Windshield wipers that don’t work could affect the driver’s visibility and increase the risk of a crash.
Corrective Actions:
NewmareBay logo will notify owners by mail and advise you to take your motorhome to a Daimler Truck North America
(DTNA) authorized service facility to inspect and, if necessary, replace the windshield wiper arm(s).
The vehicle models involved in this recall are:
2021-2022 NewmareBay logo Super Star Class C Motorhomes
The motorhomes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no charge to
the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of repair.
REPAIR PROCEDURE
Daimler Truck North America (DTNA) will provide the work instructions.
If you should have any questions please contact your service account manager direct or the NewmareBay logo service
department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
NewmareBay logo Corporation
NEWMAReBay logo CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
NewmareBay logo Service Department 1-866-290-5371 · WWW.NEWMARCORP.COM
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NEWMAReBay logo CORPORATION

.
NEWMARCORP.COM

VIN#
make, model, model year
Name
Address
City, State Zip code
Date: November 1, 2023
Motor Vehicle Recall Notification - Recall Campaign No. 2023-560
Dear Valued Customer:
This notice is sent to you in accordance with the requirements of the Canada Motor Vehicle Safety Act.
This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
REASON FOR THIS RECALL
NewmareBay logo Corporation has decided that a defect, which relates to motor vehicle safety, exists in specific
motorhomes built on FreightlinereBay logo Custom Chassis a division of Daimler Truck North America. This recall is the result
of information provided to us by Daimler Truck North America FL 969.
Issue:
On a small number of motorhomes, the spline teeth in the windshield wiper arm(s) could wear and break. If this
happens, the windshield wipers may not work properly.
Safety Risk:
Windshield wipers that don’t work could affect the driver’s visibility and increase the risk of a crash.
Corrective Actions:
NewmareBay logo will notify owners by mail and advise you to take your motorhome to a Daimler Truck North America
(DTNA) authorized service facility to inspect and, if necessary, replace the windshield wiper arm(s).
The motorhomes require immediate service. Continued use poses a potential safety hazard.
WHAT WE WILL DO
Daimler Truck North America (DTNA) will provide owners of all affected motorhomes a remedy for the potential defect
at no charge for parts or labor. The Daimler Truck North America (DTNA) service center will inspect the windshield

wiper arm(s) and, if necessary, will replace. This inspection and repair is expected to take approximately .3 hours.
However, due to some service scheduling times, the service center may need your vehicle for a longer period.
WHAT YOU NEED TO DO

As this defect does affect motor vehicle safety, it is recommended that you call Daimler Truck North America
(DTNA) at 1-800-547-0712 to locate a Qualified Service Center near you. If you need further assistance, contact the
NewmareBay logo service department immediately at 1-800-731-8300. An associate will assist you in making an
appointment to have this repair completed.
Federal regulations require that any vehicle lessor receiving this recall notification must forward a copy of this
notice to the lessee within ten days.

NEWMAReBay logo CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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If you have had the repair performed before receiving this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy. For additional information, contact NewmareBay logo Corporation at:
Service Department
NewmareBay logo Corporation
355 N Delaware St
Nappanee, IN 46550-0030
Authorized Chassis Service Facility, are best equipped to obtain parts and provide service to ensure your vehicle is
corrected as promptly as possible. However, if you take your vehicle to your Authorized Chassis Service Facility on
the scheduled date and this condition is not remedied on that date or within five days; please contact the NewmareBay logo
Corporation Customer Service Department at 1-800-731-8300.
If you no longer own this vehicle, please furnish us the complete name, phone number, e-mail and physical
address of the person or dealership you sold or traded your vehicle to. Thank you for your cooperation.
Your safety and satisfaction with your NewmareBay logo product is important to us and we regret any inconvenience to you.
Sincerely,
NewmareBay logo Corporation

NEWMAReBay logo CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(574) 773-7791 · Fax (574)773-5153 · WWW.NEWMARCORP.COM
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NEWMAReBay logo CORPORATION

.
NEWMARCORP.COM

NIV#
la fabrique, le modèle, l'année de modèle
Nom
Adresse
Ville, code postal de l'État
Date : 1er novembre 2023
Avis de rappel de véhicules automobiles - Campagne de rappel no 2023-560
Cher client apprécié :
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile du Canada.
La présente a pour but de vous informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter
atteinte à la sécurité humaine.
RAISON DE CE RAPPEL
NewmareBay logo Corporation a décidé qu'un défaut, qui se rapporte à la sécurité des véhicules automobiles, existe dans
des camping-cars spécifiques construits sur FreightlinereBay logo Custom Chassis, une division de Daimler Truck North
America. Ce rappel est le résultat des renseignements qui nous ont été fournis par Daimler Truck North America FL
969.
Question en litige :
Sur un petit nombre de camping-cars, les dents de spline dans le ou les bras d'essuie-glace pourraient s'user et se
casser. Si cela se produit, les essuie-glaces peuvent ne pas fonctionner correctement.
Risque pour la sécurité :
Les essuie-glaces qui ne fonctionnent pas pourraient affecter la visibilité du conducteur et augmenter le risque
d'accident.
Mesures correctives :
NewmareBay logo avisera les propriétaires par la poste et vous conseillera d'apporter votre camping-car à une installation
de service autorisée par Daimler Truck North America (DTNA) pour inspecter et, si nécessaire, remplacer le ou les
bras d'essuie-glace.
Les camping-cars nécessitent un service immédiat. L'utilisation continue présente un danger potentiel pour la
sécurité.
CE QUE NOUS ALLONS FAIRE
Daimler Truck North America (DTNA) fournira aux propriétaires de tous les camping-cars concernés un remède contre le
défaut potentiel sans frais pour les pièces ou la main-d'œuvre. Le centre de service Daimler Truck North America

(DTNA) inspectera le ou les bras d'essuie-glace du pare-brise et, si nécessaire, remplacera. Cette inspection et
réparation devrait prendre environ 3 heures. Cependant, en raison de certains temps de planification de service, le
centre de service peut avoir besoin de votre véhicule pour une période plus longue.
CE QUE VOUS DEVEZ FAIRE
Comme ce défaut affecte la sécurité des véhicules automobiles, il est recommandé d'appeler Daimler Truck North
America (DTNA) au 1-800-547-0712 pour trouver un centre de service qualifié près de chez vous. Si vous avez
besoin d'aide supplémentaire, communiquez immédiatement avec le service de NewmareBay logo au 1-800-731-8300. Un
associé vous aidera à prendre rendez-vous pour que cette réparation soit terminée.
NEWMAReBay logo CORPORATION · 355 N DELAWARE ST · NAPPANEE, DANS 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
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La réglementation fédérale exige que tout locateur de véhicule recevant cet avis de rappel transmette une copie
de cet avis au locataire dans les dix jours.
Si vous avez fait effectuer la réparation avant de recevoir cette lettre, vous pourriez être admissible à recevoir un
remboursement pour le coût de l'obtention d'un recours préalable à la notification. Pour de plus amples
renseignements, veuillez communiquer avec NewmareBay logo Corporation à l'adresse suivante :
Département des services
NewmareBay logo Corporation
355 N Delaware St
Nappanee, IN 46550-0030
L'installation de service de châssis autorisée est la mieux équipée pour obtenir des pièces et fournir un service afin
de s'assurer que votre véhicule est corrigé le plus rapidement possible. Toutefois, si vous aprenez votre véhicule à
votre installation d'entretien de châssis autorisée à la date prévue et que cette condition n'est pas corrigée à cette
date ou dans les cinq jours ; veuillez communiquer avec le service à la clientèle de NewmareBay logo Corporation au 1-800731-8300.
Si vous n'êtes plus propriétaire de ce véhicule, veuillez nous fournir le nom complet, le numéro de téléphone, le
courriel et l'adresse physique de la personne ou du concessionnaire à qui vous avez vendu ou échangé votre
véhicule. Je vous remercie de votre coopération.
Votre sécurité et votre satisfaction à l'égard de votre produit NewmareBay logo sont importantes pour nous et nous
regrettons tout inconvénient pour vous.
Cordialement,
NewmareBay logo Corporation

NEWMAReBay logo CORPORATION · 355 N DELAWARE ST · NAPPANEE, DANS 46550-0030
Tél. : (574) 773-7791 · Télécopieur (574)773-5153 · WWW.NEWMARCORP.COM
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Prod#
VIN Number
USA Units
230178
1FVACYFE8MHMA9397
230206
3ALACYFE4MDMY0199
230209
1FVACYFE8MHMT2215
230218
1FVACYFE8MHMV0939
230237
3ALACYFE4NDNH3995
230261
3ALACYFE4NDNH3978
230267
3ALACYFE2NDNH3994
230272
3ALACYFE4NDNH3981
230277
3ALACYFEXNDNH4004
230279
3ALACYFE0NDNH4013
230283
1FVACYFE1NHNC3548
230331
3ALACYFE7NDNH4008
230388
3ALACYFE4NDNH4001
230389
3ALACYFE8NDNH4003
270128
3ALHC5DV1MDMY2105
270168
3ALHC5DV9NDNH3989
270189
3ALHC5DV3NDNH4006
270190
1FVHC5DV0NHNH4023
Canadian Units
230166
3ALACYFE0MDMY0197
230203
3ALACYFE7MDMY0200
230268
1FVACYFE3NHNC3535
230273
3ALACYFE5NDNH3990
230276
3ALACYFE0NDNH3993
230328
3ALACYFE1NDNH3999

Year

Brand

Type

Floor

Chassis

2021
2021
2021
2021
2022
2022
2022
2022
2022
2022
2022
2022
2022
2022
2021
2022
2023
2023

SS
SS
SS
SS
SS
SS
SS
SS
SS
SS
SS
SS
SS
SS
SA
SA
SA
SA

CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC
CC

4051
3746
4051
4061
4065
3727
3727
4065
4061
3727
3727
3727
4059
4065
4061
4575
4530
4065

FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS
FS

2021
2021
2022
2022
2022
2022

SS
SS
SS
SS
SS
SS

CC
CC
CC
CC
CC
CC

3746
4061
4059
3727
3727
4059

FS
FS
FS
FS
FS
FS

1


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