NHTSA ID Number: 10249562
Manufacturer Communication Number: TSB210187
TSB/Document Date: 2024-02-02
Summary
This Technical Service Bulletin describes the verification and resolution of issue of Fault Codes 3868, 4572 and 4677 Caused by Diesel Exhaust Fluid (DEF) Header Malfunction. This is an update to the previously submitted communication.
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TSB/Document ID: TSB210187
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-26
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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S | Technical Service Bulletin
Technical Service Bulletin: TSB210187 Released Date: 26-Jan-2024
Fault Codes 3868, 4572 and 4677 Caused by Diesel Exhaust Fluid (DEF) Header
Malfunction
Fault Codes 3868, 4572 and 4677 Caused by Diesel
Exhaust Fluid (DEF) Header Malfunction
Warranty Statement
The information in this document has no effect on present warranty coverage or repair practices, nor
does it authorize TRP or Campaign actions.
Contents
Product Affected
+ B6.7 CM2350 B121B (Excluding engines built in 2021)
+ B6.7 CM2450 B155B
+ ISB6.7 CM2350 B101 (Engines built in 2016 only)
+ ISL9 CM2350 L101 (Engines built in 2016 only)
* L9CM2350 L116B
+ L9CM2350 L123B
* L9CM2450 L126B
* ISX12 CM2350 X102
+ ISX15
CM2350 X101 (Engines built in 2016 only)
* X12 CM2350 X119B
* X12 CM2450 X137B
* X15 CM2350 X114B
* X15 CM2350 X116B
* X15 CM2450 X124B
* X15 CM2450 X134B
Note : As supply has recovered and DEF header parts have become more readily
available, the TRPs have been discontinued. OEM field action or TRPs will be released
in stages as OEMs obtain DEF header parts to start reverting units back. See Table 1
for updated list of OEMs and those OEMs that are actively reverting units back.
Resolution
¢ OEMs have seen recovery of DEF header part availability and are starting to revert units
back. Different field actions will be released based on the OEM. See Table 1 below for more
detail. Table 1 will be updated as more OEMs are ready to start revert back process.
Note : The revert back process is considered to be an emissions campaign and
should not be completed without a campaign released and at no cost to the
customer.
e« An ECM code lookup tool and complete listing of ECM codes are located at the following link:
Note : https://quickserve.cummins.com/qs3/qsol/service/def_header_ecm_tools.html
(https://quickserve.cummins.com/qs3/qsol/service/def_header_ecm_tools.html)
¢ The DEF Header calibrations will be obsoleted and superseded back to the original
calibration. In INSITE™ electronic service tool the original calibration for an engine will be
shown as a Replacement Calibration. A News article has been released to provide
instructions on how to use the Replacement Calibration feature in INSITE™ electronic service
tool in the link below.
Note:
https://quickserve.cummins.com/qs3/qsol/news/replacement_calibrations_in_insite.html
(https://quickserve.cummins.com/qs3/qsol/news/replacement_calibrations_in_insite.htm
Table 1, DEF Header Revert Back Field Action Status
OEM Field Action
Navistar VER 22502
PACCAR 43-072
DTNA FL974
Document History
Date Details
2021-8-26 Module Created
2021-9-16 Updated Resolution section and updated Table 4 and Table 6.
Added B6.7 CM2350 B121B, deleted Tables 2, 3, 4, 5, 6, 7, and 8,
2021-89-17 and added link to PDF that includes all ECM calibration codes.
2021-9-19 Added mention of Tiffin in Resolution section.
Added reference to TRP2488 and TRP2490. Added Note in issue
2021-9-23
section.
2021-9-27 Added mention of Oshkosh in Resolution section.
Date
Details
2021-9-28 Added mention of Stuphen in Resolution section.
2021-9-30 Fixed typo.
Added Gillig and exclusion of engines built in 2021 for B6.7 CM2350
2021-10-18 B121B.
2021-10-21 Updated Product Affected with ISX15 CM2350 X101
2021-10-28 Added L9 CM2350 L123B and Nova Bus.
Removed ISX15 CM2350 X101 and L9 CM2350 L123B. Added
2021-10-29 instruction for Nova Bus.
2021-11-5 Add 2 SMNs
2021-11-5 Non-Product Problem Solving (PPS)
2021-11-8 Added ISL9 CM2350 L101.
Updated Product Affected with (Engines built in 2016 only) for select
2021-11-8 engines.
2021-11-12 Added L9 CM2350 L123B.
Added ISB6.7 CM2350 B101 (Engines built in 2016 only). Added ENC
2021-11-15 bus and ADL.
2021-11-17 Added Grande West (Vicinity) Bus
2021-12-2 Added OEMs and Kalmar contact information.
2021-12-13 Added Temsa Bus to Step 9.
2022-1-20 Added Rosenbauer to Step 9.
2022-3-30 Added Van Hool.
2022-4-6 Added note for Blue Bird™ chassis and added Table 1.
2022-8-11 Added Blue Bird to Table 1. Added Hines and Crane Carrier
2022-8-30 Updated Table 1 with Link-Belt.
Added E One, Spartan Fire, Ferrara Fire, KME, Capacity. Updated
2022-10-7
Table 1.
2022-11-10
Added note about supply recovery and TRP2488 — discontinued.
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