Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

January 9, 2024

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23M01
Certain 2015-2019 Ford Transit 3.2L Diesel
Replace Diesel Particulate Filter (DPF)

PROGRAM TERMS
This program provides a no-cost replacement of the diesel particulate filter (DPF) for 11 years of
service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program may be used multiple times as long as the vehicle is within the time and mileage limits
of the program. Once the program has expired, SPW and ESP may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through
January 31, 2025.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Ford Transit

2015-2019

Kansas City

Build Dates
17-Jan-2014 through 24-Oct-2019

US population of affected vehicles: 28,008. Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST REPAIR
In some of the affected vehicles, unmetered exhaust hydrocarbons and/or high exhaust temperatures
may cause the DPF to fail, and Diagnostic Trouble Code (DTC P2002) will be set, illuminating the
Malfunction Indicator Light (MIL).
SERVICE ACTION
If an affected vehicle has an illuminated MIL with corresponding DTC P2002, dealers are to replace
the DPF. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of February 5, 2024. Dealers should repair any
affected vehicles that experience DTC P2002, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Mobile Service Repair Assessment
• Owner Notification Letters

 Copyright 2024 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 23M01
Certain 2015-2019 Model Year Ford Transit 3.2L Diesel
Replace Diesel Particulate Filter
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
All repairs in this program have the following assessment level.
- Not Mobile Service Eligible
OASIS ACTIVATION
OASIS will be activated on January 9, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES
•

Do not perform this program unless the affected vehicle exhibits the covered condition.

TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with canceled warranty coverage are eligible for this
program unless emission coverage is explicitly canceled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTIES CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
•

Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
October 31, 2024.

•

Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.

•

Refunds will only be provided for the cost associated with replacing the DPF.

RENTAL VEHICLES
Dealers are pre-approved for up to one day for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than one rental day is required from the
SSSC via the SSSC Web Contact Site.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 23M01
Certain 2015-2019 Model Year Ford Transit 3.2L Diesel
Replace Diesel Particulate Filter
ALTERNATIVE TRANSPORTATION
If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental
reimbursement allowance can be used for alternative transportation. Alternative transportation is
approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be
cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).
• Alternative transportation reimbursement can be claimed for both short-term and long-term
scenarios.
•

Any amount more than the cost-per-day limits will be the customer’s responsibility.

•

The customer will need to pay upfront and provide proof of payment to the dealer.

•

Dealers will then need to submit for reimbursement following the Rental Vehicle
Reimbursement Process and then refund the customer.

Examples of alternative transportation:
• Taxi
• Public Transportation - Subway, Train, or Bus
• Rideshare alternatives (Uber, Lyft, etc.)
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within emissions warranty coverage, no SSSC approval is required, although
related damage must be on a separate repair line with the Related Damage radio button
checked.
o Ford vehicles – 5 years or 50,000 miles
• For vehicles outside emissions warranty coverage, submit an Approval Request to the SSSC
Web Contact Site before completing the repair.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 23M01
Certain 2015-2019 Model Year Ford Transit 3.2L Diesel
Replace Diesel Particulate Filter
CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below even
if the vehicle is still under the Emissions Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 23M01 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23M01
 Customer Concern Code (CCC): E29
 Condition Code (CC): 42
 Causal Part Number: 9U433 qty. of 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 23M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23M01
Certain 2015-2019 Model Year Ford Transit 3.2L Diesel
Replace Diesel Particulate Filter
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Check for DTC P2002, if present, Replace DPF per shop
manual
Service #
CK4Z-5H270-A* = 2015
GK4Z-5H270-A* = 2016-2019
Perform two manual regens with 10 minute soak in-between

23M01B

4.9 hours

Extra time for removing running boards (if equipped)

23M01C

0.3 hours

Vehicles without Lane Departure-Check and correct front toe

23M01D

0.8 hours

Vehicles with Lane Departure-Check and correct front toe

23M01E

1.2 hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Special Program Part Ordering:

To place an order for the DPF submit a Special Program order in the DOW system. SSSC contact is
not required to order K-Coded parts on this program. More information can be found in EFC
10642.
Part Number
CK4Z-5H270-A* = 2015

Description

Order
Quantity

Claim
Quantity

DPF 2015 model year only

1 as
required

1 as
required

GK4Z-5H270-A* = 20161 as
1 as
DPF 2016-2019 model year only
2019
required
required
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 23M01
Certain 2015-2019 Model Year Ford Transit 3.2L Diesel
Replace Diesel Particulate Filter

Order the parts below through normal order processing channels:
Part Number

Description

Order
Quantity

Claim
Quantity

W711137-S442

Steering Column Shaft-bolt

1

1

W702449

Lower Load Path Bar-rear bolt

4

4

W500634

Lower Load Path Bar-front bolt

8

8

W711076-S442

Lower Ball Joint Nut

2

2

W505275-S442

Front Stabilizer Bar Bracket-bolts

4

4

W717354-S442

Front Stabilizer Bar Bracket/shield stud

1

1

W718943-S439

Front Subframe-rearward bolts

2

2

BK2Z-00812-A

Steering Gear-mounting bolts

3

3