Volvo Car USA LLC

Service Manager Bulletin

Bulletin Title

Group

NO

ICUP/Google Built-In Diagnostic Operations

39

017

Issuer (Dept.)

Car Market

Issue Date

Status Date

Quality

United States and Canada 6/17/22

Revisions

Page

“Support Not Needed” RTS case number is now
required for claim payment

Page 1 of 2

3/21/23

While addressing customer concerns on ICUP/Google Built-In vehicles, covered by Volvo’s New
Vehicle Warranty, technicians may need additional time for diagnostics on unresolved, unclassified,
or complicated concerns related to new systems/technologies. Volvo Car USA has released labor
operations to use for these cases. These operations will aid the Warranty Administrator when
claiming reimbursement for diagnostic labor without relying solely on General Operations and will
enhance the tracking ability for these concerns when used in conjunction with Support Not Needed
reports.
While the use of General Operations has been recommended in these cases, Volvo Cars USA
has determined the need for these additional operations based on the low utilization of existing
programs aimed at covering required technician diagnostic times for complicated vehicle issues.
The following ICUP labor operations may be used to supplement diagnostics related to:
•
•
•
•
•
•
•

08109
08119
08129
08139
08149
08159
08169

•

08179

Failed Software Recovery2
Connectivity Diagnostics2
Electrical Diagnostics2
Engine/Transmission Diagnostics2
High Voltage Diagnostics2
Mid-Voltage Diagnostics2
OTA Customer Confidence Support2
(OTA and Settings Support1)
Post Update Bug Report w/VR 2

0.5 Hour (Max qty 4*)
0.5 Hour (Max qty 4*)
0.5 Hour (Max qty 4*)
0.5 Hour (Max qty 4*)
0.5 Hour (Max qty 4*)
0.5 Hour (Max qty 4*)
0.5 Hour (Max qty 2*)
0.5 Hour (Max qty 2*)

*Labor operation quantity is the variable when claiming these operation numbers, not the time.
For support of concerned customers with OTA and in personalization settings restoration (If
applicable). Not to be used at max quantity if Total Upgrade performed using VIDA.
1

Support Not Needed Report is required. Photos/Videos with good explanation of before and after
operation/action of concern.

2

The above operations can be claimed as follows:
• As a sub operation on a regular warranty claim related to the categories listed.
• Standard CSC diagnostic labor operations should be used, when applicable, in conjunction with
any other operations available for the correction to be implemented.
• Only one ICUP Labor operation is allowed per claim (except 08179) at a max quantity of 2 or 4
(depending on the operation). Any additional general operation time requested/required must
be reviewed with your Aftersales Market Manager per the current General Operation Policy
requirements and your self-authorization limit.

Service Manager Bulletin 39-017
These operation numbers do not require RTS or Aftersales Market Manager (AMM) approval.
“Support Not Needed” RTS case number is now required when submitting these ops for payment.
Technician working on jobs requiring these operations must meet Level G1D Certification or higher.
Labor is required to be supported by punch time, tech notes, and technician training level.
All punch time for the entire claim is subject to audit requirements.
Please Note: Additional ICUP/Google related Technical Journals may exist for certain customer
concerns and should be followed prior to utilization of the above operations. If there is no
improvement in following a published, applicable TJ, open a Vehicle Report and additional diagnosis
should fall under the utilization of the operations listed in this bulletin.

Page 2 of 2

2023-03-21