Service and Parts Business

Quality Bulletin
TITLE:

Extended Warranty P10207: VEP4 Oil Consumption Test; Model Year 20152016 S80, S60, XC70, V60, and XC60, 2016 S60L and XC90
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

21

P10207

Product, Safety and Compliance

United States

REVISIONS:

ISSUE DATE:

STATUS DATE:

Engine code 10 added

2023-01-24

2023-03-02

Q&A changes
Page 1 of 7
“Right first time in Time”
BULLETIN REFERENCE
A. EXTENDED WARRANTY P10207 DESCRIPTION
B. COVERAGE
C. OIL CONSUMPTION TESTING AND DOCUMENTATION
D. PARTS REPLACEMENT
E. RETAILER SUPPORT
F. TECHNICIAN COMPETENCY REQUIREMENT
G. CLAIM SUBMISSION
H. CUSTOMER QUESTIONS AND ANSWERS
A.

EXTENDED WARRANTY P10207 DESCRIPTION
Volvo Cars USA, LLC on behalf of Volvo Car Corporation, has decided to launch an Extended
Warranty Program, P10207 + P10186 for vehicles equipped with VEP4 engines, exhibiting
excessive engine oil consumption.

B.

COVERAGE
Volvo Cars Extended Warranty is limited to 8 years from the date of delivery or 100,000 miles
(whichever occurs first) covering parts replacement and labor to address excessive oil consumption.
NOTE: Eligibility for parts replacement under this Extended Warranty is dependent on the results
of the retailer performed engine oil consumption test, which will be performed at no cost to the
customer.

Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC

Quality Bulletin P10207
This Extended Warranty Program will provide out of pocket repair reimbursement for the cost of
replacement parts and labor related to Excessive Engine Oil Consumption. Under the terms of this
warranty, only an authorized Volvo retail facility can repair or replace defective parts under the
terms of this Extended Warranty program when the following conditions are met:
1.

Customers may seek reimbursement for repair costs associated with excessive engine oil
consumption outside Volvo Cars New Cars Warranty. This offer is valid six (6) months from
release (date of mailing) for out-of-pocket cost covered by Customer for repairs performed on
the vehicle before eight (8) years from date of first use and less than 100,000 miles.

2.

Customers may be granted parts replacement associated with engine oil consumption outside
Volvo Cars New Cars Warranty. This offer is applicable for eight (8) years from the date of
delivery or 100,000 miles, whichever comes first. Before completing any repairs, Retailers can
verify vehicle eligibility for this Extended Warranty Program using Warranty Vehicle Inquiry,
TIE or VIDA.

NOTE:

RETAILER MUST CONFIRM VEHICLE ELGILBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS EXTENDED WARRANTY.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “VEP4 Oil Consumption EXT
WTY P10207” will appear for eligible vehicles. Eligibility can also be confirmed in TIE.
• Only vehicles with this message are eligible for this Extended Warranty.
If you have any questions concerning this Extended Warranty, please send them to
[email protected].
IMPORTANT NOTE: Direct marketing of this Warranty Enhancement is strictly prohibited!
Non-compliance with this policy may result in a claim debit. This Extended Warranty is subject
to all the terms and conditions set forth in the Volvo Cars Warranty Policy & Procedures Manual
(WPPM). For example, improper maintenance, lack of required maintenance, the use of fluids
other than those specified in the Warranty and Maintenance Guide, or repairs to vehicles which
are currently or were previously titled as “scrap”, “salvage”, or “dismantled” may not be covered
by the New Vehicle Limited Warranty or this Extended Warranty. This Extended Warranty only
provides coverage for the originally equipped engine.
C.

OIL CONSUMPTION TESTING AND DOCUMENTATION
Retailers will need to perform an engine oil consumption test to determine eligibility for part
replacement.
• Procedures for the oil consumption test security tape application can be found in TIE QB
packages.
IMPORTANT: All warranty claim submitted will require a signed Oil Consumption Test form
attached to the claim when submitting for P10186.

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Quality Bulletin P10207
D.

PARTS REPLACEMENT
If the Engine Oil Consumption test determines excessive oil consumption, the engine needs to be
inspected for internal damage. Only the piston/rings (VEP4) or complete engine assembly are to be
replaced under the terms of this Extended Warranty Program. See Quality Bulletin P10186.

E.

RETAILER SUPPORT
Address your questions to Volvo Recall support via email. Reference QB No. P10183 or P10186
and send to: [email protected].

F.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0.

G.

CLAIM SUBMISSION
Extended Warranty P10207 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

Operation Number
98577-2
98577-2

P10207
10
AZ
98577-2
8889953 (Engine Oil)
Times Claimed
*First Claim
*Second Claim

Repair Description
Oil Consumption test acc. To QB
Oil Consumption test acc. To QB

Labor Time
.9
.9

* Oil consumption test is open to claim two times to complete one test.
• First claim at initiation of test.
• Second claim to complete test.
* If the Engine Oil Consumption test (P10207) determined excessive oil consumption, please refer
to QB P10186.
H.

CUSTOMER QUESTIONS AND ANSWERS
Q1: What is the condition?
A1: In these vehicles, Volvo has received some reports where vehicles may exhibit excessive
engine oil consumption. Although the Engine is covered by Volvo’s New Vehicle Limited
Warranty for 4 years or 50,000 miles (whichever occurs first), we at Volvo value the
customers’ ownership experience. Volvo is now extending the warranty coverage for parts
replacement related to excessive oil consumption*.

*Eligibility for this warranty work is dependent on the results of a retailer performed engine
oil consumption test.
2023-03-02
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Quality Bulletin P10207
Q2: What is the Extended Warranty Coverage?
A2: Volvo Cars Extended Warranty is limited to 8 years from the date of delivery or 100,000
miles (whichever occurs first) covering parts replacement and labor to address excessive
engine oil consumption.
Q3: What is Volvo going to do?
A3: Owners of vehicles covered by this Extended Warranty Program will receive an owner
notification letter via first class mail starting in late January 2023. If the owner states he/she is
experiencing the described condition, they will be advised to contact a local authorized Volvo
retailer to have an engine oil consumption test performed to determine eligibility for parts
replacement. If eligible, the Volvo retailer will perform parts replacement in accordance with
the applicable Quality Bulletin under the terms of this Extended Warranty Program.
Q3a: What is involved in the oil consumption test?
A3a: An authorized Volvo retailer will change the oil in the vehicle to initiate the oil consumption
test. The retailer will then seal the system and request that the owner return to the same
retailer in 620 - 1,240 miles or if the low oil lamp (VEP4 engine only) is illuminated,
whichever comes first. Upon return, the retailer will confirm how much oil the vehicle has
consumed. If the quantity consumed is in excess of the amount permitted, the vehicle will be
eligible for repair under the terms of this Extended Warranty Program.
Notes:
• If there is evidence of tampering with the sealed system, the test will be void.
• If the vehicle has oil leaks when the test is requested, they will need to be addressed
before the oil consumption test can be initiated. The cost to cover these repairs are not
covered under the terms of this Extended Warranty Program.
Q3b: Is oil consumption normal?
A3b: As noted in the owner’s manual, it is normal for the engine to consume engine oil during
normal operation. Oil is used to continually lubricate and cool internal engine components
during operation. Trace amounts of oil are present in the combustion chamber during the
combustion process. Therefore, a small amount of oil is consumed during normal operation.
By performing an oil consumption test, an authorized Volvo retailer will be able to determine
whether a vehicle is eligible for repair under this Extended Warranty Program for an
excessive engine oil consumption issue.
Q4: Which vehicles are covered by this Extended Warranty Program?
A4: There are approximately 78,186 vehicles covered by this Extended Warranty Program.

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Quality Bulletin P10207
I5T
MODEL(S)
XC70
XC60
S60
V60
S60L
V60CC
S60CC

ENGINE CODE(S)
61
61
61
61
61
61
61

Chassis Range
0235035 - 0271425
0628064 - 0926129
0192287 - 0416045
0186084 -0326019
0085118 - 0113794
0000025 - 0019713
0000019 - 0002106

Years
2016
2015 - 2016
2013 - 2016
2015 - 2016
2016
2015 - 2016
2016

VEP4
MODEL(S)
S80
XC70
XC60
S60
V60
S60L
XC90
*XC90

ENGINE CODE(S)
26, 40
40
26, 40, 49
26, 40, 49
26, 40, 49
40
A2, 10
A2, 10

Chassis Range
0181063 - 0199213
0186021 - 0270910
0559707 - 0928330
0297740 - 0415959
0185883 - 0326049
0085110 - 0113925
0000364 - 0095350
Engine Serial No. < 1501327

Years
2015 - 2016
2015 - 2016
2015 - 2016
2015 - 2016
2015 - 2016
2016
2016
2016

*Vehicles after engine Serial No. 1501327 already have updated piston/rings.
Q5: What should I do if I believe my vehicle has excessive engine oil consumption?
A5: If the Customer believes the vehicle has excessive engine oil consumption, please contact any
authorized Volvo retailer to have an Engine Oil Consumption test performed. If the vehicle is
found to be consuming excessive oil, it will be eligible for parts replacement under the terms
of this extended warranty program.
Q5a: What if a retailer performs the engine oil consumption test and the vehicle does not qualify
for warranty work?
A5a: Any authorized Volvo retailer will perform an engine oil consumption test at no charge to
determine if the vehicle is eligible for repair under this Extended Warranty Program. The test
will be performed free of charge regardless of the results.
Q5b: If the vehicle passes the oil consumption test how often can I have the vehicle re- checked?
A5b: If the vehicle does not qualify for repair after the oil consumption test is performed, under
the terms of this Extended Warranty Program, an additional oil consumption test can be
requested.
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Quality Bulletin P10207
Q5c: Will Volvo pay for my oil change?
A5c: If the vehicle is within the terms of this extended warranty program it will require an oil
change to complete the oil consumption test. Volvo will provide the oil change free of charge.
Q6: What if an owner has NOT experienced this condition but would like to have the parts
replaced?
A6: This Extended Warranty Program only applies to vehicles that have exhibited the condition
described under the terms of this Extended Warranty Program.
Q7: How long will the warranty work take?
A7: If the condition is present on the vehicle, the warranty work will take approximately 2 days
to complete, however, due to service scheduling a Volvo retailer may require the vehicle for a
longer period.
Q8: What if a customer has previously paid for repairs on their vehicle?
A8: Owners that have previously paid for repairs to address excessive engine oil consumption
should refer to the owner letter for reimbursement consideration instructions.
Q9: The oil consumption test was initiated, however when the customer returned to the
retailer they were out of the specified range, can the customer have another test
performed?
A9: No, it is up to the customer to monitor the driving distance and make sure to book a follow
up visit to meet the conditions in this test. If the retailer cannot meet the customers need the
retailer needs to absorb the cost for a new test.
Q10: Do I need to return to the same retailer to have the results of the consumption test
confirmed?
A10: Yes, we ask that the Customer return to the same retailer to have the second portion of your
test completed.
Q11: What if the oil consumption test was started prior to the release of the Extended
Warranty?
A11: If the oil consumption test was started prior to the release of the extended warranty. The test
will be accepted. Please add the following statement to piston ring/engine repair claim text,
“Oil consumption test was started prior to release date of extended warranty.”
Q12: The Oil consumption test initiated, however when the customer returned to the retailer
their vehicle was beyond 8 years 100,000 miles. Is the vehicle still eligible for the piston
ring repair?
A12: Yes, since the oil consumption test was started prior to vehicle going beyond the 8/100,000
parameter, the vehicle is still eligible for the piston ring repair.
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Quality Bulletin P10207
Q13: My vehicle currently has engine damage and requires repair before I can have the test
performed. Will Volvo cover the cost?
A13: Repair coverage under this program is dependent on the result of the retailer performed
engine oil consumption test. At this time, it has not been determined the vehicles engine
damage is a result of excessive engine oil consumption. If the vehicle can be repaired so the
engine oil consumption test can be performed, the cost to cover these repairs are not covered
under the terms of this Extended Warranty Program. Following any necessary repairs, the
retailer will complete the engine oil consumption test. If it is determined that the vehicle has
excessive engine oil consumption due to the conditions described in the Extended Warranty
Program, repair will be performed at no charge to the Customer. Cost for repair outside the
conditions in the Extended Warranty will not be reimbursable.
Q14: Can I have a rental vehicle until the repair can be performed?
A14: A confirmed diagnosis of an excessive oil consumption issue by a Volvo retailer does not
pose any safety concerns. Therefore, you may continue to drive your vehicle until the engine
oil consumption issue can be addressed. Please be sure to check the oil level frequently as
recommended in your vehicle’s Owner’s Manual and add engine oil as needed.
Q15: Are there any special circumstances when I can have a rental vehicle?
A15: Any rental considerations are to be reviewed by a regional representative prior to
authorization. If approved, on a limited case by case basis Volvo will provide a rental vehicle
free of charge until the repair can be performed.
Q16: What are the warranty terms for a vehicle that was repaired per the extended warranty
program?
A16: The warranty coverage for this Extended Warranty Program is the remainder of the Extended
Warranty or 90 days whichever is greater.
Q17: What if an owner has additional questions or concerns?
A17: Owners with questions or concerns are asked to please contact Volvo Customer Care by
phone at 1-800-458-1552. 24 hours a day, 7 days a week. Owners may also contact Volvo
Customer Care by going to http://volvocars.us/support.

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