Service and Parts Business

Quality Bulletin
TITLE:

Extended Warranty P10186: VEP4 Oil Consumption Replace; Model Year
2015-2016 S80, S60, XC70, V60, and XC60, 2016 S60L and XC90
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

21

P10186

Product, Safety and Compliance

United States

REVISIONS:

ISSUE DATE:

STATUS DATE:

Engine code 10 added

2023-01-24

2023-03-02

Labor variants added
Q&A changes

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“Right first time in Time”
BULLETIN REFERENCE
A. EXTENDED WARRANTY P10186 DESCRIPTION
B. COVERAGE
C. OIL CONSUMPTION TESTING AND DOCUMENTATION
D. PARTS REPLACEMENT
E. INTERNAL ENGINE DAMAGE INSPECTION AND REPLACEMENT
F. ENGINE REPLACEMENT
G. ENGINE OIL SUPPLEMENT AND INFORMATION TO CUSTOMER
H. CUSTOMER-PAID REPAIRS OR REPLACMENT OF COMPONENTS
I. RETAILER SUPPORT
J. QUALITY BULLETIN INSTRUCTIONS
K. TECHNICIAN COMPETENCY REQUIREMENT
L. CLAIM SUBMISSION
M. APPENDIX VEP4
N. CUSTOMER QUESTIONS AND ANSWERS
A.

EXTENDED WARRANTY P10186 DESCRIPTION
Volvo Cars USA, LLC on behalf of Volvo Car Corporation, has decided to launch an Extended
Warranty Program, P10207 + P10186 for vehicles equipped with VEP4 engines, exhibiting
excessive engine oil consumption.

B.

COVERAGE
Volvo Cars Extended Warranty is limited to 8 years from the date of delivery or 100,000 miles
(whichever occurs first) covering parts replacement and labor to address excessive oil consumption.
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC

Quality Bulletin P10186
NOTE: Eligibility for parts replacement under this Extended Warranty is dependent on the results
of the retailer performed engine oil consumption test, which will be performed at no cost to the
customer.
This Extended Warranty Program will provide out of pocket repair reimbursement for the cost of
replacement parts and labor related to Excessive Engine Oil Consumption. Under the terms of this
warranty, only an authorized Volvo retail facility can repair or replace defective parts under the
terms of this Extended Warranty program when the following conditions are met:
1.

Customers may seek reimbursement for repair costs associated with excessive engine oil
consumption outside Volvo Cars New Cars Warranty. This offer is valid six (6) months from
release (date of mailing) for out-of-pocket cost covered by Customer for repairs performed on
the vehicle before eight (8) years from date of first use and less than 100,000 miles.

2.

Customers may be granted parts replacement associated with engine oil consumption outside
Volvo Cars New Cars Warranty. This offer is applicable for eight (8) years from the date of
delivery or 100,000 miles, whichever comes first. Before completing any repairs, Retailers can
verify vehicle eligibility for this Extended Warranty Program using Warranty Vehicle Inquiry,
TIE or VIDA.

NOTE:

RETAILER MUST CONFIRM VEHICLE ELGILBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS EXTENDED WARRANTY.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “VEP4 Oil Consumption EXT
WTY P10186” will appear for eligible vehicles. Eligibility can also be confirmed in TIE.
• Only vehicles with this message are eligible for this Extended Warranty.
If you have any questions concerning this Extended Warranty, please send them to
[email protected].
IMPORTANT NOTE: Direct marketing of this Warranty Enhancement is strictly prohibited!
Non-compliance with this policy may result in a claim debit. This Extended Warranty is subject
to all the terms and conditions set forth in the Volvo Cars Warranty Policy & Procedures Manual
(WPPM). For example, improper maintenance, lack of required maintenance, the use of fluids
other than those specified in the Warranty and Maintenance Guide, or repairs to vehicles which
are currently or were previously titled as “scrap”, “salvage”, or “dismantled” may not be covered
by the New Vehicle Limited Warranty or this Extended Warranty. This Extended Warranty only
provides coverage for the originally equipped engine.
C.

OIL CONSUMPTION TESTING AND DOCUMENTATION
Retailers will need to perform an engine oil consumption test to determine eligibility for part
replacement.
• Procedures for the oil consumption test security tape application can be found in TIE QB
packages.

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2023-03-02

Quality Bulletin P10186
IMPORTANT: All warranty claim submitted will require a signed Oil Consumption Test form
attached to the claim when submitting for P10186.
D.

PARTS REPLACEMENT
If the Engine Oil Consumption test determines excessive oil consumption, the engine needs to be
inspected for internal damage. Only the piston/rings (VEP4) or complete engine assembly are to be
replaced under the terms of this Extended Warranty Program. See Quality Bulletin P10186.

E.

INTERNAL ENGINE DAMAGE INSPECTION AND REPLACEMENT
1.

For VEP4 engines, the cylinder wall must be visually checked for scratches by passing a
fingernail over the damaged area (reference Appendix 2).

•

If no scratch can be detected replace the pistons per VIDA instruction. The engine cannot be
replaced.
If the cylinder wall inspection shows scratches, Prior Approval must be obtained in order to
replace the engine.

•
F.

ENGINE REPLACEMENT
For vehicles requiring an engine replacement, Prior Approval must be obtained through a
Support Needed Vehicle Report in TIE. High Resolution images of the damaged area and the
VIN must be submitted.
A vehicle Report must be completed for each engine replacement. Retailer must include the Vehicle
Report number on the claim when processing.
Any warranty claims for engine replacement that do not include the relevant Vehicle Report
number will be denied.
IMPORTANT: Engines replaced under the terms of this extended warranty program will be
requested back to TMA for physical inspection. Engine replacements outside the terms herein and
engines that fail TMA inspection will be debited.

G.

ENGINE OIL SUPPLEMENT AND INFORMATION TO CUSTOMER
IMPORTANT: It is of utmost importance that the following is explained to the customer:
Adding the incorrect engine oil will cause future engine damage.
If the customer’s vehicle current oil label does not indicate VCC RBSO-2AE 0W-20, please refer
to SMB-22-005 for new label instructions.

2023-03-02

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Quality Bulletin P10186

Repair order statement
Your Volvo’s engine has been repaired per the guidelines set forth in the Extended Warranty
Program. The use of full synthetic engine oil meeting the minimum ACEA A5/B5 is required.
Lower quality oils may not offer the same fuel economy, engine performance, or engine protection
as full synthetic oil. Refer to the warranty and service records information booklet for information
on oil change intervals and oil type requirements. Volvo recommends the use of Castrol Edge
Professional oil in your vehicle. SAE 0W-20 (4-cylinder engines) SAE 5W-30 (5cylinder engines).
The statement above is to be added to the Repair Order (RO). The customer must sign the RO and
copy of the signed RO must be retained for a time period of ten (10) years, if not the claim may be
debited.
H.

CUSTOMER-PAID REPAIRS OR REPLACMENT OF COMPONENTS
If a customer has previously paid for repair to address excessive engine oil consumption, please
have them mail a copy of the repair order, proof of payment, and proof-of-ownership to the
following address for reimbursement consideration:
Volvo Customer Care Center
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552. 24 hours a day, 7 days a week. Customers can also contact Volvo
Customer Care by going to http://volvocars.us/support.
The customer’s name, address, and telephone number(s) should be included in the request. The
customer should allow for 6-8 weeks for processing.

I.

RETAILER SUPPORT
Address your questions to Volvo Recall support via email. Reference QB No. P10183 or P10186
and send to: [email protected].

J.

QUALITY BULLETIN INSTRUCTIONS
Please refer to the QBI instruction in TIE.

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Quality Bulletin P10186
K.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 3 – Certified Tech.

L.

CLAIM SUBMISSION
Extended Warranty P10186 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part No:

P10186
10
AZ
98578-2 or 98582-2
8889953

Operation Number
98578-2

Repair Description
Piston rings replace acc.
to QB

QTY
Labor Time
1
S60 B4204TX VEP
S60 B4204T9
S60 B4204T9 AWD
V60 B4204TX VEP
V60 B4204T9 AWD
XC60 B4204TX VEP
XC60 B4204T9
XC60 B4204T9 AWD
V70 B4204TX VEP
S80 B4204TX VEP
XC90 II B4204T20, 23
XC90 II B4204T20, 23 AWD
XC90 II B4204T27

11.6
12.0
12.2
11.6
12.2
11.6
12.0
12.2
11.6
11.6
13.5
13.6
15.2

Operation Number
98582-2

Repair Description
Engine replace acc. to QB

QTY
Labor Time
1
S60 B4204TX VEP
S60 B4204T9
S60 B4204T9 AWD
V60 B4204TX VEP
V60 B4204T9 AWD
XC60 B4204TX VEP
XC60 B4204T9
XC60 B4204T9 AWD
V70 B4204TX VEP
S80 B4204TX VEP
XC90 II B4204T20, 23
XC90 II B4204T20, 23 AWD
XC90 II B4204T27

12.9
13.0
13.3
12.9
13.3
12.9
13.0
13.3
12.9
12.9
15.3
15.6
16.8

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Quality Bulletin P10186
* For VEP4 the cylinder wall must be visually inspected for scratches by passing a fingernail
over the damaged area. If no scratch can be detected replace the pistons. If the Cylinder wall
inspection shows scratches, prior approval must be obtained in order to replace the engine
through a Support Needed Vehicle Report in TIE.
*Both Piston and Engine replacement operation labour times include additional time for
internal engine damage inspection.
*Engine replacements claimed under this QB requires prior approval authorization through
a Support Needed Vehicle Report in TIE. High Resolution images of the damaged area and
the VIN must be submitted.
*Engines replaced under the terms of this extended warranty program will be requested back
to TMA for physical inspection. Engine replacement outside the terms herein and engines
that fail TMA inspection will be debited.
M. APPENDIX 2 VEP4

N.

CUSTOMER QUESTIONS AND ANSWERS
Q1: What is the condition?
A1: In these vehicles, Volvo has received some reports where vehicles may exhibit excessive
engine oil consumption. Although the Engine is covered by Volvo’s New Vehicle Limited
Warranty for 4 years or 50,000 miles (whichever occurs first), we at Volvo value the
customers’ ownership experience. Volvo is now extending the warranty coverage for parts
replacement related to excessive oil consumption*.
*Eligibility for this warranty work is dependent on the results of a retailer performed engine
oil consumption test.
Q2: What is the Extended Warranty Coverage?
A2: Volvo Cars Extended Warranty is limited to 8 years from the date of delivery or 100,000
miles (whichever occurs first) covering parts replacement and labor to address excessive
engine oil consumption.

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Quality Bulletin P10186
Q3: What is Volvo going to do?
A3: Owners of vehicles covered by this Extended Warranty Program will receive an owner
notification letter via first class mail starting in late January 2023. If the owner states he/she is
experiencing the described condition, they will be advised to contact a local authorized Volvo
retailer to have an engine oil consumption test performed to determine eligibility for parts
replacement. If eligible, the Volvo retailer will perform parts replacement in accordance with
the applicable Quality Bulletin under the terms of this Extended Warranty Program.
Q3a: What is involved in the oil consumption test?
A3a: An authorized Volvo retailer will change the oil in the vehicle to initiate the oil consumption
test. The retailer will then seal the system and request that the owner return to the same
retailer in 620 - 1,240 miles or if the low oil lamp (VEP4 engine only) is illuminated,
whichever comes first. Upon return, the retailer will confirm how much oil the vehicle has
consumed. If the quantity consumed is in excess of the amount permitted, the vehicle will be
eligible for repair under the terms of this Extended Warranty Program.
Notes:
• If there is evidence of tampering with the sealed system, the test will be void.
• If the vehicle has oil leaks when the test is requested, they will need to be addressed
before the oil consumption test can be initiated. The cost to cover these repairs are not
covered under the terms of this Extended Warranty Program.
Q3b: Is oil consumption normal?
A3b: As noted in the owner’s manual, it is normal for the engine to consume engine oil during
normal operation. Oil is used to continually lubricate and cool internal engine components
during operation. Trace amounts of oil are present in the combustion chamber during the
combustion process. Therefore, a small amount of oil is consumed during normal operation.
By performing an oil consumption test, an authorized Volvo retailer will be able to determine
whether a vehicle is eligible for repair under this Extended Warranty Program for an
excessive engine oil consumption issue.
Q4: Which vehicles are covered by this Extended Warranty Program?
A4: There are approximately 78,186 vehicles covered by this Extended Warranty Program.
I5T
MODEL(S)
XC70
XC60
S60
V60
S60L
V60CC
S60CC
2023-03-02

ENGINE CODE(S)
61
61
61
61
61
61
61

Chassis Range
0235035 - 0271425
0628064 - 0926129
0192287 - 0416045
0186084 -0326019
0085118 - 0113794
0000025 - 0019713
0000019 - 0002106

Years
2016
2015 - 2016
2013 - 2016
2015 - 2016
2016
2015 - 2016
2016
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Quality Bulletin P10186
VEP4
MODEL(S)
S80
XC70
XC60
S60
V60
S60L
XC90
*XC90

ENGINE CODE(S)
26, 40
40
26, 40, 49
26, 40, 49
26, 40, 49
40
A2, 10
A2, 10

Chassis Range
0181063 - 0199213
0186021 - 0270910
0559707 - 0928330
0297740 - 0415959
0185883 - 0326049
0085110 - 0113925
0000364 - 0095350
Engine Serial No. < 1501327

Years
2015 - 2016
2015 - 2016
2015 - 2016
2015 - 2016
2015 - 2016
2016
2016
2016

*Vehicles after engine Serial No. 1501327 already have updated piston/rings.
Q5: What should I do if I believe my vehicle has excessive engine oil consumption?
A5: If the Customer believes the vehicle has excessive engine oil consumption, please contact any
authorized Volvo retailer to have an Engine Oil Consumption test performed. If the vehicle is
found to be consuming excessive oil, it will be eligible for parts replacement under the terms
of this extended warranty program.
Q5a: What if a retailer performs the engine oil consumption test and the vehicle does not qualify
for warranty work?
A5a: Any authorized Volvo retailer will perform an engine oil consumption test at no charge to
determine if the vehicle is eligible for repair under this Extended Warranty Program. The test
will be performed free of charge regardless of the results.
Q5b: If the vehicle passes the oil consumption test how often can I have the vehicle re- checked?
A5b: If the vehicle does not qualify for repair after the oil consumption test is performed, under
the terms of this Extended Warranty Program, an additional oil consumption test can be
requested.
Q5c: Will Volvo pay for my oil change?
A5c: If the vehicle is within the terms of this extended warranty program it will require an oil
change to complete the oil consumption test. Volvo will provide the oil change free of
charge..
Q6: What if an owner has NOT experienced this condition but would like to have the parts
replaced?
A6: This Extended Warranty Program only applies to vehicles that have exhibited the condition
described under the terms of this Extended Warranty Program.
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Quality Bulletin P10186
Q7: How long will the warranty work take?
A7: If the condition is present on the vehicle, the warranty work will take approximately 2 days
to complete, however, due to service scheduling a Volvo retailer may require the vehicle for a
longer period.
Q8: What if a customer has previously paid for repairs on their vehicle?
A8: Owners that have previously paid for repairs to address excessive engine oil consumption
should refer to the owner letter for reimbursement consideration instructions.
Q9: The oil consumption test was initiated, however when the customer returned to the
retailer they were out of the specified range, can the customer have another test
performed?
A9: No, it is up to the customer to monitor the driving distance and make sure to book a follow
up visit to meet the conditions in this test. If the retailer cannot meet the customers need the
retailer needs to absorb the cost for a new test.
Q10: Do I need to return to the same retailer to have the results of the consumption test
confirmed?
A10: Yes, we ask that the Customer return to the same retailer to have the second portion of your
test completed.
Q11: What if the oil consumption test was started prior to the release of the Extended
Warranty?
A11: If the oil consumption test was started prior to the release of the extended warranty. The test
will be accepted. Please add the following statement to piston ring/engine repair claim text,
“Oil consumption test was started prior to release date of extended warranty.”
Q12: The Oil consumption test initiated, however when the customer returned to the retailer
their vehicle was beyond 8 years 100,000 miles. Is the vehicle still eligible for the piston
ring repair?
A12: Yes, since the oil consumption test was started prior to vehicle going beyond the 8/100,000
parameter, the vehicle is still eligible for the piston ring repair.

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Quality Bulletin P10186
Q13: My vehicle currently has engine damage and requires repair before I can have the test
performed. Will Volvo cover the cost?
A13: Repair coverage under this program is dependent on the result of the retailer performed
engine oil consumption test. At this time, it has not been determined the vehicles engine
damage is a result of excessive engine oil consumption. If the vehicle can be repaired so the
engine oil consumption test can be performed, the cost to cover these repairs are not covered
under the terms of this Extended Warranty Program. Following any necessary repairs, the
retailer will complete the engine oil consumption test. If it is determined that the vehicle has
excessive engine oil consumption due to the conditions described in the Extended Warranty
Program, repair will be performed at no charge to the Customer. Cost for repair outside the
conditions in the Extended Warranty will not be reimbursable.
Q14: Can I have a rental vehicle until the repair can be performed?
A14: A confirmed diagnosis of an excessive oil consumption issue by a Volvo retailer does not
pose any safety concerns. Therefore, you may continue to drive your vehicle until the engine
oil consumption issue can be addressed. Please be sure to check the oil level frequently as
recommended in your vehicle’s Owner’s Manual and add engine oil as needed.
Q15: Are there any special circumstances when I can have a rental vehicle?
A15: Any rental considerations are to be reviewed by a regional representative prior to
authorization. If approved, on a limited case by case basis Volvo will provide a rental vehicle
free of charge until the repair can be performed.
Q16: What are the warranty terms for a vehicle that was repaired per the extended warranty
program?
A16: The warranty coverage for this Extended Warranty Program is the remainder of the Extended
Warranty or 90 days whichever is greater.
Q17: What if an owner has additional questions or concerns?
A17: Owners with questions or concerns are asked to please contact Volvo Customer Care by
phone at 1-800-458-1552. 24 hours a day, 7 days a week. Owners may also contact Volvo
Customer Care by going to http://volvocars.us/support.

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