TJ34102-1 Service Bulletin/Repair Instructions

Service and Parts Business
Technical Journal

TITLE:
Unnecessary Replacements of BEV and PHEV Charging Cables

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 34102.2.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2023-02-02
2023-02-06
FUNC GROUP:
3773
FUNC DESC:
Cable harness, high volt. ext.

charging
Page 1 of 4
“Right first time in Time”

Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION:

If a customer claims their Mode 2 Charging Cable (for charging at a household socket, not at a wall box)

is going into failure mode (red LED indication blinking or permanent), the cable should not be replaced

unless the issue can be reproduced at the workshop.

CSC Customer Symptom Codes

Code

YN

YL

YW
Description

High voltage battery/Discharged/poor charge

Plug-in charging/No/reduced/incorrect function/With external AC-cable

Charging socket/LED indicates fault/reduced charging/Unsure when/at all times
DTC Diagnostic Trouble Codes

Control Module

OBC
Code

P0D67A2
Fault Type

Intermittent
Produced and printed in the USA and available as an electronic document.

© 2023 VOLVO CAR USA, LLC
Technical Journal 34102.2.1

Vehicle Type

Type
Eng
224

224

225

225

227

227

235

236

238

238

246

246

256

256

2XX

2XX

536

536

539

539
BK

H6

BK

H6

BK

H6

H6

H6

BK

H6

BK

H6

BK

H6

BC

BR

ED

EF

ED

EF
Eng

Desc

B1LPHEV

BH6PHEV

B1LPHEV

BH6PHEV

B1LPHEV

BH6PHEV

BH6PHEV

BH6PHEV

B1LPHEV

BH6PHEV

B1LPHEV

BH6PHEV

B1LPHEV

BH6PHEV
E400V6

E400V2

E400V6

E400V2
Sales
Body
Gear
Steer
Model Year
Plant
2020-2022

2022-9999

2020-2022

2022-9999

2020-2022

2022-9999

2022-9999

2022-9999

2020-2022

2022-9999

2020-2022

2022-9999

2020-2022

2022-9999

2016-9999

2018-9999

2021-2023

2022-2023

2022-2023

2022-2023
Chassis range

-
Struc Week

Range

201920-202146

202147-999952

201920-202146

202147-999952

201920-202146

202147-999952

202147-999952

202147-999952

201920-202146

202147-999952

201920-202146

202147-999952

201920-202146

202147-999952

201526-999952

201717-999952

202037-202317

202146-202317

202139-202317

202139-202317
SERVICE:

The majority of charge cables replaced have been found to have no fault.

The internal logs in the cable’s control unit often show that charging has been attempted with a lack of

ground at the home outlet side.

This may indicate that the customer experienced a fault because of an intermittent, poor, or missing

ground connection at the outlet(s) where they attempted to charge.

Before replacing the cable, the fault should be confirmed in the workshop according to the following

method:

•

•
Test a known good cable, outlet & vehicle and confirm the vehicle charges correctly (white status

indicator blinking on the cable). Test using the same type of outlet that the customer is using (either

110 volt or 220 volt).

Test the customer’s cable using the same known good outlet and vehicle. Confirm that there is a

fault, usually accompanied by one of the following:

- No indicators illuminate.

- Blinking red indicator.

- Permanent red indicator.
Page 2 of 4
2023-02-06
Technical Journal 34102.2.1

Note 1: A momentary blink of the red indicator at plug-in to the wall outlet is the normal startup check.

This blink is then followed by the white Indicator.

Note 2: Check of the cable is part of the recommended fault tracing in VIDA (CSC YW recommended)

Replace the cable if a fault can be reproduced.

If an intermittent fault is suspected, please create a TIE Vehicle Report (Support Needed) and include a

detailed description of the customer’s complaint.

* If the fault cannot be reproduced at the workshop, it is likely that the external charging source

(household socket where the customer charges) is the root cause of the charging issues. Inform the

customer to follow the advice given in the owner’s manual which includes the following:

•

•

•

•

•

•
The charging cable has a built-in circuit breaker. Charging must only take place with grounded and

approved sockets.

Never connect the charging cable to an extension cord or a multiple-plug socket.

Do not use one or more adapters between the charging cable and the electrical socket.

Do not connect one or more adapters of any type between the charging cable and the car.

Do not use an external timer between the charging cable and the electrical socket.

If the fuse of the wall socket has too low a current capacity, the fuse could blow while the car is

charging. Set a lower amperage for charging in the car’s center display (BEV only). If the problems

persist, contact a qualified electrician for investigation of further measures.
Note 3: Checking of the external charging source - though cannot be performed at the workshop when

the problem is caused by the customer’s household socket - is part of the recommended fault tracing in

VIDA (CSC YW recommended)

* Vehicles types, engines, and DTC added in this version 2 of the Technical Journal

List of abbreviations:

TJ - Technical Journal

LED - Light-emitting diode

DTC - Diagnostic Trouble Code

CSC - Customer Symptom Code

Warranty claim info:

To get a warranty claim accepted for a job described in this TJ, the following data must be used:

Failing Part: PN of the replaced Mode 2 charging cable

VST OP number: No OP number as the check is part of fault tracing in VIDA (CSC YW recommended)

NOTE TJ number must be stated in the repair order text.
2023-02-06
Page 3 of 4
Technical Journal 34102.2.1

VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the

concern area “Vehicle Report” and sub-concern area “Support Needed,” use function group 3771.

If possible, attach a short video showing the failure. For suspected intermittent faults, include a detailed

description of the customer’s complaint.
Page 4 of 4
2023-02-06

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