NHTSA ID Number: 10249328
Manufacturer Communication Number: TSB003423
TSB/Document Date: 2024-01-29
Summary
TSB: A head unit software update is now available for 2022 ? 2023 model year GR86 vehicles equipped with Toyota
Multimedia software version 10 or earlier. The software can be updated to version 11 with a USB update. This software update addresses following items: ?Display screen blank (does not affect backup camera). ?Head unit rebooting (does not affect backup camera). ?SXM radio inoperative. ?Bluetooth disconnects and does not reconnect automatically. ?Scroll bar inoperative even when vehicle is stopped. ?Phone screen setting reset after ignition cycle. ?Radio and/or media buttons won?t change the display screen. ?A ?Please go to your retailer to update the Gracenote® Database? message appears unexpectedly. ?Apple CarPlay® enhancements. ?Android AutoTM enhancements. ??Software update setup is initializing? appears during USB update and does not go away. ?Touch screen inoperative. ?Unable to switch audio source. ?Radio sound inoperative. ?Radio presets reset. ?SXM radio enhancements. ?USB audio enhancements. ?Phonebook contact name order incorrect. ?Text message audible playback stops. ?Navigation voice guidance stops. ?Unable to make phone call with phone icon in messages tab. ?HD radio enhancements. ?CD does not eject. ?OTA (Over the Air) and USB software update enhancements. A head unit software update by OTA is also available for 2022 model year GR86 vehicles equipped with Toyota Multimedia software version nine or earlier. The software can be updated to version 10 by OTA update. This software update addresses the following items: ?Display screen blank (does not affect backup camera). ?Head unit rebooting (does not affect backup camera). ?SXM radio inoperative. ?Bluetooth disconnects and does not reconnect automatically. ?Scroll bar inoperative even when vehicle is stopped. ?Phone screen setting reset after ignition cycle. ?Radio and/or media buttons won?t change the display scree
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TSB/Document ID: TSB003423
Replacement Service Bulletin Number:
MFR Communication Date: 2024-12-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
T-SB-0034-23
Rev1
June 12, 2023
Head Unit Software Update (Denso)
Service
Category
Audio/Visual/Telematics
Section
Audio/Video
Market USA
Applicability
YEAR(S)
MODEL(S)
2022 - 2023
86
ADDITIONAL INFORMATION
REVISION NOTICE
December 19, 2023 Rev1:
The Introduction and Software Update Procedures sections have been updated.
The OTA Update Procedure section has been added.
Any previous printed versions of this bulletin should be discarded.
Introduction
A head unit software update is now available for 2022 – 2023 model year GR86 vehicles
equipped with Toyota Multimedia software version 10 or earlier. The software can be updated to
version 11 with a USB update. This software update addresses following items:
Display screen blank (does not affect backup camera).
Head unit rebooting (does not affect backup camera).
SXM radio inoperative.
Bluetooth disconnects and does not reconnect automatically.
Scroll bar inoperative even when vehicle is stopped.
Phone screen setting reset after ignition cycle.
Radio and/or media buttons won’t change the display screen.
A “Please go to your retailer to update the Gracenote® Database” message
appears unexpectedly.
Apple CarPlay® enhancements.
Android AutoTM enhancements.
“Software update setup is initializing” appears during USB update and does not go away.
Touch screen inoperative.
Unable to switch audio source.
Radio sound inoperative.
© 2023 Toyota Motor Sales, USA
Page 1 of 18
T-SB-0034-23
Rev1
June 12, 2023
Page 2 of 18
Head Unit Software Update (Denso)
Introduction (continued)
Radio presets reset.
SXM radio enhancements.
USB audio enhancements.
Phonebook contact name order incorrect.
Text message audible playback stops.
Navigation voice guidance stops.
Unable to make phone call with phone icon in messages tab.
HD radio enhancements.
CD does not eject.
OTA (Over the Air) and USB software update enhancements.
A head unit software update by OTA is also available for 2022 model year GR86 vehicles
equipped with Toyota Multimedia software version nine or earlier. The software can be updated to
version 10 by OTA update. This software update addresses the following items:
Display screen blank (does not affect backup camera).
Head unit rebooting (does not affect backup camera).
SXM radio inoperative.
Bluetooth disconnects and does not reconnect automatically.
Scroll bar inoperative even when vehicle is stopped.
Phone screen setting reset after ignition cycle.
Radio and/or media buttons won’t change the display screen.
A “Please go to your retailer to update the Gracenote® Database” message
appears unexpectedly.
Apple CarPlay® enhancements.
Android AutoTM enhancements.
“Software update setup is initializing” appears during USB update and does not go away.
© 2023 Toyota Motor Sales, USA
T-SB-0034-23
Rev1
June 12, 2023
Page 3 of 18
Head Unit Software Update (Denso)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL2302
Software Update
0.5
SU003-#####*
87
74
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
DCA-8000 Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
For details on how to use the battery diagnostic tool, refer to the DCA-8000 Instruction Manual
located at TIS – Diagnostics – Tools & Equipment – Battery Diagnostics.
© 2023 Toyota Motor Sales, USA
T-SB-0034-23
Rev1
June 12, 2023
Page 4 of 18
Head Unit Software Update (Denso)
Software Update Information
MODEL
SOFTWARE UPDATE FILE
GR86
rb_update_2022_GR86_HU_A_11.zip
NOTE
This file can be used in both 2022 and 2023 model year GR86 vehicles.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Never change the update file names AFTER
downloading them or save ANY other files on the same USB flash drive.
Use a blank USB flash drive from a trusted name-brand manufacturer with the
following specifications:
Storage capacity: 8.0 GB or larger
Communication format: USB 2.0 or newer
File format: NTFS
Software Update Procedures
Head Unit Software Version Confirmation Procedure ................................................................. 5
USB Update Procedure .............................................................................................................. 6
OTA Update Procedure ............................................................................................................ 11
© 2023 Toyota Motor Sales, USA
T-SB-0034-23
Rev1
June 12, 2023
Page 5 of 18
Head Unit Software Update (Denso)
Software Update Procedures
Head Unit Software Version Confirmation Procedure
1. Select Settings.
Figure 1.
2. Under the General tab, select
System Information.
Figure 2.
3. Compare the last six digits of the Software
Version number against Table 1.
Is the head unit software up to date?
Figure 3.
YES — This bulletin does NOT apply,
continue diagnosis using the
applicable Repair Manual.
NO — Continue to the USB Update
Procedure.
Table 1. Head Unit Software Update Applicability Table
MODEL
YEAR
PREVIOUS VERSION
2022
< T47CMM132-180
2023
UPDATE
METHOD
HEAD UNIT
SOFTWARE VERSION
USB
11
NEW VERSION
T47CMM132-180
< TG1CMM130-680
© 2023 Toyota Motor Sales, USA
TG1CMM130-680
T-SB-0034-23
Rev1
June 12, 2023
Page 6 of 18
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure
The USB update can ONLY be performed if the head unit software is earlier than version 11.
(T47CMM132-180 for 2022 model year and TG1CMM130-680 for 2023 model year).
The USB update MUST be performed with the engine ON (at idle) or with the ignition ON/engine
OFF. If performing this update with ignition ON/engine OFF, using a battery charger is
recommended to prevent a flat battery.
Format the USB flash drive in NTFS format. After
downloading the file, unzip/extract the zip file,
double-click the folder, and drag and drop the
three files (Figure 4) onto the USB flash drive. Be
sure to safely eject the USB flash drive BEFORE
removing it from the PC.
Figure 4.
NOTICE
NEVER attempt to install the software immediately following an exchange module installation.
Let the system restart first and operate for 20 minutes.
NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.
NEVER attempt to install the software for at least 30 minutes AFTER completing an OTA update.
1. Go to Settings – General – Software Update
and confirm that Automatically Check for
Updates is toggled OFF. Click the red X to
close the screen.
Figure 5.
© 2023 Toyota Motor Sales, USA
T-SB-0034-23
Rev1
June 12, 2023
Head Unit Software Update (Denso)
Software Update Procedures (continued)
USB Update Procedure (continued)
2. Enter dealership mode by pushing the TUNE
knob six times, while simultaneously pressing
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