OVERVIEW

GR86 OTA Update Guide
SEPTEMBER 2023

GR86 Audio

REMOTE SOFTWARE UPDATE
FROM START TO FINISH
The GR86 Audio multimedia system can receive software over-the-air (OTA),
updating your vehicle’s software and improving the system’s functionality
without needing to schedule a service department visit.

BEFORE STARTING THE SOFTWARE DOWNLOAD

Park the vehicle outside
where the engine can be
started and idled during
the update process.

Never idle a vehicle in a
closed space like a garage,
even with the door open.

Once in a safe location,
make sure the vehicle is in
park if equipped with an
automatic transmission, or
neutral if equipped with a
manual transmission.

The process can take up
to 1 hour and 10 minutes.

Every vehicle feature
remains useable except
for the audio multimedia
touchscreen display.

Unplug all devices and
cables from the vehicle’s
USB ports, including
active use of apps, such
as Apple CarPlay®1 and/or
Android Auto™2.

Fully engage the parking
brake and remain with the
vehicle throughout the
update process.

1

OVERVIEW

GR86 OTA Update Guide
SEPTEMBER 2023

FINDING A SUITABLE INTERNET CONNECTION
GR86 Audio’s Connected Services are limited to Service Connect, Safety Connect,
and Remote Connect. Users must rely on a Wi-Fi hotspot to connect the vehicle’s
head unit to the internet and receive remote software updates.
Connect the vehicle to
a strong Wi-Fi source like:

Your home Wi-Fi (if it reaches your parked location)
Your phone’s Wi-Fi hotspot (if your phone and data plan are capable)

Note: Updates require at least 100MB of data. Choose a Wi-Fi connection with no data restrictions.
Wi-Fi connections that require a login, such as those at a coffee shop or hotel, cannot be used.

To connect to your chosen Wi-Fi source:

1

Go to Settings in your vehicle’s touchscreen display.

2

Select General.

3

Select Wi-Fi.

4

Ensure that Wi-Fi is turned on and then
select Available Wi-Fi Networks.

Take note of the Wi-Fi signal strength in the
top right corner of the screen. If it’s only
showing one to two bars with your selected
network, download speeds will likely be slow.
If possible, choose a strong network or move
the vehicle closer to the Wi-Fi device.

5

Select your preferred Wi-Fi network and enter
a password if necessary.

2

OVERVIEW

GR86 OTA Update Guide
SEPTEMBER 2023

STARTING AND COMPLETING
THE REMOTE SOFTWARE UPDATE
Now it’s time to update the GR86 Audio Multimedia with an OTA update.

1

Go to Settings on your in-vehicle display. If you’re following a prompt on the touchscreen display,
select OK, and skip to Step 6.

2

Select General.

3

Select Software Update.

4

Select Update.

5

Select Check For Updates.

3

OVERVIEW

6

GR86 OTA Update Guide
SEPTEMBER 2023

Select Download Now.
The download process will take up to 30 minutes

7

The system can be used while the software update
is being downloaded

Note: If the display screen goes black during the installation
process, leave the vehicle on, and let the system restart. After up
to two minutes, you will receive a message asking if you’d like to
install the software. Press OK to continue.

9

Once the download is complete, select Install Now.
The installation process will take up to 40 minutes
Do not turn off the engine during installation

8

Select OK on the confirmation screen when the
installation is complete.

Turn off the vehicle.The installation will complete after the vehicle has been off for at least 5 minutes.
You will see a The update was successfully installed message upon restarting the vehicle.
Note: The vehicle can be driven if needed. However, touchscreen functionality will be limited until a notification
that the update has been completed appears.

4

OVERVIEW

GR86 OTA Update Guide
SEPTEMBER 2023

TROUBLESHOOTING
The information below will assist with possible error messages that may appear.
If issues persist, please contact Toyota Customer Support at 1-800-331-4331.

1

If you receive one of the following two messages
during the update process:
Check your internet connection to ensure its active
and shows full bars of connectivity.
Try moving the vehicle closer to the Wi-Fi source.
If that’s not possible, try a different Wi-Fi connection
such as a phone hotspot.

2

If the system displays the following message
when checking for updates:
This means you don’t need an update and
no action is necessary.

3

If the OK button does not respond when beginning
the update process:
Press the home button and start from the beginning
by going to Settings, Software Updates, and Update.

4

If the progress bar does not move after selecting
Download or, if you receive a Connect to Wi-Fi
popup while downloading:
Check your internet connection to ensure that it’s
active and showing full bars of connectivity.
Try moving the vehicle closer to the Wi-Fi source. If
that’s not possible, try a different Wi-Fi connection
such as a phone hotspot.

5

OVERVIEW
5

GR86 OTA Update Guide
SEPTEMBER 2023

If you encounter a blank screen and the update restarts
during installation:
Leave the vehicle on and allow the system to
restart. After up to two minutes, you will receive
a message indicating that the software is ready
to install. Press OK to continue.

6

If you receive the following message during the
update asking to resume the software update after
an interruption, select OK to resume the process.

DISCLOSURES
1. Apple CarPlay is a registered trademark of Apple Inc. 2. Android Auto, YouTube Music and other marks are trademarks of Google LLC.
(Published 9.5.23)
6