NHTSA ID Number: 10249237
Manufacturer Communication Number: Cust_letter 93U5
TSB/Document Date: 2024-02-06
Summary
High-Voltage Battery
Module customer letter
Audi of America, Inc.
This notice applies to your vehicle: ,
Subject: Service Action 93U5 – High-Voltage Battery Module
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our
decision to conduct a service action on certain 2022 model year Audi vehicles. Our records
show that you are the owner of a vehicle affected by this action.
About this Service Action:
Due to a potential manufacturing issue with a module inside your
vehicle’s high-voltage battery, the high-voltage battery could
have a lower output, which can lead to a reduced driving range.
What will we do?
Your authorized Audi dealer will replace the affected highvoltage battery module. This work will take about two days to
complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your
authorized Audi dealer as soon as possible to schedule this
work. Please keep in mind that your dealer may need additional
time for the preparation of the work, as well as to accommodate
their daily workshop schedule. For your convenience, you can
also visit www.audiusa.com and click on the “Find a Dealer” link
to locate a dealer near you and schedule this service.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 800 253 2834
www.audiusa.com
This service action will be available for you free of charge only
until January 16, 2029. If you wish to have this service
performed after that date, your dealer’s normal costs associated
with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle
identified in this action, please forward this letter immediately via
first-class mail to the lessee within ten (10) days of receipt. If you
have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can
update our records.
Can we assist you further?
If your authorized Audi dealer fails or is unable to complete this
work free of charge within a reasonable time, please contact
Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.
93U5 USA
Checking your vehicle for
open Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other
recall/service campaign, please visit the Recall/Service Campaign
Lookup tool at www.audiusa.com and enter your Vehicle
Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however, we are taking this action to
help ensure your vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
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TSB/Document ID: Cust_letter 93U5
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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