Technical Service Bulletin
72 Front seats entry assistance is sporadically inoperative
72 24 53 2060085/6 January 18, 2024. Supersedes Technical Service Bulletin Group 72 number 21-34 dated
June 10, 2021 for reasons listed below.
Model(s)

Year

A6, A7, A8, and
Q8

2019 – 2020

e-tron quattro

2019

SQ8, and RS Q8

2020

VIN Range

Vehicle-Specific Equipment

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

6

-

Revised header (Add table of affected control units)
Revised Technical Background (Add comment)

5

06/10/2021

Revised header (Removed A4, A5, Q5, and Q7)
Revised Technical Background (Removed A4, A5, Q5, and Q7)
Revised Service (Removed A4, A5, Q5, and Q7)
Revised Production Solution (Modified production solution timeline)

4

01/08/2021

Revised header (Added MY18-20 Q5 and removed MY21 Q7)
Revised Service (Updated SVM Table)

Customer states:
• After opening the driver and/or front passenger door, the driver and/or front passenger seat sporadically
moves to an implausible position. The Entry Assistance feature can be activated or deactivated in the MMI.
• After entering and starting the vehicle, the driver and/or passenger seat does not return to its original position.
Instead, the seat reverses its direction and moves all the way back. After pressing the seat memory switch, the
seat moves to the selected memory position.

Technical Background
This concern only affects vehicles with power seats with memory feature.
While the seat moves during Entry Assistance, a brief action by the driver/passenger (e.g. applying the brakes,
pushing against the footrest) causes a voltage peak in the seat control module. As a result, the overload limit is
activated, causing the seat to reverse its direction of movement.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
In the old software, the overload limit was programmed with this low force value to ensure that the pinch
protection is sensitive enough when the seat moves backward. In contrast to the old software, the new software
can distinguish between forward and backward movement and define different forces respectively. Since the force
during forward movement is not subject to pinch protection requirements, it can be higher in the new software.

Production Solution
An improved software to address the condition was implemented in series production with model year 2021 in the
driver seat control module, J136 (address word 0036) and passenger seat control module, J521 (address word
0006).

Service
This TSB replaces Pending Service Solution (PSS) TSB 2059031: PSS 72 Front seats entry assistance
sporadically inoperative.
SVM Update Instructions

Tip: Prior to performing this SVM Update, please inform the customer that all seat memory settings will
be lost. It is not possible to remotely store their settings or to restore them after the SVM Update has
been performed.
A6, A6 allroad, A7, Q8, and RS Q8:
1. Do not follow this TSB. Please perform Campaign 72K6 instead since it also contains the seat control module
software update described in this TSB.
A8, Audi e-tron quattro, and Audi e-tron Sportback:
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the driver seat control module, J136 (address word 0036) and passenger seat control module, J521
(address word 0006) using the SVM action code as listed in the table below, if necessary:
Model Old Software Part
Number
All

*

Old Software
Version
Campaigns/Actions >> Campaign 72K6.
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2060085) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2024 Audi of America, Inc.
Internal

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.