34102.3.1 Service Bulletin/Repair Instructions

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Unnecessary Replacements of BEV and PHEV

Charging Cables
TJ 34102.3.1
Issuer (Dept.)
Issue Date
Status Date
1/11/24
1/12/24
Technical Service

Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3773

Function Description
Page
Cable harness, high volt. ext. charging
Page 1 of 3
Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:

If a customer claims their Mode 2 Charging Cable (for charging at a household socket, not at a wall

box) is going into failure mode (red LED indication blinking or permanent), the cable should not be

replaced unless the issue can be reproduced at the workshop.

Please also follow the instructions under “Service.”
CSC Customer Symptom Codes

Code
Description
YN
High voltage battery/Discharged/poor charge
YL
Plug-in charging/No/reduced/incorrect function/With external AC-cable
YW
Charging socket/LED indicates fault/reduced charging/Unsure when/at all times
DTC Diagnostic Trouble Codes

Control Module
Code
Fault Type
OBC
P0D67A2
Intermittent
Vehicle Type

Type
Eng
Eng

Desc
Chassis

range
Struc Week

Range
224
BK
B1LPHEV
2020-2022
-
201920-202146
224
H6
BH6PHEV
2022-9999
-
202147-999952
225

225
BK
B1LPHEV
2020-2022
-
201920-202146
H6
BH6PHEV
2022-9999
-
202147-999952
227
BK
B1LPHEV
2020-2022
-
201920-202146
227
H6
BH6PHEV
2022-9999
-
202147-999952
235
H6
BH6PHEV
2022-9999
-
202147-999952
236
H6
BH6PHEV
2022-9999
-
202147-999952
238
BK
B1LPHEV
2020-2022
-
201920-202146
238
H6
BH6PHEV
2022-9999
-
202147-999952
246
BK
B1LPHEV
2020-2022
-
201920-202146
246
H6
BH6PHEV
2022-9999
-
202147-999952
Sales
Body
Gear
Steer
Model Year
Plant
Technical Journal 34102.3.1
Type
Eng
Eng

Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis

range
Struc Week

Range
256
BK
B1LPHEV
2020-2022
-
201920-202146
256
H6
BH6PHEV
2022-9999
-
202147-999952
2XX
BC
2016-9999
-
201526-999952
2XX
BR
2018-9999
-
201717-999952
536
ED
E400V6
2021-2023
-
202037-202317
536
EF
E400V2
2022-2023
-
202146-202317
539
ED
E400V6
2022-2023
-
202139-202317
539
EF
E400V2
2022-2023
-
202139-202317
SERVICE:

The majority of charge cables replaced have been found to have no fault.

The internal logs in the cable’s control unit often show that charging has been attempted with a lack

of ground at the home outlet side.

This may indicate that the customer experienced a fault because of an intermittent, poor, or missing

ground connection at the outlet(s) where they attempted to charge.

Before replacing the cable, the fault should be confirmed in the workshop according to the following

method:

•
Test a known good cable, outlet & vehicle and confirm the vehicle charges correctly (white status

indicator blinking on the cable). Test using the same type of outlet that the customer is using

(either 110 volt or 220 volt).
•
Test the customer’s cable using the same known good outlet and vehicle. Confirm that there is a

fault, usually accompanied by one of the following:

-
No indicators illuminate.
-
Blinking red indicator.
-
Permanent red indicator.
Note 1: A momentary blink of the red indicator at plug-in to the wall outlet is the normal startup

check. This blink is then followed by the white Indicator.

Note 2: Check of the cable is part of the recommended fault tracing in VIDA (CSC YW

recommended)

Replace the cable if a fault can be reproduced.

If an intermittent fault is suspected, please create a TIE Vehicle Report (Support Needed) and

include a detailed description of the customer’s complaint.

* If the fault cannot be reproduced at the workshop, it is likely that the external charging source

(household socket where the customer charges) is the root cause of the charging issues. Inform the

customer to follow the advice given in the owner’s manual which includes the following:

•
The charging cable has a built-in circuit breaker. Charging must only take place with grounded

and approved sockets.
•
Never connect the charging cable to an extension cord or a multiple-plug socket.
Page 2 of 3
2024-01-12
Technical Journal 34102.3.1

•
Do not use one or more adapters between the charging cable and the electrical socket.
•
Do not connect one or more adapters of any type between the charging cable and the car.
•
Do not use an external timer between the charging cable and the electrical socket.
•
If the fuse of the wall socket has too low a current capacity, the fuse could blow while the car

is charging. Set a lower amperage for charging in the car’s center display (BEV only). If the

problems persist, contact a qualified electrician for investigation of further measures.
Note 3: Checking of the external charging source - though cannot be performed at the workshop

when the problem is caused by the customer’s household socket - is part of the recommended fault

tracing in VIDA (CSC YW recommended)

* Vehicles types, engines, and DTC added in this version 2 of the Technical Journal

List of abbreviations:

TJ - Technical Journal

LED - Light-emitting diode

DTC - Diagnostic Trouble Code

CSC - Customer Symptom Code
*Warranty claim info:

To get a warranty claim accepted for a job described in this TJ, the following data must be used:

Failing Part: PN of the replaced Mode 2 charging cable

CSC: YW

VST Op number: 37109

NOTE: TJ number must be stated in the repair order text.
VST Operation Number

VST Operation Number
Description
96708
Troubleshooting alternator/regulator: YW (0.5)
37109
General Operation (Main Op); Cable Replacement (0.1)
VEHICLE REPORT:

Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use the

concern area “Vehicle Report” and sub-concern area “Support Needed,” use function group 3771.

If possible, attach a short video showing the failure. For suspected intermittent faults, include a

detailed description of the customer’s complaint.
2024-01-12
Page 3 of 3

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