Technical Service Bulletin
57 PSS Safe CP in Cluster w/ DTC U110100
57 24 29 2072587/1 January 4, 2024.
Model(s)

Year

A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5, 2023 – 2024
RS 5 Sportback,
e-tron GT, RS etron GT, Q7,
SQ7, Q8, SQ8,
and RS Q8
e-tron quattro,
and e-tron
Sportback
quattro

2023

Q8 e-tron
quattro, Q8
Sportback e-tron,
SQ8 e-tron
quattro, and SQ8
Sportback e-tron

2024

VIN Range

Vehicle-Specific Equipment

Not Applicable

Not Applicable

Condition
This bulletin applies to MY23-24 A4, A5, Q7, Q8, e-tron quattro, e-tron Sportback, Q8 e-tron, and e-tron GT
vehicles only.
Customer states:
The message “SAFE CP” appears in the instrument cluster along with other various messages.
Workshop findings:
DTC “U110100: Component protection active” is stored in any of the following control units:
• Brake Electronics Control Unit, -J104- (diagnostic address 0003).
And/or
• Electronic Central Electrical (BCM), -J519- (diagnostic address 0009).
And/or
• Airbag Control Unit, -J234- (diagnostic address 0015).
And/or
• Instrument Cluster, -J285- (diagnostic address 0017).
© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
And/or
• Control Unit for Night Vision System, -J853- (diagnostic address 0084).

Technical Background
There is a software issue in the Comfort System Control Module (diagnostic address 0046).

Production Solution
This bulletin will be updated when more information is available. A solution is currently under development.

Service
This PSS does not apply if the DTC “U110100: component protection active” is logged in the Gateway
(diagnostic address 0019) and/or in the Comfort System Control Module (diagnostic address 0046).

Explain to the customer that a solution is expected to be available by the end of the first quarter of 2024 (subject
to change). Do not replace any components for this condition since this will not resolve the customer’s concern.
Workaround:
To temporarily resolve the customer’s concern, perform a terminal 30 reset on the Comfort System Control
Module, -J393- (diagnostic address 0046). To do so, use the latest wiring diagrams available through the repair
manual and remove all three fuses for at least 10 minutes. Once complete, perform the component protection test
plan in the affected control units the DTCs were stored in.

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

5789

Damage Code:

0039

Labor Operations:

Reset Comfort System Control Module

© 2024 Audi of America, Inc.
Internal

5789 4199

30 TU

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Diagnostic Time:

Claim Comment:

GFF

0151 0000

30 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

As per TSB 2072587/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All part and service references provided in this TSB (2072587) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.