Technical Service Bulletin
37I9 UPDATE – ECM/TCM Software Update (FED_EMS)
September 23, 2014
Model(s)

Year

Affected Vehicles

Vehicle-Specific Equipment

A8

2015

See Campaign/Action screen in Elsa

4.0L Engine

Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On Audi A8 vehicles with 4.0 ltr engines the shifting operation of the gearbox may feel uncomfortable or a slight
engine hesitation may be felt
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
 Procedure is valid only for vehicles that show the 37I9 code in the Elsa Campaign/Action Information screen
on the day of repair.
 Vehicle must be within the Federal Emissions Warranty.
 Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
 Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
On Audi A8 vehicles with 4.0 ltr engines the shifting operation of the gearbox may feel uncomfortable or a slight
engine hesitation may be felt.

Page 1 of 4
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Using Audi Flashing, update the ECM and/or TCM, using the SVM action code as listed in the table below.
Old Software
Part Number

Old Software
Version

New Software
Part Number

New Software
Version

SVM Action Code

(or higher)
4H0906014J

ALL

4H0906014J

0004

4H1927158CT

ALL

4H1927158CT

1004

4H1927158DQ

ALL

4H1927158DQ

1004

37I9A701

Note:
If the Bluetooth wireless VAS 5054A transmitter head is used in conjunction with a VAS tester, the transmitter
head MUST BE connected with a USB cable to the tester.

Page 2 of 4
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Warranty
Update Time
Requirements/
Reimbursement

To ensure prompt and proper payment, be sure to immediately enter the applicable
reimbursement code listed below upon completion of the repair work. Claims will be
paid only for vehicles that show the 37I9 code in the Elsa Campaign/Action
Information screen on the day of repair.

37I9 Saga Claim Entry Procedure
Check Elsa to determine whether Update 37I9 is open.
Service No.: 37I9
Damage Code: 0099
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria
ID

Repair operation

Labor
TU
Operation
Number

ALL

Connect battery charger

2706 8950 10

01 only

Perform software update for engine control module

2470 2599 Time state on
diagnostic protocal
(max 40TU)

02 only

Perform software update for transmission control module

3730 2599 Time state on
diagnostic protocal
(max 40TU)

01 and 02 Perform software update for engine control module and
transmission control module

3730 2699 Time state on
diagnostic protocal
(max 70TU)

There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period OR if customer refused repairs.
U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Canadian dealers: Fax the Repair Order to Warranty at (905) 428-4811 and provide VIN, applicable Service
Number, Customer Information, Dealer Number and Date.

Page 3 of 4
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.

Technical Service Bulletin
Additional
Actions

Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.

Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only
binding inquiry and verification system; other systems are not valid and
may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any
and all work that was conducted on the vehicle, including any and all
updates completed under this Update.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

Page 4 of 4
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.