NHTSA ID Number: 10249032
Manufacturer Communication Number: B610524
TSB/Document Date: 2024-02-01
Summary
The Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3). FaultB7F8F9 – “HU-H: Reset†will be stored in the HU-H3.
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TSB/Document ID: B610524
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
1/16/24, 7:37 AM
65 01 24_HEAD UNIT RESETS INTERMITTENTLY – HU-H3
2024-01-05
☒
THIS REPAIR IS MOBILE FRIENDLY
MODEL
F44 (2 Series Gran
Coupe)
F90 (M5 Sedan)
F91 (M8 Convertible)
F92 (M8 Coupe)
F93 (M8 Gran Coupe)
F95 (X5 M Sports
Activity Vehicle)
G01 (X3 Sports
Activity Vehicle)
G07 (X7 Sports
Activity Vehicle)
G20 (3 Series Sedan)
F96 (X6 M Sports
Activity Coupe)
G02 (X4 Sports
Activity Coupe)
G12 (7 Series Sedan)
F97 (X3 M Sports
Activity Vehicle)
G05 (X5 Sports
Activity Vehicle)
G15 (8 Series Coupe)
G22 (4 Series Coupe)
G29 (Z4 Roadster)
G30 (5 Series Sedan)
G23 (4 Series
Convertible)
G32 (640i xDrive Gran
Turismo)
F98 (X4 M Sports
Activity Coupe)
G06 (X6 Sports
Activity Coupe)
G16 (8 Series Gran
Coupe)
G26 (4 Series Gran
Coupe)
G42 (2 Series Coupe)
G83 (M4 Convertible)
SITUATION
The Central Information Display goes black intermittently due to resets of the Head Unit (HU-H3). Fault
B7F8F9 – “HU-H: Reset” will be stored in the HU-H3.
CAUSE
Unfavorable Head Unit software interaction with downloaded applications (apps).
CORRECTION
Program the HU-H3 and “Update Apps and Services”
PROCEDURE
Determine the vehicle’s current I-level by either using AIR or the AWP (Aftersales Workplace) applications.
If the I-level is lower than S18A-23-07-520:
Program the vehicle to I-level S18A-23-07-520 or higher using ISTA 4.44.2x (released November, 2023) or a
later version.
Connect a BMW
-approved battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine the measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and
enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
After the programming has been fully completed, check functionality of the system. If the fault persists,
proceed to the next step.
If the I-Level is currently at S18A-23-07-520 or a more recent version:
Do not program the vehicle
Copyright ©2024 BMW of North America, Inc.
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1/16/24, 7:37 AM
65 01 24_HEAD UNIT RESETS INTERMITTENTLY – HU-H3
Update all apps and services stored in the vehicle. The update can be found at the following path:
Apps
Installed Apps
Options
Update Apps and Services
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher when applicable (Includes labor operation codes 00 00 006/556, 61 21 528 and 61
00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as
required by the open campaigns on the vehicle. Close any other open programming and encoding
Campaign repairs as outlined in the corresponding Service Information Bulletin.
Only when the above situation does not apply, the BMW software solution is then:
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the
BMW Certified Pre-Owned Program as described below.
Repair Code:
6512580200
Head Unit High HU-H (Nav Professional) Software error /
internal device fault
Obtain the flat rate unit (FRU) allowances for the following that applies.
Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
And
61 00 730
Description
Carrying out vehicle test (Main work)
Labor Allowance
As applicable
Carrying out vehicle test (Plus work)
As applicable
Supporting voltage of the vehicle electrical system /
recharging vehicle battery
As applicable
Carrying out vehicle diagnosis, ABL (Work time)
WT
Diagnosis Worktime Flat Rate (See below)
2 FRU
Program/encode control unit(s), includes deleting the fault memory
As applicable
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00
006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
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1/16/24, 7:37 AM
65 01 24_HEAD UNIT RESETS INTERMITTENTLY – HU-H3
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the applicable
Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the “Search” button. Next,
click on the “Flat Rate Units” button and enter the flat rate labor operation code in the field to the right, click “Search”
to display the Flat Rate Unit Group detail choices.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential repair
work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer
to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor operation codes and
their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and
in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this reprogramming
procedure, claim this work with the Repair Code listed in AIR together with the corresponding labor operation codes
and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work
time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by
State law.
Other Repairs
If other eligible and covered work is performed because of performing the ISTA diagnostics and related test plans,
claim this work with the applicable Repair Code listed in AIR together with the corresponding labor operation codes
and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
Copyright ©2024 BMW of North America, Inc.
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1/16/24, 7:37 AM
65 01 24_HEAD UNIT RESETS INTERMITTENTLY – HU-H3
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1/16/24, 7:23 AM
65 01 24_SERVICE SOLUTION: ConnectedRide Navigation Unresponsive
2024-01-04
MODEL
Not consolidated to specific models.
The Navigator can be connected to any model.
SITUATION
Display shows no reaction after pressing the start button, navigator does not respond to any type of operation (touch
operation and installation on the vehicle with multifunction wheel operation).
Due to a hardware fault.
PROCEDURE
Remove the battery from the device, unplug the cable and reinstall it after approx. 10 seconds.
Update ConnectedRide Navigator to the latest version.
Make sure that the navigator is not unloaded (minimum charge level 30%).
For instructions see the ConnectedRide Navigation user manual and quick reference gulde with the original packaging or can
be found online at Operating Instructions for Accessories
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Contact the BMW Technical Support Group via TSARA
Submit an IDS ticket to the Warranty Department
Submit an IDS ticket to the Motorrad Parts Department
Supporting Materials
picture_as_pdf 65 01 24 SERVICE SOLUTION ConnectedRide Nav Unresponsive.pdf
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
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1/16/24, 7:23 AM
65 01 24_SERVICE SOLUTION: ConnectedRide Navigation Unresponsive
Copyright ©2024 MOTORRAD USA, a division of BMW of North America, LLC. All Rights Reserved
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