NHTSA ID Number: 10249013
Manufacturer Communication Number: 18-NA-180
TSB/Document Date: 2024-01-19
Summary
This Warranty Administration Bulletin Provides High Voltage Battery
Exchange Process Information.
Bulletin No.:
Service Bulletin
Date:
18-NA-180
January, 2024
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Lithium-Ion Battery Exchange Process and Transaction
Submission Information
Model:
Model Year:
from
to
VIN:
from
to
—
—
Propulsion:
—
BrightDrop
Buick
Cadillac
Chevrolet
GM Passenger Cars
and Light Duty
Trucks
2024 and Prior
Involved Region or Country
United States and Canada
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Effective January 1, 2024, GM is changing part of the
process for Lithium-Ion battery packs and modules
(sections and kits) used for warranty and recall repairs.
Rather than dealers exchanging battery packs/modules
with no upfront cost and receiving an administrative
allowance upon job completion, dealers will now order
and pay for battery packs/modules upfront and receive
their approved parts markup based on the Dealer price
that will now be published in GM’s Electronic Parts
Catalog (EPC) upon submission of a claim in
accordance with GM’s Service Policies & Procedure
Manual.
This enhanced structure will help further customer EV
adoption by making repairs for battery packs/modules
affordable for customers in the event a retail repair is
required. The availability of affordable EV repairs will
also help drive these customers back to GM
dealerships for their service needs.
Copyright 2024 General Motors LLC. All Rights Reserved.
Ordering
The logistics behind the Lithium-Ion exchange program
will remain in place: dealers will still order the subject
Lithium-Ion battery packs and modules through GM’s
authorized Battery Service Centers (BSCs), all orders
must be for an existing VIN requiring service, and these
orders must still be pre-approved through the GM
Technical Assistance Center (TAC). Once approved
through TAC, contact the following for part exchange:
• U.S Dealers (Ultium Vehicles): Contact Label
Master via Global Connect, EV High Voltage
Battery Orders & Returns, Label Master Portal or
1-844-931-4966.
• U.S. Dealers (Non-Ultium Vehicles): Contact
Speirs New Technologies via Global Connect, EV
High Voltage Battery Orders & Returns, SNT
ALFRED portal or (833) 334-6272.
• Canada Dealers: Contact York Electronic at (888)
650-9675. York Electronics is the GM authorized
Battery Service Center (BSC) in Canada.
The Battery Service Center (BSC) will notify GM of the
order which will generate an invoice to the dealer for
the cost of the Lithium-Ion battery or module based on
current catalog pricing.
Reference Information Table
The following reference information table is a summary
of model years, vehicles, components, applicable
bulletins, and Labor Operations. This list is subject to
change. Components referenced in the table below are
covered per the terms of the New Vehicle Limited
Warranty for a minimum period of 8 years or 100,000
miles (160,000 km), whichever comes first. Certain
emissions coverages may have a longer coverage
Page 2
January, 2024
Bulletin No.: 18-NA-180
period. Refer to the vehicle’s Limited Warranty and
Owner Assistance Information booklet for warranty
details.
Important: Select EV Batteries are under TAC
restriction and require TAC authorization for
replacement. Please refer to applicable bulletin listed
below for details and requirements.
Reference Information
Bulletin
Number
Labor Operation
(Refer to LTG for
Published Times)
Net / Admin
Allowance*
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2018-2019 Buick
LaCrosse
High Voltage Battery Replacement
Cell Battery Module Replacement
18-NA-236
5031630 (Battery)
5030410 (Cell
Battery Module)
$250.00 (Battery)
$250.00 (Cell
Battery Module)
2014-2016
Cadillac ELR
Drive Motor Battery Replacement
Drive Motor Battery Section (Cell
Battery) Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Battery
Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Battery
Section)
2017-2018 Cadillac
CT6 Plug-in
Hybrid EV Battery Pack
Replacement
19-NA-203
5031630 (Battery)
$500.00 (Battery)
2013-2014 Chevrolet
Malibu ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
2014 Chevrolet
Impala ECO
Generator Control and Battery
Module Replacement (Powerpack)
Generator Battery Section
Replacement
18-NA-236
5031400
(Powerpack)
5031050 (Battery
Section)
$270.00
(Powerpack)
$170.00 (Battery
Section)
Drive Motor Battery Replacement
19-NA-192
22–NA-233
5031030 (Battery)
5031742 (Overhaul)
$400.00 (Battery)
2016-2019 Chevrolet
Malibu E2 HEV
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
5031630 (Battery)
5030410 (Section)
$400.00 (Battery)
$250.00 (Section)
2011-2015
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
Drive Motor Generator Battery
Overhaul
18-NA-236
19-NA-214
19-NA-242
5031030 (Battery)
5030290 (Section)
5031742 (Overhaul)
$400.00 (Battery)
$250.00 (Section)
2016-2019
Chevrolet Volt
Drive Motor Generator Battery
Replacement
Drive Motor Generator Battery
Section Replacement
18-NA-236
19-NA-214
- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
- Calcium lead positive grid, maximizes conductivity and...
- Robust envelope separator with puncture resistant back...
- Vent cap design that resists acid leakage
- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
- Calcium Lead positive grid, maximizes conductivity and...
- Robust Envelope Separator with puncture-resistant back...
- Vent cap design that resists acid leakage
Last update on 2026-06-29 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 18-NA-180
Replacement Service Bulletin Number:
MFR Communication Date: 2024-01-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS
, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.