NHTSA ID Number: 10248958
Manufacturer Communication Number: 0815823
TSB/Document Date: 2024-01-16
Summary
Radio Over The Air Update to T25.48 Software Version Customers may experience one or more of the following: ? Unable to exit FamCam. ? Electric vehicle pages inoperable. ? Ambient Light Setting inoperable. ? Radio reset (Rear view camera functions normally). ? Voice Recognition (VR) inoperable. ? Scheduled cabin cooling inoperable. ? Unable to exit electric vehicle page. ? Audio sources inoperable. ? Wireless CarPlay® inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.17 to T25.48. NOTE: The National campaign for this FOTA update launched July 17, 2023.
Technical Service Bulletin (TSB)
Radio Over The Air Update to T25.48 Software Version
REFERENCE:
TSB: 08-158-23
REV. A
GROUP: 08 Electrical
Date:
November 29, 2023
VEHICLES
AFFECTED:
2022 (DT) Ram
1500 Pickup
2022 (DJ) RAM 2500 Pickup
2022 (D2) RAM 3500 Pickup
2022 (DD) RAM 3500 Cab Chassis
2022 (DF) RAM 3500 10K Lb. Cab Chassis
2022 (DP) RAM 4500/5500 Cab Chassis
This bulletin applies to vehicles equipped with one of the following
radios:
• Uconnect 5 NAV W 8.4” Display (Sales Codes UBL and UEL).
• Uconnect 5 NAV W 12.0” Display (Sales Codes UBQ and UEQ).
REVISION:
08-158-23
MARKET APPLICABILITY:
CUSTOMER
SYMPTOM:
Customers may experience one or more of the following:
• Unable to exit FamCam.
• Electric vehicle pages inoperable.
• Ambient Light Setting inoperable.
• Radio reset (Rear view camera functions normally).
• Voice Recognition (VR) inoperable.
• Scheduled cabin cooling inoperable.
• Unable to exit electric vehicle page.
• Audio sources inoperable.
• Wireless CarPlay® inoperable.
• Setting preferences not saved on correct profile.
• Audio loss.
CAUSE:
Various software issues due to the current software version of the radio.
NA
MEA
SA
IAP
EE
CH
This bulletin supersedes Technical Service Bulletin (TSB) 08-158-23, date of issue June 30, 2023,
which should be removed from your files. All revisions are highlighted with **asterisks** and include
an updated Discussion section.
REPAIR SUMMARY:
This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the
service technician an overview of the steps a customer will need to take to complete the update. The radio
software will be updated from S26.17 to T25.48.
NOTE: The National campaign for this FOTA update launched July 17, 2023.
DISCUSSION:
**The FOTA Campaign has been put on hold until further notice.**
POLICY:
Information Only
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
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TSB/Document ID: 0815823
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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