Technical Service Bulletin (TSB)
Radio Over The Air S26.17 and
T25.48 Updating to T25.50 Software Version
REFERENCE:

TSB: 08-194-23 REV. A
GROUP: 08 - Electrical

VEHICLES
AFFECTED:

2022 - 2023 (RU) Chrysler Pacifica
This bulletin applies to vehicles equipped with:
• Uconnect 5 NAV W 10.19” Display (Sales Codes UBN, UEN) **and a
Global Telematics Box Module (Sales Code RDG).**
• Uconnect 5 W 10.19” Display (Sales Codes UBG, UEG) **and a
Global Telematics Box Module (Sales Code RDG).**

CUSTOMER
SYMPTOM:

Date:

November 22, 2023

REVISION: 08-194-23

MARKET APPLICABILITY:
NA

MEA

SA

IAP

EE

CH

Customers may experience one or more of the following:
• Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set.
• Radio reset (Rearview camera functions normally).
• Voice Recognition (VR) inoperable.
• Wireless CarPlay® inoperable.
• Audio sources inoperable.
• Display switches to Nav on VR prompt.
• Vehicle Positioning (Lat/Long) inoperable.
• Surround View Camera inoperable (Rearview camera functions normally).
• Unable to exit FamCam.
• Audio Repetition inoperable.
• Electric vehicle pages inoperable.
• Translated text is incorrect.
• Profile avatar changes in Valet Mode.
• Display does not return to idle mode after call.
• Dynamic rear view camera guidelines inoperable (Rearview camera functions normally).
• FOTA popup won’t dismiss.
• Ambient Lights Setting inoperable.
• Call Status on after all ended Favorites available in valet mode.
• SXM® Favorites inoperable.
• Tutorial App inoperable.
• Audio Repetition stops during incoming calls.
• Unable to connect second device.
• Unable to exit Seat Comfort popup.
• Call does not end on the Instrument Panel Cluster (IPC).
• Seat Comfort graphic incorrect.
• Headphone button for front passenger display inoperable.
• Schedule update inoperable.
• USB media source inoperable on front passenger display.
• SXM® inoperable.
• Wireless Android Auto inoperable.
• Media sources duplicated.
• Audio unmuted at door close.
• Radio freeze (Rearview camera functions normally).
• Radio input lagging.

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CAUSE:

Navigation active with no active route.
Scheduled cabin cooling inoperable.
Incorrect phone repetition displayed.
Navigation routing inoperable.
Unable to exit electric vehicle Pages.
Comfort softkeys incorrect.
Comfort graphic overlap.
Unable to change audio sources.
Audio sources unavailable after profile switch.
No incoming call popup on Uconnect phone.
FamCam image in black and white.
SOS call status banner remains after call ended.
Press and hold inoperable on comfort temperature slider.
Setting preferences will not return to default.
Display input lagging after CarPlay® is connected.
Changing to unselected audio source.
Setting preferences not saved on correct profile.
Translation error in Portuguese.
Memory seats not saved on correct profile.
Audio loss.
Incorrect keyboard in Japanese.
SXM® channel art incorrect.
Rear Seat Entertainment (RSE) audio overlap.
European Media Source (DAB) available on North America vehicles.
Black screen (Rearview camera functions normally).
Unable to delete profile.
Assist call inoperable.
Unable to navigate menu with ongoing SOS call.

Radio Software

This bulletin supersedes Technical Service Bulletin (TSB) 08-194-23, date of issue October 18, 2023,
which should be removed from your files. All revisions are highlighted with **asterisks** and include
an additional sales code and an updated Discussion section.
REPAIR SUMMARY:
This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the
service technician an overview of the steps a customer will need to take to complete the update. The radio
software will be updated from S26.17 or T25.48 to T25.50.
NOTE: The National campaign for this FOTA update launched August 18, 2023.
DISCUSSION:
**The FOTA Campaign has been put on hold until further notice.**
POLICY:
Information Only
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.