nN TO: Dealer Principal, Service Manager, NO: T-23-01
MOP: Service Advisor and Transportation DATE: November 15, 2023

Claims Administrator

SUBJECT: Dealer Cleaning Program -

2023 - 2024 RAM Trucks - DJ, D2, DF, DD,

DP, DS Models (Mexico RAM Built

Trucks Only) FOR: All U.S. Dealers

All U.S. Business Centers

PURPOSE:
To explain a new program for model years 2023 - 2024 RAM Trucks (Du, D2, DF, DD, DP, DS -
Mexico RAM built trucks only) arriving from Mexico that require additional exterior, interior, or
engine bay cleaning.
A Transportation Claim Request (TCR) is required for additional cleaning to address
extreme cases of dirty/dusty vehicles arriving from Mexico. If a vehicle(s) arrives with
damage, and requires additional cleaning, please ensure one (1) TCR is submitted for
damage and a separate TCR is submitted for vehicle cleaning. Combined TCR’s with both
damage and cleaning will be rejected for resubmittal. Please ensure you are submitting
two separate claims in Claims Entry in DealerCONNECT when submitting for payment.
This bulletin announces new Administrative Processing LOPs listed below for each specific
area requiring additional cleaning - Exterior, Interior, or Engine Bay.
The LOPs for cleaning that require TCR pre-authorization can be found in DealerCONNECT>
Service> Claim Administration> Labor Operations.

v Exterior Cleaning LOP: 23-00-07-01 (0.5 hrs.)

¥ Interior Cleaning LOP: 23-00-07-02 (0.5 hrs.)

v Engine Bay Cleaning LOP: 23-00-07-03 (0.5 hrs.)
This bulletin also explains the specific cleaning procedure if the engine bay area is dirty/dusty.
@ —ss— oe -w @ veep SF MN

| TIMING:
Effective November 15, 2023 - March 1, 2024
When submitting a Transportation Claim Request (TCR), please ensure the TCR includes:
MOPAR.
1. Photos of the VIN plate and specific area that requires additional cleaning (exterior,
interior, or engine bay)
2. Assigned delivery receipt from the carrier with damage/cleaning codes listed for each
specific area of the vehicle:
e Exterior: 62-29-6
e = Interior: 98-29-6
e Engine Bay: does not require a signed delivery receipt from the carrier.
For vehicle(s) received during after-hours delivery, please include a notification of
damage/cleaning email to the delivering carrier in lieu of the signed delivery receipt
within the TCR (not required for engine bay cleaning).
3. Arepair estimate including the specific LOPs identified in this bulletin.
Example Photos
Photos with a green check mark” YW” would qualify for additional cleaning. Photos with a
red“ X” would not qualify for additional cleaning.
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2S S B ae ‘ _~< re
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Exterior Interior Engine Bay
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s es se
Photos to support additional cleaning must show the VIN in the photo. The VIN can be written
on masking tape, or ona sticky note, and placed on the affected area(s).
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@ ey © ver FM

| Engine Bay— Cleaning Procedure
AT NO TIME SHOULD A POWER WASHER BE USED TO CLEAN THE ENGINE BAY
COMPARTMENT. Please use a damp cloth/towel to wipe clean dirt/dust to minimize
water intrusion into any engine or electrical components.

MOPAR.
Please ensure all affected dealership personnel are aware of this bulletin.
TRANSPORTATION QUALITY

FCA USLLC reserves the right to change any or all of the rules set forth in the Dealer Policy Manual and the Warranty Administration Manual by means of Warranty Bulletins and also by
making the amended manual available to you on DealerCONNECT.
@ Se ow @ ver FM -<-