S2308000153 Service Bulletin/Repair Instructions

Case Number: S2308000153
Release Date: November 2023
Symptom/Vehicle Issue: Power Windows Do Not Return Up After Opening Door or

Short Drop

Discussion: You may find that the power windows do not return up after closing either

the drivers or passenger door. The “Short Drop” functionality drops the window down

when opening the door to clear the window seal. Failure for the window to return to the

up position after closing the door could be caused by the door seal not allowing the

door to fully close, or loss of window calibration.
Diagnosis: Scan the vehicle for DTCs in the Door Control Modules.

1. If "B25B4-2A Pawl switch stuck" DTC is active, inspect the door latch operation,

and if damaged replace it.

2. If "B25B4-2A Pawl switch stuck" DTC is active, but the latch is not damaged,

using wiTECH check if the closing signal is received. If it is not being received,

check wiring and door seal state. The door seal can inhibit the door/latch from

fully closing.

3. If "B224F-54 Missing Calibration" DTC is active but no other DTC is active,

inspect the corresponding door seal. If damaged or not properly seated, replace

the seal and perform the Window calibration.

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no

solution is found

Stellantis US LLC
Version 4.5 06/08/2022
4. If B224F-54 Missing Calibration, B18BA-13 Window Control - Circuit Open and/or

B25B0-31 Window Position Sensor - No Signal DTCs are active. Inspect the

corresponding door seal. If damaged or not properly seated, replace the seal. For

B18BA-13 follow the DTC flow chart and inspect the window motor and control

circuit. For B25B0-31 follow the DTC flow chart inspecting the hall sensor signal

circuit. Finally perform window calibration.

Window Calibration:

1. Using the window switch, lower the door glass to the full-down position by

pushing down (depress) the window switch to its second detent and hold the

switch until the door glass is fully open. Continue to hold the window switch down

for two seconds after the door glass is fully open.

2. Raise the door glass to the full-up position by pulling up on the window switch

and hold the switch until the door glass is fully closed. Continue to hold the

window switch up for two seconds after the door glass is full closed.

3. Code should now be stored. Clear code and test window operations.

Note: If either the window motor or regulator was replaced perform a ECU

Reset of the DDM/PDM prior to performing the calibration.
Repair: Replace or repair wiring, components/modules, and seals and deemed

necessary following the diagnostics.
Verification: Open and close the drivers/passenger door. Verify the window performs

a “Short Drop” and returns up after closing the door.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no

solution is found

Stellantis US LLC
Version 4.5 06/08/2022

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