S2323000085 Service Bulletin/Repair Instructions

Case Number: S2323000085

Release Date: November 2023

Symptom/Vehicle Issue: Drone Noise From Bed Or Rear Of Truck While Driving At

Speeds Between 20 And 45 MPH

Customer Complaint/Technician Observation: Customer may complain of a low

frequency booming noise from the back of the vehicle driving at speeds of 20-45 mph.

The noise could also be compared to a drumming sound. Vehicle will have the MWK

multifunction tailgate option.

Discussion: A noise vibration harshness (NVH) plate will need to be fabricated to

reduce drone or noise from the vehicle. Obtain a piece of steel plate 6mm thick,

170mm x 150mm. Refer to Fig 1. Locate and drill the required holes based on the

measurements in Fig 1. All 3 holes are centered on the 150mm side of the plate. It may

be helpful to use a sharp scribe and a T-square to mark the center of the plate for the

hole centers.

Parts Required:

Locally sourced steel plate 6mm thick 150mm x 170mm.

Drill press or power drill.

Qty 2- 06511413aa M6x1x18.35 screws

3mm drill

5mm drill

6.6mm drill

M6x1 Tap

Tap handle

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library

entry if no solution is found.

Stellantis US LLC
Version 4.5 07/22/2022
Scribe or sharp pick

Center punch

Hammer

Zinc rich primer (such as RustOleum or equivalent)

Black enamel spray paint

3m single step primer 08682 black color or equivalent

Pliogrip 7779 Adhesive

1. Using measurements from figure 1 mark, center punch, and drill the 3 hole

centers. 3mm hole will be used to fish the plate into place. The 5mm holes

once drilled will need to be tapped to M6x1. Do not use the 6.6mm drill for

these 2 holes in the plate.

2. With all 3 holes drilled and tapped, prep the plate for corrosion coating.

Remove any oils or grease with a grease and wax remover. Then apply zinc

rich primer to the plate following application instructions. Once cured apply

black spray enamel following the material’s application instructions.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library

entry if no solution is found.

Stellantis US LLC
Version 4.5 07/22/2022
Fig 1

Fabricated Plate And Hole Locations.

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library

entry if no solution is found.

Stellantis US LLC
Version 4.5 07/22/2022
3. Using a tape measure, locate the front bed bulkhead center inset rib. See Fig

2.

4. Measure up from the floor of the bed 175mm and place a paint mark or a

scribe mark. Next, measure from the first hole upwards 90mm and mark a

second hole. Center punch both hole locations and drill holes using a 6.6mm

drill. NOTE- be very careful to not drill the truck cab when the drill passes

completely through the bed bulkhead steel.

5. Use single step primer such as 3M 08682 (or equivalent) to corrosion protect

the holes drilled in the bed. Follow product applications and cure times.
Fig 2.

Front Bed Bulkhead Hole Locations To Be Drilled With 6.6mm Drill.

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library

entry if no solution is found.

Stellantis US LLC
Version 4.5 07/22/2022
6. Apply Pilogrip 7779 to the fabricated plate. Follow the pattern in Fig 3. The

bead applied should be between 3-5mm diameter on the plate. Total width of

both beads on the plate should not exceed 43mm wide (to cover the bulkhead

rib width).
Fig 3.

Pilogrip 7779 adhesive applied to the plate in the 3-5mm bead pattern shown.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library

entry if no solution is found.

Stellantis US LLC
Version 4.5 07/22/2022
7. Using a wire inserted into the 3mm hole and looped around the fabricated

painted plate, carefully fish the plate into position between the bed front

bulkhead and the cab. Start the threads of the 2 M6x1x18.35 screws

(MOPAR 06511413AA) from the inside of the bed to hold the plate in place.

Try to not disturb the adhesive bead until it is in position. Torque the bolts to

10Nm. Remove the fish wire from the plate.

8. Once the adhesive is cured, test drive to confirm the NVH noise is corrected.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online

does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear

to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the

appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library

entry if no solution is found.

Stellantis US LLC
Version 4.5 07/22/2022

SaleBestseller No. 1

TOPDON Bidirectional Scan Tool, 2026 New ArtiDiag900 Lite Automotive Diagnostic Tool for Full System, Scanner for Car with Active Test, 8 Reset, Wireless OBD2 Scanner Diagnostic Tool for All Vehicles

[2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
[TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
[Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
[DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast.
[OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.

SaleBestseller No. 2

TOPDON ONE Bidirectional Scan Tool, 10.1" OBD2 Scanner with J2534 Pass-Thru and ECU Coding, Over 50 Resets, Topology Mapping Car Diagnostic Tool for All Vehicles

Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
Topfix AI Assistant: Covers 5 million plus fault codes and delivers instant causes, symptoms, and repair guidance with professional wiring diagrams for each code.Slashes diagnostic time, boosts first-time fix accuracy, and increases shop revenue
50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary.

SaleBestseller No. 3

TOPDON TopScan Lite OBD2 Scanner Bluetooth, Bi-Directional Scanner Wireless All System Diagnostic Tool for iOS & Android, 8+ Hot Reset, Repair Guides, Check Engine Car Code Reader, Performance Test

Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.

This product presentation was made with AAWP plugin.

Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

Buffer Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads Bluesky Copy Mastodon Nextdoor