NHTSA ID Number: 10248867
Manufacturer Communication Number: S2308000139
TSB/Document Date: 2024-01-16
Summary
Code Error Message on The Radio, Uconnect Box Error or ?Please Reset Message? Appears on the Radio Display
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TSB/Document ID: S2308000139
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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Case Number: S2308000139
Release Date: November 2023
Symptom/Vehicle Issue: Code Error Message on The Radio, Uconnect Box Error or “Please
Reset Message” Appears on the Radio Display
Customer Complaint/Technician Observation: The owner complains that the radio at
times displays one of the above messages. The technician may or may not be able to duplicate the
concern.
Discussion: Verify all connections are secure at the radio and the Telematics Box Module (TBM),
use the push-pull-push method to ensure no loose connections. If all connectors are aligned and
secure, wiggle test the harness at the highlighted areas shown in the below wiring diagram. See
Service Library (SL) for current locations. Inspect the harness routing as needed for any signs of
pinching at a bracket or support area and isolate the harness as needed Fig 1, 2, 3.
Fig 1
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/21/2022
Inspect, secure (push-pull-push) and align connections.
Fig 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/21/2022
Fig 3
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/21/2022
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