19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

© 2023 Toyota Motor Sales, USA

SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Frequently Asked Questions
Original Publication Date: December 21, 2023
Q1:
A1:

What is the reason for the program?
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022
due to a global semiconductor shortage impacting certain microchips. The affected vehicles were
delivered with one (1) Smart Key and a second mechanical key.

*The Smart Key shown above is an example and may be a different design depending on the model of
vehicle.
Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key
FREE OF CHARGE. Toyota has sufficient parts to begin a phased implementation of the remedy.

Q2a:

How can I determine if a vehicle is eligible for the Second Key Delivery Program?

A2a:

Vehicles involved in the Second Key Delivery Program will appear during a TIS/SLP VIN lookup
if they are involved in a phase for which the remedy is available. You can use the chart at the
end of this FAQ to determine which phase a vehicle is involved in and for which phases the
remedy is available.

FAQ Page 1 of 4
© 2023 Toyota Motor Sales, USA

Q3:
A3:

Which and how many vehicles are covered by this program?
There are approximately 536,000 vehicles covered by this Second Key Delivery Program.
Model / Years

Production Period

2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 Camry
2022 2023 RAV4 / RAV HV
2022 – 2023 Highlander /
Highlander HV
2023 - 2024 RAV4 Prime
2023 - 2024 bZ4X
2023 - 2024 Venza HV
2023 - 2024 Prius
2023 – 2024 Prius Prime
2022 – 2024 Tundra / Tundra HV
2023 - 2024 Sequoia
2023 - 2024 Crown
2023 – 2024 Sienna HV
2024 Grand Highlander

Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023

Approximate Total
Vehicles
810
12,860
4,320
2,370
16,940
340
30,250
51,150
48,600

Early November 2022 – Late October 2023
Early November 2022 – Late October 2023
Late October 2022 – Late October 2023
Late December 2022 – Late October 2023
Mid-March 2023 – Late October 2023
Mid-October 2022 – Late October 2023
Mid-October 2022 – Late October 2023
Mid-January 2023 – Late October 2023
Mid-October 2022 – Late October 2023
Late June 2023 – Late July 2023

24,800
10,400
30,900
27,000
6,000
122,500
20,200
22,900
70,500
6,050

Q4:
A4:

Q3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this program in the U.S.?

A3a:

Yes, there are certain 2022-2024 Lexus GX, IS, LC, LS, LX, NX, RC-F, RX, UX, RZ and ES vehicles
covered under this program.

How long will pairing the key take?
It will take 45 minutes to pair the key to the vehicle. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

Q5:

Do customers need to bring anything with them to their appointment to receive their second Smart
Key?

A5:

Yes. Customers will need to bring the vehicle and original Smart Key equipped with their vehicle to
their appointment. The original key will be used to program the new Smart Key to the vehicle.

Q6:
A6:

Why does this only apply to certain vehicle models?

Q7:
A7:

Some vehicles have a different Smart Key that is not being impacted at this time.

Which models are currently being produced with only one (1) Smart Key?
Rav4 Prime, bZ4X, Venza, Prius, Prius Prime, Crown, Sienna, Tundra, Sequoia and Grand Highlander.
FAQ Page 2 of 4
© 2023 Toyota Motor Sales, USA

Q8:
A8:

Q9:
A9:

Q10:
A10:

Q11:
A11:

What is the difference between a Type #2 (15CY) and Type #3/#4 (19CY) Smart Key?
The Type #2 (15CY) and Type #3/Type #4 (19CY) Smart Keys have a different design and use different
semiconductors. The models that use these different types of Smart Keys are explained in the chart
below. Due to differences in the supply of the semiconductors used, the timeline for each type is
different.

How long will the shortage last?
We continue to work diligently to minimize the impact to our customers. At this time, we estimate that
all models will return to production with two (2) Smart Keys in April 2024.

How will Toyota notify customers when their second Smart Key is available?
We plan to notify affected customers by first class mail when second keys are available and ask
customers to return to a Toyota dealer with their vehicle and original Smart Key so dealers can program
a new second key and provide it to the customer. The mailing will also occur in phases, and the timing
will be approximately one week after the announcement of each phase.

Is the second Smart Key delivery part of Toyota’s New Vehicle Limited Warranty?
No. The second key delivery is not considered part of Toyota’s New Vehicle Limited Warranty. This is
simply the delivery of the second Smart Key included in the purchase of the vehicle, but which was
unavailable at the time of the vehicle delivery due to the ongoing chip shortage situation.

Q12:

A customer recently had a new Smart Key registered to their vehicle and now there is a message on
the Multi-Information Display (MID) about a new key being registered. Is this normal?

A12:

Yes. Depending on the model, a message may display for up to 10 days and is intended to provide the
owner a notice that a new key has been registered. This message is displayed to inform the owner that
a new key has been registered and help prevent the vehicle from being stolen if the registration was
unauthorized. Refer to the Repair Manual or Owner’s Manual for more information.

Q13:

What if a customer has lost their original key or has an urgent need for a second key, but is not yet
eligible for the program because they are involved in a later phase?

A13:

If a customer has lost their only Smart Key or has an urgent need for a second key, please provide them
with a second key as a goodwill gesture if they are involved in a later phase. For other extenuating
circumstances, please have the customer contact the Toyota Brand Engagement Center for further
assistance.

Q14:
A14:

How does Toyota obtain my mailing information?

Q15:
A15:

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.
FAQ Page 3 of 4
© 2023 Toyota Motor Sales, USA

The table below describes the phases currently planned for the
Second Key Delivery Program and the estimated timing of
announcement. This table will be updated over time as more
details become available.

Dealers can identify which models were produced with one (1)
Smart Key and which phase a vehicle belongs to using the chart
below.
Example: Customer has a 4Runner produced in December 2022.
Confirm the production date of the vehicle against the Start and
End Production Dates in the table below to confirm if the vehicle
was produced with one (1) Smart Key. If so, check the color of the
box corresponding to the model and production month in the
table below, and compare to the Phase summary table to the
left. The box for 4Runner produced in December has a dark
green color which means it is part of Phase 1, which is currently
estimated to be announced in June 2023.

FAQ Page 4 of 4
© 2023 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Second Key Delivery Program. At this time, parts are not available and the second key has NOT been
provided. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the second key delivered
at NO CHARGE when the part is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN

Program Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the key becomes available. This
information will only be used for program communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2022 Toyota Motor Sales, USA

•• PROTECTED 関係者外秘

TOYOTA

Multiple Models and Model Years
23TJ01
Second Key Delivery Program
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As a result of a global semiconductor
shortage, your vehicle was delivered with only one (1) Smart Key, instead of two. As supply of Smart Keys improves, Toyota is
announcing a Second Key Delivery Program, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the reason for the program?
The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global
semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second
mechanical key.
What will Toyota do?
Any authorized Toyota dealer will duplicate and provide the owner with one (1) additional Smart Key FREE OF CHARGE.
What should you do?
To minimize inconvenience, please contact your authorized Toyota dealer to make an appointment to have the additional
Smart Key transmitter duplicated and provided to you. This will require your dealer to order a new key for your vehicle
in advance of your appointment. We recommend you contact your dealer to schedule an appointment in advance to
confirm parts availability and minimize your inconvenience. The registration of the new key will take approximately 45
minutes. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle available for a
longer period of time.
What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this program and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.