NHTSA ID Number: 10248808
Manufacturer Communication Number: TJ36776.1.4
TSB/Document Date: 2024-01-16
Summary
Software.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
B4/B5 Vehicles - Vehicle does not start after OTA
TJ 36776.1.4
Issuer (Dept.)
Issue Date
Status Date
Technical Service
11/7/23
11/8/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3018
Function Description
Page
Software
Page 1 of 6
Attachment
File Name
File Size
Engine Control Module Fuse Locations 1.pdf
0.3182 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If the customer/retailer experiences a no-start condition on a B4/B5 vehicle immediately following
Over-the-Air (OTA) software, please follow the advice under “Service”.
CSC Customer Symptom Codes
Code
Description
71
Starting/Vehicle start-up is not possible
7B
Starting/Engine does not start/Engine does not turn/No clicking sound at start attempt
BE
Starting/Engine does not start/Engine does not turn/Unsure when/at all times
BJ
Starting/Engine does not start/Unsure when/at all times
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
L1
BL1KERS
2022-2023
-
202122-202241
227
L1
BL1KERS
2023-2023
-
202222-202241
246
L1
BL1KERS
2022-2023
-
202222-202241
256
L1
BL1KERS
2023-2023
-
202222-202241
536
K9
BK9KERS
2023-2023
-
202222-202241
536
L1
BL1KERS
2023-2023
-
202222-202241
SERVICE:
*For US/CA B4/B5 vehicles produced within structure week 202122 - 202241, which experience
a no-start condition immediately after performing Over-the-Air (OTA) software, please submit a
Support Needed vehicle report for guidance on repair.
Technical Journal 36776.1.4
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the vehicle matches the criteria outlined in this TJ. Please title
the report “Vehicle does not start after OTA”. Use concern area “Vehicle Report” and sub concern
area “Support Needed”, use function group 3018.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 2 of 6
2023-11-08
XC40 B4 - Fuse EF26
YYYY.MM.DD
Presentation title, Full name, Security Class: Proprietary
1
XC60 B5 - Fuse EF08
YYYY.MM.DD
Presentation title, Full name, Security Class: Proprietary
2
S/V60 B5 - Fuse EF08
YYYY.MM.DD
Presentation title, Full name, Security Class: Proprietary
3
XC90 B5 - Fuse EF08
YYYY.MM.DD
Presentation title, Full name, Security Class: Proprietary
4
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TSB/Document ID: TJ36776.1.4
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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