Volvo Car USA LLC

Quality Bulletin

Bulletin Title

Group

NO

Complimentary Upgrade - C00011/TJ 36139/OTA 2.12 3018

C00011

Issuer (Dept.)

Car Market

Issue Date

Status Date

Product, Safety and
Compliance

United States and Canada

7/21/23

11/06/23

Revisions

Page

Page 1 of 3

BULLETIN REFERENCE
A. COMPLIMENTARY UPGRADE C00011 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES if applicable
D. PARTS INFORMATION/PARTS RETURN if applicable
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
A.

COMPLIMENTARY UPGRADE C00011 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided
to launch Complimentary Upgrade – C00011 on certain Android-based Infotainment system
(iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads.
Complimentary Upgrade C00011 addresses vehicles that are no longer able to receive OTA
updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In
order to explain the features and benefits we recommend noting the software level before the
download is completed. This will aid in explaining to the customer what improvements have
been added since their last software download.
To remedy concerned cars, please follow the instructions outlined in TJ 36139.
Complimentary Upgrade C00011 includes some of following updates from software version
2.5 and later that will provide our customers with the best possible connected experience.
They can also be found here:
https://www.volvocars.com/lb/support/software-release-notes
Software version 2.5
• Apple CarPlay bug fixes and stability improvements
• Google Assistant support for SiriusXM added for subscribers to the service in North
America
• Front Seat heating is activated automatically when starting parking climate.
• FM/DAB radio bug fixes and functional improvements. The last selected radio station will
start when the vehicle is started again.
Software version 2.6
• Improved Adaptive Cruise Control (ACC) performance at low speeds.

Quality Bulletin C00011
Software version 2.7
• Improved stability of the infotainment system
• Correction to occasionally missing search field in Google Maps
• Minor improvements in Road Sign Information Accuracy
Software version 2.8
• Drivetime optimization adjustments
Software version 2.9
• You can now switch between Pilot Assist and Adaptive Cruise Control with the left steering
wheel buttons.
• Apple Maps is now available in the driver display.
• “Play/Pause” and “Next/Previous” buttons are available on the Apple CarPlay tile.
• “Now Playing” information is available on the Apple CarPlay tile.
• Phone Call information is available on the Apple CarPlay tile, driver display and Head-up
Display (HUD)
Software version 2.10
• The map in the instrument panel is now stabilized in the center.
• Improvements to prevent loss of heating function for PHEVs with high-voltage coolant
heater.
Software version 2.11
• Schedule the installation of future Over-The-Air (OTA) updates
• Introduction of the YouTube App
• The towbar folding function has been improved to be more responsive.
Software version 2.12
• There have been minor drivetrain adjustments that do not affect performance, certification,
homologation, environmental protections, or emissions.
PLEASE NOTE: The claim type for the Complimentary Upgrade will change with every OTA release,
i.e., “C000XX”.
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS COMPLIMENTARY UPGRADE.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Complimentary Upgrade
C00011” will appear for eligible vehicles, F4=History from the main Inquiry menu must be
selected to confirm Complimentary Upgrade C00011 has not been completed. Eligibility
can also be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to [email protected].

Page 2 of 3

2023-11-06

Quality Bulletin C00011
C.

PORT VEHICLES
Vehicles marked for Complimentary Upgrade C00011 will not be done at the port. It is the
retailer’s responsibility to perform on eligible vehicles. Pre-Delivery Software (PDS) will satisfy
the requirements under Complimentary Upgrade C00011.

D.

PARTS / PARTS RETURN
No parts are required to be returned for this Complimentary Upgrade.

E.

OWNER NOTIFICATION
No owner notification for C00011.

F.

VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
Vehicles marked for Complimentary Upgrade C00011 that have not been retail delivered should
install Pre-Delivery Software (PDS). The PDS software will satisfy the requirements of C00011.
Used Vehicles in Retailer Inventory
Please check Vehicle Inquiry, TIE, or VIDA for vehicle eligibility.

G.

RETAILER RESPONSIBILITY
All vehicles qualifying for this Complimentary Upgrade must be repaired prior to a customer
taking possession of the vehicle at new car delivery and or at any service appointment.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0.

I.

REIMBURSEMENT PROCEDURES & RETIALER ALLOWNACE
Complimentary Upgrade C00011 claims should be submitted using the LONG FORM
application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:

C00011
97
52
36004-2
31676056 (XC40/C40) 31472405 (S90L) 31654144 (S/V/90/CC)
31483292 (XC60/XC90) 31493704 (S/V/60/CC

Operation Number

Repair Description

36004-2

Software Control Module downloading

Qty

Labor Time

1

0.5

*Labor times provided are current at the time of release and are subject to change: Claims will be
paid at the time in effect on the repair date.
*Volvo will be manually marking C00011 completed when PDS and 2.0 software has been installed
on an eligible vehicle and the vehicle is reported retail delivered.

2023-11-06

Page 3 of 3