Bulletin No.: 14445A
Date: January 2016

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Unintended Ignition Key Rotation

MODELS:

2011-2013 Chevrolet Caprice PPV
2008-2009 Pontiac G8

A footnote has been added to the part information section regarding part number 92281664. The
letter “H” must proceed the five digit key code when ordering this part. Please discard all copies
of bulletin 14445.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery September 4, 2014. Once the
service procedure contained in this bulletin has been performed on the vehicle, the vehicle is
released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in all 20112013 model year (MY) Chevrolet Caprice PPV and 2008-2009 MY Pontiac G8 vehicles. There
is a risk, under certain conditions, that a driver may bump the ignition key with their knee and
unintentionally move the key away from the “run” position. If this occurs, engine power, and
power braking will be affected and power steering may be affected, increasing the risk of a crash.
The timing of the key movement out of the “run” position, relative to the activation of the sensing
algorithm of the crash event, may result in the airbags not deploying, increasing the potential for
occupant injury in certain kinds of crashes.
CORRECTION
Dealers will separate the Remote Keyless Entry (RKE) Transmitter from the key blade and
housing assembly. Dealers will then discard the original key blade and housing assembly,
ensuring that it is not retained by the customer. Dealers will then cut and fit the revised key
blade and housing assembly, in which the blade has been indexed by 90 degrees, to the original
RKE transmitter assembly.
Copyright 2016 General Motors. All Rights Reserved.

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January 2016

Bulletin No.: 14445A

Until the recall has been performed, it is very important that drivers adjust their seat and
steering column to allow clearance between their knee and the ignition key.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order. A quantity
limiter may be in effect.
Note: Most customers will only have two ignition keys that require this repair; however, some
customers may present additional keys (more than two keys) for modification. This includes
police patrol vehicles which may require the modification of up to eight ignition keys per vehicle.
Please be aware of this possibility when ordering replacement keys.
These are key blanks and will need to be cut to the appropriate key code locally.
Part Number
92281663
92281665

Description
Common Master Key for G8 and Caprice PPV w/AX2
Fleet Key (Police) w/RPO 6E3 or 6E4

Quantity/Vehicle
As Needed
As Needed

If a precut key is needed, refer to the part numbers listed below and include the key code in the
note section when ordering.
Part Number
92281664*
92281666
92281667


Description
Common Master Key for G8 and Caprice PPV w/AX2
Fleet Key (Police) w/RPO 6E3
Fleet Key (Police) w/RPO 6E4

Quantity/Vehicle
As Needed
As Needed
As Needed

When ordering, the letter “H” must proceed the five digit key code in the order note field to
ensure that the key is cut correctly. The Electronic Parts Catalogue entry for this part has
been updated to reflect this order requirement.

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January 2016

Bulletin No.: 14445A

SERVICE PROCEDURE
Note: If a customer presents additional keys for modification (more than two keys), perform this
repair on each key and route the warranty transaction for wholesale authorization.

4036253

1. Identify the original customer keys (the original keys may be flip blade type or fixed blade
type). Both the flip and fixed type will need to be replaced with the NEW design FIXED
blade type.

4036254

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January 2016

Bulletin No.: 14445A

4036261

2. Separate the Remote Keyless Entry (RKE) transmitter from the key blade housing using a
screw driver in the position shown.

4036264

(1) Flip Style Key Blade (2) Fixed Style Key Blade. Discard the original key blade and
housing.
3. DISCARD the ORIGINAL key blade and housing (it is very important that the original key
blade is not given back to the customer).

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January 2016

Bulletin No.: 14445A

4036257

(1) Old Key (2) New Key
4. Identify the replacement key blade and housing assembly (2), noting that the key blade has
been indexed by 90 degrees and now aligns parallel to the housing assembly.
5. CUT the new key blade assembly to match the original key cut profile.

4036270

6. Assemble the NEW key blade and housing to the existing Remote Keyless Entry (RKE)
assembly.
7. Using the old key, enter the key learn mode as outlined in SI to learn the new keys. Once
this is completed, dispose of the old keys. Keys should not be given back to the customer.
Note: For Caprice PPV with RPO AX2 and AMF, the memory in the BCM may not allow for
quick key learning (memory is full), use SI Document ID: 2666976 to delete the previous keys
and allow learning of the new keys.

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January 2016

Bulletin No.: 14445A

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100902

9101189

9101131

Description
Modify Ignition Key Assembly (Two Ignition Keys)
Includes Cutting Key Blanks
Add 0.3 for Each Additional Ignition Key Modified *
Includes Cutting Key Blanks
Add 0.5 for BCM Programming for Caprice PPV Equipped
with RPO AX2 and AMF
Modify Ignition Key Assemblies (Two Ignition Keys)
Precut Keys – No Cutting Required
Add 0.1 for Each Additional Ignition Key Modified *
Precut Keys – No Cutting Required
Add 0.5 for BCM Programming for Caprice PPV Equipped
with RPO AX2 and AMF
Floor Plan Reimbursement

Labor
Time
0.5

Net
Item
N/A

0.3

N/A

N/A

**

*

Most customers will only have two ignition keys that require this repair; however, some
customers may present additional keys (more than two keys) for modification. This includes
police patrol vehicles which may require the modification of up to eight ignition keys per
vehicle. If a customer presents additional keys for modification, perform this repair on each
key and route the warranty transaction for wholesale authorization.

**

The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (September 4, 2014) to the date the
repair is completed and the vehicle is ready for sale (not to exceed 128 days):
Vehicle

U.S.
Reimbursement Amount

Canada
Reimbursement Amount

2013 Caprice PPV

$4.55

$4.90

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January 2016

Bulletin No.: 14445A

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY – For U.S. States, Territories and Possessions
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the U.S.
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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January 2016

Bulletin No.: 14445A

IMPORTANT SAFETY RECALL
January 2015
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in all
2011-2013 model year Chevrolet Caprice PPV and 2008-2009 model year Pontiac G8
vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience.
However, we are concerned about your safety and continued satisfaction with our products.





IMPORTANT
This notice applies to your 2011-2013 model year Chevrolet
Caprice PPV or 2008-2009 model year Pontiac G8 vehicle.
Your vehicle is involved in GM safety recall 14445.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

There is a risk, under certain conditions, that a driver may bump the
ignition key with their knee and unintentionally move the key away
from the “run” position. If this occurs, engine power, and power
braking will be affected and power steering may be affected,
increasing the risk of a crash. The timing of the key movement out
of the “run” position, relative to the activation of the sensing
algorithm of the crash event, may result in the airbags not deploying,
increasing the potential for occupant injury in certain kinds of
crashes.

What will we
do?

Your GM dealer will separate the Remote Keyless Entry (RKE)
Transmitter from the key blade and housing assembly. The original
key blade and housing assembly will be discarded. The dealer will
then cut and fit a revised key blade and housing assembly, in which
the blade has been indexed by 90 degrees, to the original RKE
transmitter assembly. This service will be performed for you at no
charge. Because of service scheduling requirements, it is likely that
your dealer will need your vehicle longer than the actual service
correction time of approximately 30 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.

Page 9

January 2016
Division

Number

Chevrolet
Pontiac
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 14445A
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V540.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jeffrey M. Boyer
Vice President
Global Vehicle Safety

GM Recall Number: 14445