Bulletin No.: 14423C
Date: January 2016

Service Bulletin
SPECIAL COVERAGE
SUBJECT:

Special Coverage Adjustment – Fuel Tank Inlet Check Valve Fracture

MODELS:

2004 Buick Rainier
2003-2004 Chevrolet SSR
2002-2004 Chevrolet TrailBlazer, TrailBlazer EXT
2002-2004 GMC Envoy, Envoy XL
2004 GMC Envoy XUV
2002-2004 Oldsmobile Bravada

The second note in the service procedure has been revised. Please discard all copies of
bulletin 14423B.
CONDITION
Some 2004 model year Buick Rainier, 2003-2004 model year Chevrolet SSR, 2002-2004 model
year Chevrolet TrailBlazer, Chevrolet TrailBlazer EXT, GMC Envoy, GMC Envoy XL, and
Oldsmobile Bravada, and 2004 model year GMC Envoy XUV vehicles contain a fuel tank inlet check
valve (ICV) that could fracture. The ICV is located above the full fuel level. A fractured ICV could
allow fuel vapors to pass through and droplets of fuel to accumulate on the side of the fuel tank as
it passes over the fracture during refueling. If the ICV fractures, the vehicle’s Service Engine Soon
(SES) light may illuminate, and the owner may notice a fuel odor and/or a few drops of fuel on the
ground when refueling the vehicle.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 15 years or 150,000
miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
Dealers are to replace the fuel tank. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
November 2, 2015, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to November 2, 2015,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties
section in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.

Copyright 2016 General Motors. All Rights Reserved.

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January 2016

Bulletin No.: 14423C

PART INFORMATION
Note: It is estimated that less than 1% of involved vehicles will require Fuel Tank Part Numbers
15034832, 15077622 and 15229311 after inspection. Dealers are encouraged not to order recall
parts for use as shelf stock. Parts should only be ordered when inspection determines that it
is necessary to replace the Fuel Tank. A sample of replaced parts may be returned to WPC
for review.
For U.S. and Canada: Parts required to complete this recall are to be obtained from General
Motors Customer Care and Aftersales (GMCCA). Fuel Tanks are currently in limited supply.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
15077622
15229311
15231628
15229310
15034832
11516975
11610236

Description
Tank, Fuel (18.7 gal.)
Tank, Fuel (21 gal. w/filter bracket)
Tank, Fuel (21 gal. w/out filter bracket)
Tank, Fuel (Ext Wheelbase/SSR)
Seal, Fuel Sender
Screw ASM – Metric Hex HD Mach & Conical
Clamp ASM, F/TNK Fil Hose

Quantity/Vehicle
1
1
1
1
1
2
1

SERVICE PROCEDURE

4358761

(1) Fuel Tank (2) Inlet Check Valve (3) Weld Zone
Note: Refer to the photograph to view the location of the weld zone, which is between the ICV
and fuel tank. Vapor and/or fuel leaks may occur if the weld zone between the ICV and fuel tank
is fractured. A fractured ICV could allow fuel vapors to pass through and droplets of fuel to
accumulate on the side of the fuel tank as it passes over the fracture during refueling. If the ICV
fractures, the vehicle’s Service Engine Soon (SES) light may illuminate, and the owner may notice
a fuel odor and/or a few drops of fuel on the ground when refueling the vehicle.
1. Inspect the fuel tank for a leak at the fuel tank inlet check valve (ICV). Refer to Fuel Tank Leak
Test in the Diagnostic Information and Procedures section of SI.

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January 2016

Bulletin No.: 14423C

 If the fuel tank does NOT require replacement, no further action is required. Inform the
customer that any additional diagnosis and repairs are not covered under this special
coverage.
Note: This field action bulletin provides coverage for fuel tanks with fractured inlet check valves
ONLY. Other fuel tank or fuel system leaks are NOT covered and should be addressed as customer
pay. Since replacement fuel tanks are limited in supply, do NOT remove the fuel tank until a
replacement fuel tank is available. If this condition is present, the leaks stemming from the condition
should be minor and extremely small, and should not expose fuel to any ignition source. However,
dealers should use their discretion; if parts are not available to immediately remedy this condition,
the dealer should address the issue appropriately with the customer after conducting an inspection
of the vehicle’s fuel system.
 If a fuel leak is present at the fuel tank ICV, replace the fuel tank. Refer to Fuel Tank
Replacement in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by November 30, 2016, unless otherwise specified
by state law. If this is not convenient for the customer, the customer may mail the completed
Customer Reimbursement Request Form and all required documents to the GM Customer
Assistance Center. Repairs must have occurred within the 15 years of the date the vehicle was
originally placed in service, or 150,000 miles, whichever occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should
be considered for reimbursement. Any questions or concerns should be reviewed with your
GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the customer
or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of
receipt. If a reimbursement request is approved, the dealer should immediately issue a check to
the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.

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January 2016

Bulletin No.: 14423C

CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by November 30, 2016. Repairs must
have occurred within the 15 years of the date the vehicle was originally placed in service, or 240,000
kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity performing
the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9900144
9900145
9900146
9900147

Description
Inspect Fuel Tank – No ICV Fracture Found
Inspect and Replace Fuel Tank
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
0.1-0.3
2.3
0.2
0.1

Net
Item
N/A
N/A
*
N/A

*The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properl y trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on
whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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January 2016

Bulletin No.: 14423C
November 2015

This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2004 model year Buick Rainier, 2003-2004 model year Chevrolet SSR, 20022004 model year Chevrolet TrailBlazer, Chevrolet TrailBlazer EXT, GMC Envoy, GMC Envoy XL,
or Oldsmobile Bravada, or 2004 model year GMC Envoy XUV, your satisfaction with our product
is very important to us.
This letter is intended to make you aware that some 2004 model year Buick Rainier, 2003-2004
model year Chevrolet SSR, 2002-2004 model year Chevrolet TrailBlazer, Chevrolet TrailBlazer
EXT, GMC Envoy, GMC Envoy XL, and Oldsmobile Bravada, and 2004 model year GMC Envoy
XUV vehicles may contain a fuel tank inlet check valve (ICV) that could fracture. The ICV is
located above the full fuel level. A fractured ICV could allow fuel vapors to pass through and
droplets of fuel to accumulate on the side of the fuel tank as it passes over the fracture during
refueling. If the ICV fractures, the vehicle’s Service Engine Soon (SES) light may illuminate, and
you may notice a fuel odor and/or a few drops of fuel on the ground when refueling the vehicle.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that
your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the
condition described above. If this condition occurs on your 2004 model year Buick Rainier, 20032004 model year Chevrolet SSR, 2002-2004 model year Chevrolet TrailBlazer, Chevrolet
TrailBlazer EXT, GMC Envoy, GMC Envoy XL, or Oldsmobile Bravada, or 2004 model year GMC
Envoy XUV within 15 years of the date your vehicle was originally placed in service or 150,000
miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge.
Diagnosis or repair for conditions other than the condition described above is not covered under
this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs
and adjustments qualifying under this special coverage must be performed by a General Motors
dealer. You may want to contact your GM dealer to find out how long they will need to have your
vehicle so that you may schedule the appointment at a time that is convenient for you. This will
also allow your dealer to order parts if they are not already in stock. Keep this letter with your
other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by November 30, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.

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January 2016
Division

Number

Buick
Chevrolet
GMC
Oldsmobile
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
1-800-462-8782
1-800-442-6537
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 14423C
Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438
1-800-833-6537

We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience
Enclosure
14423