Bulletin No.: 14338
Date: September 2014

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Illuminated Door Handles

MODELS:

2015 Cadillac Escalade, Escalade ESV
Equipped with 1SC Package

CONDITION
Certain 2015 model year Cadillac Escalade and Escalade ESV vehicles, equipped with 1SC
package, were built with door handles that do not illuminate.
CORRECTION
Dealers are to install illuminated door handles on all four doors.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report
available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14338

PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
13589939
13589942

Description
INSERT, FRONT SIDE DOOR OUTSIDE HANDLE
INSERT, REAR SIDE DOOR OUTSIDE HANDLE

Quantity/Vehicle
2
2

SERVICE PROCEDURE
Use the following steps to remove all 4 outside door handles and install illuminated door handle
inserts.
1. Remove the two front door outside handles. Refer to Front Side Door Outside Handle
Replacement (with ATH) in SI.

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NOTE: The left front door may have an anti-tamper bracket around the lock. This is indicated by
two screws in the door frame area. Remove these screws along with one internal fastener and
reposition the bracket to allow access to the door lock cylinder screw.
2. Remove the two rear door outside handles. Refer to Rear Side Door Outside Handle
Replacement (with ATH) in SI.
NOTE: It is not necessary to remove the rear side door window rear channel.
With the handles removed and on the bench, perform the following steps.

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3. Remove the fastener at the rear of the handle.

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4. Slide the insert out of the handle.

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5. Install the new illuminated insert. Route the wiring harness through the handle seal as
shown. The front door illuminated inserts have a 5 wire harness and connector, the rear door
illuminated inserts have a 3 wire harness and connector.

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Bulletin No.: 14338

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6. Ensure the 4 side attachment slots are aligned and fully engaged.
7. Reinstall the two front door outside handles. Refer to Front Side Door Outside Handle
Replacement (with ATH) in SI (Reinstall the anti-tamper bracket if required). Ensure the
illumination wiring harness is connected.
8. Reinstall the two rear door outside handles. Refer to Rear Side Door Outside Handle
Replacement (with ATH) in SI. Ensure the illumination wiring harness is connected.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100931

Description
Install Four Illuminated Outside Door Handle Inserts

Labor
Time
2.2

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.

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Bulletin No.: 14338

DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 14338
October 2014

Dear General Motors Customer:
We have learned that your 2015 model year Cadillac Escalade or Escalade ESV was built with
door handles that do not illuminate.
Your satisfaction with your Escalade or Escalade ESV is very important to us, so we are
announcing a program to correct this condition.
What We Will Do: Your GM dealer will install illuminated door handles on all four doors. This
service will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Cadillac
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-458-8006
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2622

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Cadillac vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14338