Shop towels and rubber gloves



Two rings for each key



Spring clamp with rubber ends

Note: Use a small flat bladed screwdriver to separate the two covers. Insert the screwdriver into
the key blade opening of the cover. Turn the screw driver to separate the two covers.
4. Assemble the front and back key cover over the key. Ensure the front and back cover fit over
the key and that the two covers snap together.


If the key covers fit over the key and snap together correctly, proceed to step 5.



If the key covers do NOT fit over the key, file more material off the body of the key. Reassemble the key covers over the key to ensure proper cover fit. Clean the key and covers
BEFORE applying the adhesive.

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Bulletin No.: 14299D

3971030

5. Dispense a small amount of adhesive to ensure the mixed adhesive is blue or green (not
white or brown) in color. Then apply a bead of adhesive to the inside of the front and back
key cover. Ensure a bead of adhesive is applied to the whole perimeter of the cover.

3970991

6. Press the front and back key cover over the key.

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November 2014

Bulletin No.: 14299D

3971005

7. Remove excess adhesive from the body of the key using a shop towel and isopropyl alcohol.
8. Remove excess adhesive from the hole of the front and back key cover using a shop towel
and small screwdriver.

3970997

9. Clamp the two covers together using a spring clamp with rubber ends.
10. Allow the adhesive to dry for 30 minutes before removing the spring clamp from the key
assembly.

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Bulletin No.: 14299D

4023353

11. Install two 16 mm key rings to the key. Attach the first 16 mm ring to the key hole. Attach the
second 16 mm ring to the first 16mm ring. Refer to photograph.

4023355

12. After allowing the key insert to dry for 24 hours, install the fob to the key assembly as shown
in the photograph. Do NOT add larger key rings to the assembly. Refer to the owner manual
supplement for information about the ignition key assembly.
13. Make a copy to the owner manual supplement on the last page of this bulletin and insert it
into the vehicle’s owner manual.
Note: Do not re-attach the fob or any other keys to the second 16 mm ring. Instruct the customer
not to attach the fob or any other keys to the second ring for approximately 24-hours to allow the
adhesive to reach maximum holding strength. Customers are to refer to the owner manual
supplement for proper attachment instructions.

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November 2014

Bulletin No.: 14299D

FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100637
9100872
9100873

9100874

9100875

9100958
9100876

Description
Install Key Insert and Key Rings (Two Keys)
Install Key Cover and Key Rings (Two Keys)
Add: 0.1-0.3 to Modify Key to Fit Key Cover
Insert Test Fit Unsuccessful – Repair Not Workable
Install Key Cover and Key Rings (Two Keys)
Add: 0.1-0.3 to Modify Key to Fit Key Cover (If Required)
Service Keys (Round Hole or Square Design)
Add: 0.1-0.3 to Modify Key to Fit Key Cover (If Required)
Includes: Insert Test Fit, Key Cover Repair and Cutting
Two Keys - Service Key Modification Not Required
Service Keys (Slot Design)
Add: 0.1-0.3 to Modify Key to Fit Key Cover if required
Includes: Insert Test Fit, Key Cover Repair and Cutting
Two Keys - Service Key Modification Required
Purchase 3M Applicator Gun and Plunger (One Time
Purchase For Canada and Export Only)
Floor Plan Reimbursement

Labor
Time
0.4
0.4

Net
Item
*
**

0.5

**

0.8

N/A

1.2

N/A

N/A

***

N/A

****

Note: Most keys will NOT require much filing to fit into the key covers. The 0.4 base time includes
time to perform minor filing for correct key-to-cover fit. Only use the add time for repairs that
require a substantial amount of filing time.

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November 2014

Bulletin No.: 14299D

Note: Since usage of the 3M applicator gun and plunger is unlimited, their acquisition from
ExodusDirect or a regional distributor is considered a one-time buy. This means that GM will
reimburse the dealer only once for their purchase. Any additional applicator guns and plungers
purchased will be a dealer expense and not covered by this recall. All U.S. dealers received a
3M applicator gun and plunger as part of the parts pre-shipment at no charge.
Note: If a customer presents additional keys for modification (more than 2 keys), perform either
repair. For a valet key modification, perform the key insert repair only. Route the warranty
transaction for wholesale authorization.
*

The amount identified in “Net Item” should represent the actual sum total of the cost for the
Loctite adhesive and primer needed to perform the required repairs, not to exceed $0.21
USD, $0.23 CAD.

The amount identified in “Net Item” should represent the actual sum total of the cost for the
3M adhesive and nozzle needed to perform the required repairs, not to exceed $3.08 USD,
$3.48 CAD.
*** For Canada and Export Only: The amount identified in “Net Item” should represent the actual
sum total of the cost for the 3M applicator gun and plunger needed to perform the required
repairs, not to exceed $65.00 CAD. The 3M applicator gun and plunger are also used to
perform the same repair on vehicles involved in safety recalls 14172 and 14350. If a
transaction has already been submitted under either one of those recalls for the purchase
of the 3M applicator gun and plunger, do not attempt to submit another transaction under
this recall as it will be rejected.
**

**** The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (June 20, 2014) to the date the repair is
completed and the vehicle is ready for sale (not to exceed 70 days):
Vehicle

U.S.
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Impala

$4.06

$ 4.80

2014 Impala Limited

$4.51

N/A

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the U.S. National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.

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November 2014

Bulletin No.: 14299D

The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the U.S.
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Program follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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November 2014

Bulletin No.: 14299D

IMPORTANT SAFETY RECALL
September 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Previously, you were notified that your 2005-2009 model year (MY) Buick Allure (Canada),
2005-2009 MY Buick LaCrosse, 2006-2011 MY Buick Lucerne, 2000-2005 MY Cadillac
DeVille, 2006-2011 MY Cadillac DTS, 2006-2007 MY Chevrolet Monte Carlo, 2006-2013 MY
Chevrolet Impala or 2014 MY Chevrolet Impala Limited (U.S. Fleet Only) vehicle was involved
in GM recall 14299. This letter is to inform you that parts are now available to repair your
vehicle.
General Motors has decided that a defect which relates to motor vehicle safety exists in your
2005-2009 model year (MY) Buick Allure (Canada), 2005-2009 MY Buick LaCrosse, 20062011 MY Buick Lucerne, 2000-2005 MY Cadillac DeVille, 2006-2011 MY Cadillac DTS, 20062007 MY Chevrolet Monte Carlo, 2006-2013 MY Chevrolet Impala or 2014 MY Chevrolet
Impala Limited (U.S. Fleet Only) vehicle. As a result, GM is conducting a safety recall. We
apologize for this inconvenience. However, we are concerned about your safety and
continued satisfaction with our products.







IMPORTANT
This notice applies to your vehicle.
Your vehicle is involved in GM safety recall 14299.
Until the recall has been performed, it is very important that you
remove all items from your key ring, leaving only the vehicle key.
The key fob (if applicable), should also be removed from the key
ring.
Schedule an appointment with your GM dealer as soon as possible.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

If your key ring is carrying added weight and your vehicle goes off
road or experiences some other jarring event, it may unintentionally
move the key away from the “run” position. If this occurs, engine
power, power steering and power braking will be affected,
increasing the risk of a crash. If the ignition switch is not in the run
position, the air bags may not deploy if your vehicle is involved in a
crash, increasing the risk of injury or fatality.

What will we
do?

Depending on the type or style of your ignition key, your GM dealer
will install two 16mm key rings and an insert in the key slot or a
cover over the key head to correct this condition. This service will
be performed for you at no charge. Because of scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual service correction time of approximately 15
minutes.

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November 2014

Bulletin No.: 14299D

Also included with this letter is an owner manual supplement.
Please review this document and retain it with your vehicle’s owner
manual.
What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible. When you arrive for your
appointment, please bring both sets of keys.
Until the recall has been performed, it is very important that
you remove all items from your key ring, leaving only the
vehicle key. The key fob (if applicable), should also be removed
from the key ring.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Buick
Cadillac
Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-458-8006
1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2622
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V355.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jeffrey M. Boyer
Vice President
Global Vehicle Safety

GM Recall Number: 14299

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November 2014

Bulletin No.: 14299D

REPRODUCE LOCALLY - INSERT IN VEHICLE’S OWNER MANUAL

3973594