Bulletin No.: 14294A
Date: June 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Ignition Key

MODELS:

2010-2014 Chevrolet Camaro

This bulletin has been revised to include part number information and add a declination
process, if the customer refuses this recall repair. Please discard all copies of bulletin
14294.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by this notification under
a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery June 12, 2014. Once the
service procedure contained in this bulletin has been performed on the vehicle, the
vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to
customers, dealer traded, or used for demonstration purposes until the repair contained
in this bulletin has been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in all 20102014 model year Chevrolet Camaro vehicles. There is a risk, under certain conditions, that
some drivers may bump the ignition key with their knee and unintentionally move the key away
from the “run” position. If this occurs, engine power, and power braking will be affected and
power steering may be affected, increasing the risk of a crash. The timing of the key movement
out of the “run” position, relative to the activation of the sensing algorithm of the crash event,
may result in the airbags not deploying, increasing the potential for occupant injury in certain
kinds of crashes.
Until the recall has been performed, it is very important that drivers adjust their seat and steering
column to allow clearance between their knee and the ignition key.
CORRECTION
Dealers are to remove the key blade from the original flip key/RKE transmitter assemblies
provided with the vehicle, and provide two new keys and two key rings per key.

Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14294A

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM Global Connect Recall Reports,
or sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts
and follow the specific Part Department steps called out in the instructions below.
Note: Either a coded key assembly kit or uncoded key assembly kit is required for the
repair. Normal ordering methods should be followed. SPAC cases will not be honored for these
parts.
Part Number
23257727
23257735

Description
Key Assembly Kit (Coded)
Key Assembly Kit (Uncoded)

Quantity/Vehicle
1
1

Note: The Key Assembly Kit consists of two keys – each with a 16 mm and 18 mm ring attached.
SPECIAL TOOL
Special tool # BO-51098 is recommended to perform the service procedure described in this
bulletin. All Canadian and U.S. dealers were shipped this tool in September and November
2012, respectively. Additional tools can be obtained through 1-800-GM-TOOLS or by visiting
www.GMDEsolutions.com (U.S. only).
SERVICE PROCEDURE
Note: If a customer declines this recall repair, please make sure that he/she fully understands
the possible consequences.
“There

is a risk, under certain conditions, that some drivers may bump the ignition key with their
knee and unintentionally move the key away from the “run” position. If this occurs, engine power,
and power braking will be affected and power steering may be affected, increasing the risk of a
crash. The timing of the key movement out of the “run” position, relative to the activation of the

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Bulletin No.: 14294A

sensing algorithm of the crash event, may result in the airbags not deploying, increasing the
potential for occupant injury in certain kinds of crashes.”
If the customer still refuses, provide the customer with a copy of the “Notice to Customer”
document contained in this bulletin. Record “customer declined recall repair” on the repair order
and, if possible, have the customer sign the repair order. Retain this repair order at the
dealership.
Service Department
The customer notification letter will direct the customer to call their dealership’s service
department and provide the Vehicle Identification Number (VIN) of the involved vehicle.
1. Dealership service personnel should generate a repair order and part order for Safety Recall
14294 based on the telephone call from the customer.
2. Inform the customer that the parts needed for this repair are unique to their vehicle and must
be special ordered. Also inform the customer that they will need to bring their vehicle, proof
of vehicle ownership and both sets of key/RKE transmitters to their service appointment.
3. We recommend you contact the customer after the parts arrive to schedule a service
appointment to complete this recall.
Parts Department – For Export
Follow instructions provided by your local Aftersales / Wholesale organizations for blank key
procurement and cutting.
Parts Department – For U.S. and Canada
Complete the following steps when ordering parts:
Part Number 23257727 – Coded Key:
1. When part request is received, use the VIN to look up key code information.
2. Include key code (listed first) followed by the last 6 of the VIN in the notes section of the
part order. Normal ordering methods should be followed. SPAC cases will not be
honored for this part.
Note: Orders entered with incorrect key codes or incomplete information will be rejected and
dealers will have to resubmit.
3. Notify service personnel when parts have arrived so customer can be notified.
Part Number 23257735 – Uncoded Key:
1. Normal ordering methods should be followed. SPAC cases will not be honored for this
part.

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Bulletin No.: 14294A

2. Complete the following steps to cut the key blanks:
Note: BD Laser – only use the “cut by decode” process to set up the equipment. Use of
another procedure may cause incorrect cuts to the key blank.
a.
b.
c.
d.
e.

Select “key search”
Choose “car, model” selection
Enter make, model & hit enter
Select “cut by decode”
Insert the original key into Jaw “C” and change cutter if necessary

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NOTE: The key blank should fit into the Jaw as shown in the picture. Make sure there is no
gap in the area circled in the picture. Remove the guard if necessary.
f.
g.
h.
i.
j.
k.
l.
m.
n.
o.

Select “yes”
The machine will check for the correct Jaw and decode the key
The screen will display the key cut and key code
Remove the original key
Install the new ignition key blank and tighten knob
Press “yes”
The machine will verify the correct Jaw is being used and then cut the key
Brush off chips, flip the blank, tighten and press “yes” to continue
The machine will cut the other side of the key blank
Press “repeat last key” to produce the 2nd cut key

Note: For side mill key cutting equipment other than BD Laser, contact the equipment
representative for information on how to produce a cut key by tracing the original key.
3. Notify service personnel when cut keys are available so customer can be notified.

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Technician
Use the following steps to learn the new keys to the vehicle, remove the blade type key from
the existing RKE transmitter and install the new key and rings on to the RKE transmitter. It is
important the following steps are completed in the numbered sequence below.
1. Learn both new keys to vehicle.
a. U.S. and Canada:
i. Using OE key, turn the ignition to “run” (not necessary for engine to start). Wait
until tachometer security light turns off. Turn the ignition to “off” and remove the
OE key
ii. Within 10 seconds, insert the 1st new ignition key and start the vehicle. Turn the
key off and remove from ignition.
iii. Within 10 seconds, insert the 2nd new ignition key and start the vehicle. Turn the
key off and remove from ignition.
Note: If waiting more than 10 seconds at any point, the security DIC light will come on.
Remove key from ignition and re-start from Step 1.
b. Export:
i. Insert 1st OE key, turn the ignition to “run” (not necessary for engine to start). Wait
until tachometer security light turns off. Turn the ignition to “off” and remove the 1 st
OE key
ii. Insert 2nd OE key, turn the ignition to “run (not necessary for engine to start). Wait
until tachometer security light turns off. Turn the ignition to “off and remove the 2 nd
OE key
iii. Within 10 seconds, insert the 1st new ignition key and start the vehicle. Turn the
key off and remove from ignition.
iv. Within 10 seconds, insert the 2nd new ignition key and start the vehicle. Turn the
key off and remove from ignition.
Note: If waiting more than 10 seconds at any point, the security DIC light will come on.
Remove key from ignition and re-start from Step 1.
2. Verify keys will lock/unlock:
a. Both driver and passenger door
b. Glove box
c. Convertible only – deck lid (located between the driver’s side rear seatback cushion
and body)
3. Verify both RKE transmitters will lock and unlock the doors.

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4. After the new keys are learned, use tool # BO-51098 or equivalent, to remove coded key
blade from integrated flip key/RKE transmitter. Refer to Door Lock and Ignition Lock
Folding Key Blade Removal and Installation in SI.

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5. Scrap both the OE key blades (1).

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6. Assemble the new key and ring to the existing RKE transmitter. Ensure the larger ring is
attached to the RKE transmitter as shown.

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7. Copy the Owner Manual Supplement provided at the back of this bulletin and insert into the
vehicle’s Owner Manual.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of new vehicles included in the Stop Delivery are eligible for
reimbursement of floor plan expense upon completion of this recall. This reimbursement is
limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or
repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount
of reimbursement should be charged as a net amount expense using the recall labor operation
provided.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100634

9100636
9100635
*

Description
Remove Key Blades, Attach New Keys and Rings to Fobs
and Learn New Keys (includes time for key code look-up
or key cutting and customer call handle time)
Customer Refused Recall Repair
Floor Plan Reimbursement

Labor
Time
0.5

Net
Item
N/A

0.1
N/A

N/A
*

The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle
was in dealer inventory and not available for sale. This reimbursement is limited to the
number of days from the date of the stop delivery message (June 12, 2014) to the date
the repair is completed and the vehicle is ready for sale (not to exceed 60 days):
Vehicle

U.S.
Reimbursement Amount

Canadian
Reimbursement Amount

2014 Camaro

$4.18

$ 6.66

2014 Camaro Convertible

$5.52

$ 6.28

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle.

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Bulletin No.: 14294A

CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 14294A

REPRODUCE LOCALLY - INSERT IN VEHICLE’S OWNER MANUAL

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Bulletin No.: 14294A

REPRODUCE LOCALLY - PROVIDE TO CUSTOMERS WHO REFUSE RECALL REPAIR

Notice to Customer
General Motors released this safety recall in accordance with the requirements of
the National Traffic and Motor Vehicle Safety Act because a defect that relates to
motor vehicle safety exists in your vehicle.
It was implemented to address the potential consequences of that some drivers
may bump the ignition key with their knee and unintentionally move the key away
from the “run” position. If this occurs, engine power and power braking will be
affected and the power steering may be affected, increasing the risk of a crash.
The timing of the key movement out of the “run” position, relative to the activation
of the sensing algorithm of the crash event, may result in the airbags not deploying,
increasing the potential for occupant injury in certain kinds of crashes.
Even though you have declined to have this safety recall performed on your
vehicle, please be advised that if you change your mind, your GM dealer will
always be available to complete recall 14294 in accordance to the recall
notification letter.
As part of this declination process, your dealer will ask you to document your
refusal to have Safety Recall 14294 performed on your vehicle by signing a Repair
Order stating “customer declined recall repair”. You will be given a copy of this
document for your records. Of course, your signature is voluntary but doing so will
help prevent the mailing of recall reminder notices to you as the current owner of
record.
If you sell this vehicle, you should advise the buyer that this safety recall was not
performed on the vehicle and that the recall repair is still available. This notice
should also be placed in the glove box so that a future owner of this vehicle will be
aware of this safety recall.