Bulletin No.: 14211
Date: July 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Passenger Side Airbag Inflator End Cap Separation

MODELS:

2013 Buick Encore
2013 Chevrolet Spark

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013 model year Buick Encore and Chevrolet Spark vehicles. Some of these vehicles may
have a condition in which the front passenger airbag end cap could separate from the airbag
inflator. In a crash, this may prevent the passenger airbag from deploying properly which
could increase the risk of injury to the front passenger.
CORRECTION
Dealers are to replace the passenger airbag.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
Copyright 2014 General Motors. All Rights Reserved.

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July 2014

Bulletin No.: 14211

PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Important: Due to the small number of vehicles involved and due to limited initial parts
availability, dealers are encouraged not to order recall parts for use as shelf
stock. Parts should only be ordered when it is necessary to complete this
recall on an involved vehicle.
Part Number
95368708
95392792

Description
Air Bag, I/P (Chevrolet Spark)
Air Bag, I/P (Buick Encore)

Quantity/Vehicle
1
1

SERVICE PROCEDURE

3924797

1. Remove the instrument panel airbag module (1). Refer to Airbag Instrument Panel
Module Replacement in SI.
2. Install the new instrument panel airbag module. Refer to Airbag Instrument Panel Module
Replacement in SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION

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July 2014

Bulletin No.: 14211

Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100624

Description
(Spark) I/P Airbag Module Replacement (Deploy Pyrotechnic
Device Incl.)
(Encore) I/P Airbag Module Replacement (Deploy Pyrotechnic
Device Incl.)

Labor
Time
2.1
3.3

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

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July 2014

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

Bulletin No.: 14211

We Support
Voluntary Technician
Certification

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July 2014

Bulletin No.: 14211

IMPORTANT SAFETY RECALL
July 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013 model year Buick Encore and Chevrolet Spark vehicles. As a result, GM is conducting a
safety recall. We apologize for this inconvenience. However, we are concerned about your
safety and continued satisfaction with our products.

IMPORTANT





This notice applies to your vehicle VIN: __________.
Your vehicle is involved in GM safety recall 14211.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Your vehicle may have a condition in which the front passenger
airbag end cap could separate from the airbag inflator. In a crash,
this may prevent the passenger airbag from deploying properly
which could increase the risk of injury to the front passenger.

What will we
do?

Your GM dealer will replace the passenger airbag. This service will
be performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual service correction time of approximately 2
Hours and 10 Minutes for Chevrolet Spark vehicles to 3 Hours and
20 Minutes for Buick Encore vehicles.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Buick
Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438

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Bulletin No.: 14211

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V298.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #14211