Bulletin No.: 14187
Date: May 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Front Safety Belt Anchor

MODELS:

2009-2014 Buick Enclave
2009-2014 Chevrolet Traverse
2009-2014 GMC Acadia
2009-2010 Saturn Outlook

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by this notification under
a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery May 19, 2014. Once the
service procedure contained in this bulletin has been performed on the vehicle, the
vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to
customers, dealer traded, or used for demonstration purposes until the repair contained
in this bulletin has been performed on the vehicle.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in 20092014 model year Buick Enclave, Chevrolet Traverse, GMC Acadia and 2009-2010 model year
Saturn Outlook vehicles. The flexible steel cable that connects the safety belt to the vehicle at
the outside of the front outboard seating positions can fatigue and separate over time as a result
of occupant movement into the seat. In a crash, a separated cable could increase the risk of
injury to the occupant.
CORRECTION
Dealers are to inspect, and if necessary, repair or replace the lap pretensioner (without a sleeve).
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14187

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports,
or sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Prior to June 2, 2014, an initial supply of the parts required to complete this recall will be
preshipped to dealers. DO NOT PLACE ORDERS prior to June 2, 2014. After June 2, 2014,
the parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23247593
19329399
19329400
19329401
19329402
19329403
19329404
19329405
19329406
19329407
19329408

Description
BELT PKG, ST (REWORK KIT)
Includes Driver and Passenger Side Parts
TENSIONER KIT, D/SEAT BELT (RETR SI)
Ebony (2009-2014 MY)
TENSIONER KIT, D/SEAT BELT (RETR SI)
Lt Titanium (2009-2014 MY)
TENSIONER KIT, D/SEAT BELT (RETR SI)
Cocoa (2009-2014 MY)
TENSIONER KIT, D/SEAT BELT (RETR SI)
Dk Titanium (2009-2012 MY)
TENSIONER KIT, D/SEAT BELT (RETR SI)
Lt Cashmere (2009-2012 MY)
TENSIONER KIT, P/SEAT BELT (RETR SI)
Ebony (2009-2014 MY)
TENSIONER KIT, P/SEAT BELT (RETR SI)
Lt Titanium (2009-2014 MY)
TENSIONER KIT, P/SEAT BELT (RETR SI)
Cocoa (2009-2014 MY)
TENSIONER KIT, P/SEAT BELT (RETR SI)
Dk Titanium (2009-2012 MY)
TENSIONER KIT, P/SEAT BELT (RETR SI)
Lt Cashmere (2009-2012 MY)

Quantity/Vehicle
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)
1 (If Req’d)

SERVICE PROCEDURE
Important: For new vehicles in dealer inventory, no Inspection is necessary, and you can
proceed directly to the Rework Service Procedure.

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Bulletin No.: 14187

Inspection Procedure for Driver/Passenger Seat Belt Sleeve – (for Delivered Vehicles)
1. Move the front seat to the full forward and full downward position.

3910757

3910759

2. Inspect the seat belt anchor plate tensioner sleeve for any tears (1), holes (2) or wear (3).


If the driver AND passenger seat sleeves show no visible tears, holes or wear –
Proceed to the Rework Service Procedure.



If either ONE, OR BOTH, of the driver and/or passenger seat sleeves show tears,
holes or wear – Proceed to the Rework Service Procedure for the UNDAMAGED
sleeve, then continue on to Front Seat Belt Tensioner Replacement Procedure for
the DAMAGED sleeve(s).

REWORK SERVICE PROCEDURE
1. Disable the Supplemental Inflatable Restraints (SIR) system. Refer to SIR Disabling and
Enabling in SI.
2. Starting on the driver side, move the front seat to the full forward and full downward
position.

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3. Remove the front seat belt anchor finish cover (1).

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4. Remove the front seat shoulder belt anchor plate bolt (1) and remove the shoulder belt
from the tensioner. Refer to Seat Belt Retractor Pretensioner Replacement – Front in SI.
Important: For instruction on proper removal and installation of the electrical connector,
refer to FCI Connectors (SIR) in SI.
5. Disconnect the electrical connector (2) from the tensioner and position it forward.

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6. Using scissors, carefully cut and remove the rubber sleeve from the tensioner cable.

3916264

Important: Retain the plastic seat belt cover for reinstallation later.
7. Unsnap the plastic cover from the top end of the tensioner cable. Using side cutters, or
similar tool, snip one of the living hinges and remove the cover from the cable.

3916266

8. Slide the shrink tube material (1) over the cable. Ensure the tube drops as far down as it
will go on the cable.

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3916268

Caution: In the following procedure, a heat gun is used to apply the heat shrink material.
IF THE TECHNICIAN IS NOT EXPERIENCED IN USING A HEAT GUN FOR THIS TYPE
OF PROCEDURE, DAMAGE MAY BE CAUSED TO THE VEHICLE INTERIOR TRIM. This
procedure should only be performed by a technician experienced in the use of a heat gun.
Important: As shown in the example above, it is recommended to cut out a piece of
cardboard and use it for the heat resistant shield. Add a slit (1) in the bottom edge so it
can be fully seated on the cable and used for both driver/passenger sides.

3916270

9. Take care to protect the seat trim and the body of the tensioner from the heat gun. Place
the heat resistant shield between the cable and the seat/tensioner.

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Important: Start applying heat at the top of the heat shrink and work downward.
10. Using a heat gun, carefully apply heat to the shrink tube.

3916272

Important: Position the foam closeout so that the slit (1) is towards the seat.
11. Install the foam closeout piece to the tensioner. Begin with the large hole over the
connector area, then swing the closeout into position around the cable.

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Important: For instruction on proper removal and installation of the electrical connector,
refer to FCI Connectors (SIR) in SI.
12. Push the foam closeout under the side seat trim and reconnect the electrical connector.
13. Reinstall the front seat belt anchor finish cover.
Important: Before reinstalling the belt cover, use a razor blade, or similar tool, to trim any
sharp standing edge from the hinge that was snipped previously.
14. Reinstall the plastic seat belt cover.

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15. Reattach the front seat shoulder belt to the tensioner, torque the bolt and close the cover.
Refer to Seat Belt Retractor Pretensioner Replacement – Front in SI.
16. Repeat steps # 2 – 15 on the passenger side.

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17. On the passenger side only, to help eliminate a rattle noise issue, add the felt patch (1)
to the inboard lower face of plastic seat belt cover.
18. Enable the Supplemental Inflatable Restraints (SIR) system. Refer to SIR Disabling and
Enabling in SI.
FRONT SEAT BELT TENSIONER REPLACEMENT PROCEDURE

3916280

1. Remove the affected driver (1) and/or passenger front seat belt tensioners. Refer to Front
Seat Belt Anchor Plate Tensioner Replacement in SI.
2. Install the new driver and/or passenger front seat belt tensioners. Refer to Front Seat Belt
Anchor Plate Tensioner Replacement in SI.
CUSTOMER REIMBURSEMENT - For U.S.
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by June 30, 2015, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.

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Bulletin No.: 14187

All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by June 30, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within

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Bulletin No.: 14187

the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement or floor plan transaction for
approval, it must be submitted prior to the repair transaction.
Labor
Code
9100600
9100601

9100602
9100603
9100604

Description
Rework Driver and Passenger Front Seat Belt Tensioner
Cable Covers (Inspection Included)
Inspect and Replace Driver or Passenger Front Seat Belt
Tensioner (Deploy Pyrotechnic Device Included)
ADD: Rework Opposite Side Front Passenger Seat Belt
Tensioner Cable Cover
ADD: Replace Opposite Side Front Seat Belt Tensioner and
Deploy Pyrotechnic Device
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only
Floor Plan Reimbursement

Labor
Time
0.3

Net
Item
N/A

0.4

N/A

0.2
0.3
0.2
0.1
N/A

*
N/A
**

Note: Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
*

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

**

The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (May 19, 2014) to the date the repair is
completed and the vehicle is ready for sale (not to exceed 15 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Enclave AWD

$6.53

$7.54

2013 Enclave FWD

$6.15

$6.01

2014 Enclave AWD

$6.56

$8.12

2014 Enclave FWD

$6.09

$7.90

2013 Traverse

$5.14

$5.88

2014 Traverse

$4.99

$6.34

2013 Acadia

$5.91

$6.80

2014 Acadia

$5.83

$7.78

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Bulletin No.: 14187

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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