SERVICE BULLETIN
SB2372
ADDRESSEES

: Owners and operators

VEHICLE MODEL

: All coaches

MANUAL CHAPTER

: 10.34 Body and accessories – Emergency side windows

BULLETIN TYPE

: Service information

DATE

: January 08th, 2024

SUBJECT

: Emergency side window decals

CONDITIONS

: This service bulletin does not entitle to any reimbursement.

INTRODUCTION
This service bulletin provides you with information about the location of emergency side window
decals so that the vehicle meets the National Highway Traffic Safety Administration’s (NHTSA)
Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle
Safety Standards (CMVSS) in Canada about this subject.
OVERVIEW OF DECALS RELATED TO EMERGENCY SIDE WINDOW

VH reference
660877027

Table 1: Emergency side window decals
Figure

11372561

10915390

10915378

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TO CHECK FOR PRESENCE OF DECALS
It is the responsibility of the owner/operator to perform regular checks for damaged or missing
decals. Replace or apply decals when necessary.
NOTE: There is a possibility that some vehicle has left the factory with redundant decals. Remove
redundant decals because they can confuse passengers in an emergency situation.

LOCATION OF DECALS 660877027 AND 11372561
•

Decal 660877027 (figure 1) must be applied at the inside of each emergency side window,
near the emergency window handle. Position the decal approx. 1 inch from the side edge and
approx. 10 inches above the lower window ledge.

•

Decal 11372561 (figure 1) must be applied at the inside of each emergency side window, near
the emergency window handle. The arrow shows the direction the handle has to be turned to
unlatch the emergency side window. Position the decal as indicated in figure 2.

Figure 1

LOCATION OF DIRECTION DECAL 10915390 OR 10915378 – Figure 2
Occupant space

Adjacent seat

Table 2: Applicable definitions
Means a space directly above the seat and footwell, bounded vertically by
the ceiling and horizontally by the normally positioned seat back and the
nearest obstruction of occupant motion in the direction the seat faces.
Means a designated seating position located so that some portion of its
occupant space is not more than 10 inches from an emergency exit, for a
distance of at least 15 inches measured horizontally and parallel to the exit.

Vehicles may be manufactured with more than one row of seats within the area of the emergency
side window. Determine whether an emergency side window release handle is located in the
occupant space of each seat within the exit area. If a release handle is not present, a decal
10915390 or 10915378 must be placed within the occupant space to indicate the nearest release
mechanism for that exit.
The decal 10915390 or 10915378 should be applied at the inside of the emergency side window,
at a distance of 1 inch from the lower emergency side window ledge and within a zone determined
by the front and center of the adjacent seat cushion.

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Figure 2: View from inside on an emergency side window

HOW TO REMOVE A DECAL FROM THE GLASS?
Step
1

Action

CAUTION!
Do not use sharp tools/blades as this will scratch the glass.
Using a plastic razor blade scraper (or similar tool), remove the decal from the
inside of the window.

Figure 3: Decal removal

2

Use an adhesive remover to clean any residue on the glass.

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HELP DESK
If there are any questions, please call ABC Customer Care & Parts Source toll-free for guidance
on 1-877-427-7278. Listen for the prompts for warranty and select that option.

DISCLAIMER
The procedures contained herein are not exclusive. Van Hool cannot possibly know, evaluate, or
advise the transportation industry of all conceivable ways in which a procedure may be undertaken
or of the possible consequences of each such procedure. Other procedures may be as good, or
better, depending upon the particular circumstances involved. Each carrier who uses the procedures
herein must first satisfy itself thoroughly that neither the safety of its employees or agents, nor the
safety or usefulness of any products, will be jeopardized by any procedure selected.

VAN HOOL CUSTOMER PORTAL
Consult the customer portal regularly for the latest service documentation. In addition to the
maintenance manual, you will also find the operating manual and the spare parts catalogue of your
vehicle on the customer portal. The customer portal is accessible through www.vanhool.be, and
only with a code (password) from Van Hool. If you do not have a password yet, request it by using
the above link.

INFORMATION HANDLING
Important additions and modifications regarding technical information not yet included in the
manual will be communicated through Service Bulletins.

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