Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC

IMPORTANT SAFETY RECALL

This notice applies to your vehicle. Refer to the provided list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with
Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.

Component/Supplier Recall---CSR- 3138-A
Particulate Matter Sensor Installation
(Ford 22E02 and 22N05)
Units Affected: Certain 2022 model year Super Duty vehicles with 6.7L engine. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Ford has issued a recall on your vehicle with the VIN shown in the attached list.
Refer to the included communication from Ford. for more information.
Customer Action: Follow the guidance in the included communication from Ford.
Requirements: Altec is not able to perform this repair.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref

Page 1 of 1

Altec Use Only
0.0 hr
0.0 hr
NA
Not included
90
NA
NA

Description
NA

Altec Use Only
Part No.
-

Qty
-

Warranty
No

Released: January 9, 2024

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

December 2023
Emission Recall 22E02 and Customer Satisfaction Program 22N05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company values you as a customer and is pleased to let you know that the Particulate
Matter (PM) sensor for your vehicle is now available for installation. During initial production, the PM
sensor was unavailable due to a component supply shortage. You may arrange with your dealership
to have it installed free of charge at your convenience.

Why are you
receiving this notice?

On your vehicle, the Particulate Matter (PM) sensor was not installed on
your vehicle due to a component supply shortage. The part is now available
for installation. Additionally, the Nitrogen Oxides (NOx) sensor preheat is
not functional in the powertrain calibration. Under certain conditions, this can
lead to thermal shock and sudden failure of the NOx sensor.

What is the effect?

If you do not have the PM sensor installed, the vehicle’s Onboard
Diagnostics (OBD) system will not be able to detect or alert you of certain
performance faults in the Diesel Particulate Filter (DPF). Also, a NOx sensor
failure would result in the illumination of the Malfunction Indicator Light (MIL)
and potentially higher tailpipe emissions.

What will Ford and
your dealer do?

Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to install the PM sensor and reprogram the
powertrain control module (PCM) with a calibration update free of charge
(parts and labor). The new calibration also includes a software update that
improves the accuracy and durability of the OBD system and its components
(including the NOx sensor) to ensure certain monitors occur when they
should, as required by regulation.
You are eligible for this free service even if you previously used non-Ford
parts to service your vehicle or had your vehicle serviced at a non-Ford
dealer.
After your vehicle’s PCM has been reprogrammed under Emissions Recall
22E02, it may take several driving trips before the diagnostic system will

 Copyright 2023 Ford Motor Company

VEHICLE SALE NOTIFICATION FOR 22E02
If you no longer own this vehicle and do not know the current owner, mailing this form is not required.

□ I no longer own this vehicle. Vehicle has been sold/transferred to:
Name
Address Number

Street

City

State

Zip

What will Ford and
your dealer do?
(continued)

alert you if there is a fault in the DPF. Please see the “Readiness for
Inspection and Maintenance (I/M) Testing” section in your Owner Manual for
details on the required driving cycles for the diagnostic system to complete
its checks. If your vehicle later displays the Malfunction Indicator Lamp (MIL)
in the dashboard panel, and your dealer determines that there is a fault in
the DPF that sets a specific diagnostic trouble code (DTC) P2002, then
under Customer Satisfaction Program 22N05, Ford Motor Company is
offering a one-time replacement of the DPF free of charge (parts and
labor).
If required, this one-time repair of your vehicle’s DPF is available beginning
on the date Emissions Recall 22E05 was completed and ending twelve
months after Emissions Recall 22E05 was completed or December 31,
2026, whichever occurs first.
Vehicles will no longer be eligible for free service under Customer
Satisfaction Program 22N05 after December 31, 2026, with or without
Emissions Recall 22E02 being performed. After 22N05 eligibility expires, the
DPF remains covered under your original warranty terms and conditions.
Emissions Recall 22E02 will continue to be eligible until your vehicle is
repaired. Coverage is automatically transferred to subsequent owners.

How long will it take?

The time needed for Emissions Recall 22E02 (required) and subsequent
Customer Satisfaction Program 22N05 (if required) is less than one-half day.
However, due to service scheduling requirements, your dealer may need
your vehicle for a longer period. If Program 22N05 is required, additional
time may be necessary to allow the engine to cool before performing this
repair. In addition, your vehicle may require an inspection to determine if
parts need to be ordered.

What should you do?

Please call your dealer without delay to request a service appointment for
Emission Recall 22E02. Provide the dealer with the VIN, which is printed
near your name at the beginning of this letter.
You should contact your dealer for an appointment to have your vehicle
remedied as soon as practicable. You can continue to safely drive your
vehicle. Ford has not issued instructions to stop driving your vehicle under
this emission recall.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
 Copyright 2023 Ford Motor Company

This space intentionally left blank.

certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

What if you no longer
own this vehicle?

Please complete and detach the Vehicle Sale Notification at the bottom of
page one (1) and return it in the included prepaid envelope if you have sold
the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.

What happens if you
do not have this
service performed?

It is possible that:
• Your vehicle may not pass emission or smog tests that may be
required in your area.
• Your State Department of Motor Vehicles may not renew your vehicle
registration.
• Your emissions warranty may be reduced.
Note: The California Air Resources Board requires that we notify you that
your vehicle “cannot be operated in the State of California if the owner
fails to get the recall once available”.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

 Copyright 2023 Ford Motor Company

California and
Massachusetts
Registration
Requirements

The State of California and the Commonwealth of Massachusetts require the
completion of emission recall repairs before vehicle registration renewal. If
your vehicle is registered in California or Massachusetts, it is subject to
these requirements.
When your dealer completes this emission recall repair, you will receive a
Vehicle Emission Recall Proof of Correction certificate. Please make sure
that you receive a certificate from your dealer and that you have it with
you when you renew your vehicle registration.
It is also important for you to know that the certificate should be
returned to the Department of Motor Vehicles (DMV) only if it is
requested by the DMV. Otherwise, this certificate is to be held by you
for your records.
To ensure your full protection under emissions warranty provisions, and to
avoid any inconvenience when renewing your registration, it is
recommended that you have your vehicle serviced as soon as possible.
Failure to do so could be determined as a lack of proper maintenance of
your vehicle.

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2023 Ford Motor Company

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