Technical product information
Charging starts and stops when using a high voltage charging unit - DTC P33E800 is evident within 00C6
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),United Arab Emirates
E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest
America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2066502/3
No.
Level
EH
Status
Approval
Release
date
Event memory entries

Diagnostic address
Event memory entry
Fault type Fault status
00C6 - High-voltage battery charger P33E800: Charge socket A, charge connector lock mechanical malfunction
static
New customer code
Object of complaint
electrical power, electric system, data transfer -> power supply
electrical power, electric system, data transfer -> battery management -> charging highvoltage battery

Vehicle data
Bentayga Hybrid
Sales types
Type
4V14F9
4V14F9
4V14F9
4V14F9

MY
2020
2021
2022
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
name

INTERNAL

Complaint type
functionality
functionality -> defective function
sequence

Position

Customer statement / workshop findings
Customer statement
•

When using a high voltage charging unit to charge the high voltage battery, charging starts and is then interrupted/stops

Workshop findings
The following DTC is also evident:
•

P33E800: Charge socket A, charge connector lock mechanical malfunction - passive/sporadic

Technical background
CAUTION

CAUTION

Referring to Figure 1 - Whilst charging the high voltage battery when using a high voltage charging unit (with the vehicle in an unlocked
condition) the charge socket locking pin retracts. The unsupported weight of the cable results in the cable relaxing within the charge socket, the
charging issue is then evident once the vehicle is locked, this is due to the locating pin being unable to lock into place resulting in the charging
process being interrupted

Figure 1
In the event the issue is as described within the Customer statement/Workshop findings section, refer to the instructions
within the Measure section of this TPI

TPI Revision history
2066502/2
2023 Model year added into the Header data
2066502/3
Software update added within the Measure section
New Flying Spur applicability removed from the header data as no longer applicable

Production change
-

Measure
1) Referring to Rep.Gr 93 - Carry out an Inspection and classification of the Hybrid battery unit AX1
VERY IMPORTANT: In the event that the classification result of the battery is ‘Normal’ the operative should conduct the
remaining steps of this TPI from step 2
However

INTERNAL

If the classification result of the battery is either ‘Danger’ or ‘Warning’ then move the car to the quarantine area and raise a
DISS immediately, the operative MUST NOT continue with any other work unless instructed via the open DISS query
Software update to the High voltage battery charger 00C6
General information for the reprogramming:
• The closed-circuit voltage of the vehicle must be at least 12.5 V during the reprogramming. Connect the battery of the
vehicle to an external power supply. For further information see the Maintenance manual.
• During the reprogramming switch off all unnecessary consumers (ventilation, seat heater, interior lights).
• Because of the highest transmission stability we recommend the use of the diagnosis interface VAS 6154 (WiFi diagnostic
tool) only in the USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these
units are not available, the diagnosis interface VAS 5054 (A) can also be used in USB mode
2) Select and run Guided fault finding
•

Within the Special functions tab select SVM – Code Input

•

Select Perform test (Figure 2)

Figure 2
3) On the next screen enter the SVM code 4V00C6ZDC01 and select Adopt (Figure 3)
•

Follow all on screen prompts

Figure 3
•

All control modules will now be interrogated.

4) Once this is complete, a confirmation message will be evident confirming that the all actions have been completed successfully
•

Select Done/Continue

•

Follow on screen prompts until program end

•

Clear all DTC’s before conducting the remaining steps

5) On completion of steps 2 and 3, carry out the remaining instructions to completion:
6) After the update programming, gear selection will not be possible. To wake up the system a bus silence is required, carry out the following
steps in the order stated below:

INTERNAL

•

Switch off the ignition

•

Remove the diagnostic interface from the OBD port

•

Switch off and remove the battery charger from the vehicle

•
•

Close the bonnet and all doors then lock the vehicle
Wait 5 minutes so that the vehicle goes into bus silence

•

When 5 minutes has elapsed, unlock the vehicle and open the driver’s door

•

Switch on the ignition

•

Confirm that the gear selection is now possible

7) On completion raise a non-technical DISS ensuring the following text is copied and pasted into the DISS query
!!!!!TPI: 2066502/- conducted - charging starts and stops when using a high voltage charging unit!!!!!
NOTICE

Figure 4
In the event that there is a new charging complaint with different DTC’s logged, reference should also be made to other VIN
applicable charging issue related TPI’s where relevant

Warranty accounting instructions
Warranty type
Damage service number
Damage code
Labour
Labour operation code
Time

INTERNAL

110 or 910
93 03
00 55
01 51 00 00
As per the ODIS log (Must not exceed 30 time units)