Bulletin No.: 16370A
Date: January 2016

Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Floor Console Armrest Latch

MODELS:

2016 Chevrolet Colorado
2016 GMC Canyon

This bulletin has been revised to include a copy of the customer letter. Please discard all copies
of bulletin 16370.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery November 30, 2015. Once the
service procedure contained in this bulletin has been performed on the vehicle, the vehicle is
released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that certain 2016 model year Chevrolet Colorado and GMC Canyon
vehicles may have a console-compartment door latch assembly that does not comply with
Federal Motor Vehicle Safety Standard (FMVSS) No. 201, “Occupant protection in interior
impact.” The supplier of these latch assemblies may have produced assemblies using the wrong
latch spring, and that latch spring could fail to hold the console-compartment door closed during
the test procedures specified in Section 5.3 of FMVSS 201. The console-compartment door
may not remain closed in a crash, increasing the risk of occupant injury.
CORRECTION
Dealers are to replace the floor console armrest latch assembly.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
Copyright 2015 General Motors. All Rights Reserved.

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January 2016

Bulletin No.: 16370A

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
For U.S. and Canada: Parts required to complete this recall are to be obtained from General
Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing”
before ordering parts. Order parts on a CSO = Customer Special Order only. All orders will be
reviewed prior to being filled.
Part Number
23385780

Description
Front Floor Console Compartment Door Latch

Quantity/Vehicle
1

SERVICE PROCEDURE

3710733

1.

Replace the front floor console compartment door latch (2). Refer to Front Floor Console
Compartment Door Latch Replacement in SI.

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.

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January 2016

Bulletin No.: 16370A

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9101930

Description
Front Floor Console Armrest Latch Replacement

Labor
Time
0.2

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.

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January 2016

Bulletin No.: 16370A

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

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January 2016

Bulletin No.: 16370A

IMPORTANT SAFETY RECALL
December 2015
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2016 model year Chevrolet Colorado and GMC
Canyon vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, “Occupant
protection in interior impact.” As a result, GM is conducting a recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with
our products.

IMPORTANT





Your vehicle is involved in GM recall 16370.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
Until your vehicle is repaired, avoid storing items in the
front floor console compartment, as they could be
expelled into the passenger compartment during a
collision, increasing the risk of occupant injury.

Why is your
vehicle being
recalled?

The console-compartment door latch assembly does not comply
with Federal Motor Vehicle Safety Standard (FMVSS) No. 201,
“Occupant protection in interior impact.” The supplier of these latch
assemblies may have produced assemblies using the wrong latch
spring, and that latch spring could fail to hold the consolecompartment door closed during the test procedures specified in
Section 5.3 of FMVSS 201. The console-compartment door may
not remain closed in a crash, increasing the risk of occupant injury.

What will we
do?

Your GM dealer will replace the floor console armrest latch
assembly. This service will be performed for you at no charge.
Because of service scheduling requirements, it is likely that your
dealer will need your vehicle longer than the actual service
correction time of approximately 25 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

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January 2016

Do you have
questions?

Bulletin No.: 16370A

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-866-996-9463
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-462-8583

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 15V807.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
GM Recall 16370

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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