Bulletin No.: 15777A
Date: January 2016

Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:

Front Seat Belt Bolt Torque

MODELS:

2015 Chevrolet Cruze

This bulletin has been revised to include a copy of the customer letter. Please discard all copies
of bulletin 15777.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in
certain 2015 model year Chevrolet Cruze vehicles. On some of these vehicles, one of four
bolts that attach the driver side seat belt assembly to the vehicle may not have been fully
torqued in the assembly process. An insufficiently torqued fastener may cause the assembly
to not hold the required load, which may increase the risk of injury in a crash.
CORRECTION
Dealers will remove the driver side B-pillar garnish trim, inspect and re-torque bolts if required.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
No parts are required for this procedure.

Copyright 2016 General Motors. All Rights Reserved.

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Bulletin No.: 15777A

SERVICE PROCEDURE
1. Position the driver seat in the full forward position.
2. Remove the left center pillar upper garnish molding. Refer to Center Pillar Upper Garnish
Molding Replacement in SI. It is not necessary to disconnect the seatbelt from the pillar or
seat.

4341406

3. Locate the upper front seat shoulder belt guide adjuster bolt, Tighten 45 Nm (33 lb ft).

4341407

4. Locate the lower front seat shoulder belt guide adjuster bolt, Tighten 45 Nm (33 lb ft).

4341411

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Bulletin No.: 15777A

5. Locate the front seat belt retractor D ring bolt, Tighten 45 Nm (33 lb ft).

4341413

6. Locate the front seat shoulder belt retractor bolt, Tighten 45 Nm (33 lb ft).
7. Reinstall the center pillar upper garnish molding. Refer to Center Pillar Upper Garnish
Molding Replacement in SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9101965

Description
Inspect and Tighten Driver Side Seat Belt Fasteners

Labor
Time
0.3

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima

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Bulletin No.: 15777A

facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 15777A

IMPORTANT SAFETY RECALL
February 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2015 model year Chevrolet Cruze vehicles. As a result, GM is conducting a safety
recall. We apologize for this inconvenience. However, we are concerned about your safety
and continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in GM recall 15777.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

One of four bolts that attach the driver side seat belt assembly to
the vehicle may not have been fully torqued in the assembly
process. An insufficiently torqued fastener may cause the
assembly to not hold the required load, which may increase the risk
of injury in a crash.

What will we
do?

Your GM dealer will remove the driver side B-pillar garnish trim,
inspect and re-torque the bolts if required. This service will be
performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual inspection and service correction time of
approximately 25 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at

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Bulletin No.: 15777A

1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 15V876.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
GM Recall 15777