NHTSA ID Number: 10248397
Manufacturer Communication Number: M1612
TSB/Document Date: 2024-01-06
Summary
SERVICE BULLETIN M1612: MILWAUKEE-EIGHT AND TWIN CAM TRANSMISSION GEAR PACKS. Purpose: This bulletin informs dealers that all: • Twin Cam gear packs on CVO, Dyna, Police, Softail, Touring & Trike models and • Milwaukee-Eight gear packs on CVO, Police, Softail, Touring & Trike models ordered after December 04, 2023 will not come with the shift drum, forks, shafts and related hardware.
M1612
2023-12-04
M1612: MILWAUKEE-EIGHT AND TWIN CAM TRANSMISSION GEAR PACKS
Table 2. 2006-2017 Twin Cam Part Numbers
Reason for Revision
Old Part No.
Refer to Table 1.
35000104A
Table 1. Document History
Date
Rev
Revision (Rev) Description
2023-12-04 - Initial release
35255-10B
35246-10B
Purpose for Service Bulletin
35247-10B
This bulletin informs dealers that all:
• Twin Cam gear packs on CVO, Dyna, Police, Softail, Touring
& Trike models
and
35000287A
35255-10C
35000238A
35247-10C
Table 3. 2017-2023 Milwaukee-Eight Part Numbers
Old Part No.
ordered after December 04, 2023 will not come with the shift
drum, forks, shafts and related hardware.
35000198
The Job Time Code (JTC) 4305 has been updated to reflect
the extra time needed to replace the shift drum when servicing
a new gear pack. Use the updated labor time and code in the
JTC manual for "Replace Transmission Gear Pack" to submit
warranty claims.
35000198A
35000198B
35000199
Vehicles Affected
35000199A
2006-2017 Twin Cams: Dyna models
35000199B
2007-2016 Twin Cams: CVO, Police, Touring and Trike models
2017-2024 Milwaukee-Eight: CVO, Police, Touring and Trike
models
New Part No.
NOTE
Excluding 2023 CVO Street Glide (FLHXSE) and Road Glide
(FLTRXSE)
• Milwaukee-Eight gear packs on CVO, Police, Softail, Touring
& Trike models
2007-2017 Twin Cams: Softail models
Item Description,
Color
Transmission Gear
Assy, Black granite
Transmission Gear
Assy, Gray granite
Transmission Gear
Assy, Black
Transmission Gear
Assy, Silver
Item Description
Transmission Gear
Assy, Black
Transmission Gear
Assy, Black
Transmission Gear
Assy, Black
Transmission Gear
Assy, Black granite
Transmission Gear
Assy, Black granite
Transmission Gear
Assy, Black granite
New Part No.
35000238A
35000238A
35000238A
35000287A
35000287A
35000287A
NOTE
This includes all Milwaukee-Eight variants.
Table 4. 2023 and Later Milwaukee-Eight Part Numbers
2018-2024 Milwaukee-Eight: Softail models
Old Part No.
Markets Affected
24400379
All markets affected.
24400389
Part Numbers
Item Description
Transmission Gear
Assy, Black
Transmission Gear
Assy, Black granite
New Part No.
24400409
24400410
Refer to Table 2.
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING
INITIAL HERE
SERVICE
MANAGER
SALES MANAGER PARTS MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO
Required Dealer Action
Table 5.
Action
Required
NO
YES
Resolution
Non-Actionable:
This is for informational purposes only or a technical tip.
When ordering transmission gear packs, be aware that the new
gear pack will not come with the shift drum, forks, shafts
or related hardware.
Dealers will need to reuse the old shift drum, forks, and shafts
or order new ones if replacement is necessary.
2/2
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TSB/Document ID: M1612
Replacement Service Bulletin Number:
MFR Communication Date: 2023-12-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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