NHTSA ID Number: 10248388
Manufacturer Communication Number: SA-021-23b
TSB/Document Date: 2024-01-06
Summary
Qi Wireless Charger symptom troubleshooting
BULLETIN NOTES
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red.
Previous SAs:
Date(s) Issued:
SA-021/23
08/28/23 and 04/14/23
SA-028/22
05/02/22
APPLICABLE MODEL(S)/VINS
2024 CX-90 equipped with factory installed Qi Wireless Charger
1. Charging area
2. LED indicator
2023-2024 CX-50 equipped with factory installed Qi Wireless Charger
2023-2024 CX-50 equipped with Mazda
Genuine Accessory Qi Wireless Charger
1. LED indicator
2. Charging area
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2022-2024 CX-5 equipped with factory installed Qi Wireless Charger
2021-2023 CX-9 equipped with factory installed Qi Wireless Charger
• A - Charging Area
• B - Indicator
• C - Power Button
2019-2024 Mazda3 equipped with Mazda Genuine Accessory Qi Wireless Charger
2020-2024 CX-30 equipped with Mazda Genuine Accessory Qi Wireless Charger
• A - Charging Area
• B - Indicator
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DESCRIPTION
Index
Symptom Troubleshooting
LED Indicator / Infotainment Display Icon
Supplemental Information
CX-50 Factory Installed and Mazda Genuine
Accessory
CX-5, CX-9 and CX-90 Factory Installed
Symptom
Mazda3 and CX-30 Mazda Genuine
Accessory Qi Wireless Charger
Possible Cause
• Device is not complatible with Qi wireless
charging standards (see trademark below)
• Device is not complatible with Qi
wireless charging standards (see
trademark below)
• Phone case is not complatible with Qi wireless
charging standards
Most phone cases will list compatibility on
the packaging
None approved phone cases with
magnets or metal plates
○
Phone will
not charge
○
•
•
•
•
•
•
•
•
The engine is not running
Doors and/or liftgate is open
The mobile device is fully charged.
Foreign matter between the device and the
charging area
The temperature of the mobile device is high
The mobile device is placed with the charging
side facing upward
The mobile device is placed in a position
extremely deviating from the center of the
charging area
The Near Field Communication (NFC) function
setting of the mobile device is on (depends on
the model of the mobile device)
• Phone case is not complatible with Qi
wireless charging standards
Most phone cases will list
compatibility on the packaging
None approved phone cases
with magnets or metal plates
• Ignition Off
• The mobile device is placed in a
position extremely deviating from the
center of the charging area
• The temperature of the mobile device is
high
• LED indicator error (see table below)
○
○
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• Your vehicle is in an area where strong radio
waves or electrical noise occur such as near a
television tower, power plant, or airport.
• Power Turned OFF
Function can be switched on/off by
pressing the power button on the Wireless
Charger (Qi) for approx. 3 seconds
○
• LED indicator error (see table below)
• DTC is stored
• Noise interference reduction function ON
• Function can be switched on/off by
pressing the power button on the Wireless
Charger (Qi) for approx. 1 sec
• iPhone 12 and later Tech Tip
Go to MGSS:
Resources
• CX-50 WIRELESS CHARGER (Qi)
INSPECTION
• CX-9 WIRELESS CHARGER (Qi) INSPECTION
• CX-5 WIRELESS CHARGER (Qi) INSPECTION
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CX-50, CX-90
Factory Installed and Mazda
Genuine Accessory
LED Indicator
No light - System
Off
Infotainment
Display Icon
---
White - Charging is
possible
Amber - Normal
charging *4
Green - Fast
charging *1, *5
Flashing White Charging
conditions are not
met *3
Flashing red Charging is not
possible because
charging pad high
temperature is
detected
Vehicle side
(Charging will
resume when
charging pad cools)
Flashing red Charging is not
possible because:
• Customer
device high
temperature
• Foreign
matter is
detected
Customer
• Phone case device issue
is not
compatible
with Qi
wireless
charger
CX-5 and CX-9
Factory Installed
Mazda3 and CX-30
Mazda Genuine
Accessory
LED Indicator
LED Indicator
• No light System Off
• White Stand-by
(charging is
possible)
• Amber Normal
charging
• Green - Fast
charging
• Flashing
Amber Normal
charging
(charging
efficiency is
low)
• Flashing
Green - Fast
charging
(charging
efficiency is
low)
• Flashing
White Stand-by
(charging is
not possible)
• Flashing red
(charging
pad high
temperature
is detected,
Foreign
matter is
detected)
• Solid red
(charger
malfunction)
Customer Device
Device Display
Infotainment
Display Icon
• No light • Customer device
System Off
high temperature
• White - Standby (charging is Example: iPhone
possible)
• Green Charging
• Flashing White
- Charge
Complete *2
• Orange (foreign
matter detected
or device high
temp)
• Red (charger
malfunction)
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Solid red - There is
a problem with the
Wireless Charger
(Qi) and it needs to
be repaired by an
Authorized Mazda
Dealer
*1: Some mobile devices can switch between normal charging and fast charging.
*2: *For some types of mobile device, the indicator may remain green even when charging is complete.
*3: Charging conditions:
a. Engine is running
b. Qi compatible device placed in center of the charging area on the tray
c. Doors and liftgate are closed
*4: PHEV gasoline engine Off
*5: PHEV gasoline engine running
iPhone 12 and later Tech Tip
MagSafe introduced on iPhone 12 and later. If the mobile device is not placed at the center of the
wireless charger (Qi), charger performance is poor. Charger performance can be improved by adding a
rubber block to center the device.
iPhone 12 and later
The coil (1) and magnets (2) are located at the center
Qi Charger
The coil is located at the center of the Qi symbol
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Poor alignment may create coil and magnet
interference. Qi charger performance is poor.
Add a rubber block (A) or equivalent to improve
alignment. Qi charger performance is improved.
CX-50 Genuine Mazda Accessory Qi Wireless Charger
Supplemental Information
REPAIR PROCEDURE
Go to 09-023/23 - WIRELESS CHARGER (Qi) CONCERNS
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TSB/Document ID: SA-021-23b
Replacement Service Bulletin Number:
MFR Communication Date: 2023-12-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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