BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.
Previous TSBs:

Date(s) Issued:

09-023/23

05/30/23 and 09/28/23

APPLICABLE MODEL(S)/VINS
US Spec.:
2022 CX-3 vehicles with VINs lower than JM1 DK**** ** 606638 (Produced before Jul. 11, 2022)
2022 CX-5 vehicles with VINs lower than JM3 KF**** ** 649504 (Produced before Aug. 1, 2022)
2021-2023 CX-9 vehicles with VINs lower than JM3 TC**** ** 645342 (Produced before Nov. 21, 2022)
2023 CX-50 vehicles with VINs lower than 7MM VA**** ** 145085 (Produced before Apr. 13, 2023)
Mexico Spec.:
2023 CX-3 vehicles with VINs lower than 3MJ DK**** ** 700228 (Produced before Dec. 1, 2022)
Mexico/PR Spec.:
2022-2023 Mazda2 (Mexico built) vehicles with VINs lower than 3MD DJ**** ** 464820 (Produced before Jan. 3, 2023)
NOTE:
This service bulletin supersedes TSB "09-009/22 - WIRELESS CHARGER FOR MOBILE DEVICES DOES NOT
START CHARGING OR STOP CHARGING IMMEDIATELY"

DESCRIPTION
Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device
(smartphone etc.) is placed in the proper position on the wireless charger (Qi).
- It does not start charging.
- Soon after starting, it stops charging with the indicator flashing in red.
- Soon after starting, it stops charging without any visible sign.
These symptoms may be caused by improper control software of the wireless charger (Qi). To eliminate these concerns,
the specification of the wireless charger (Qi) has been modified.
NOTE: The modifications for the symptoms are different depending on the model.
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Symptom

MAZDA2

CX-3

CX-9

Charging does not
start

X

X

X

X

*1

Red indicator turn
s on immediately j
ust after charging
starts

X

X

X

X

X

CX-5

CX-50

X: Applicable
-: Not applicable (under further study for modification)
*1: Mass production started with the modified part.
NOTE: If the mobile device is not placed at the center of the wireless charger (Qi), charger performance will be less than
expected.
The wireless charger (Qi) is not compatible with MagSafe (introduced on iPhone 12 and later phones) and if the mobile
device is not placed at the center of the wireless charger (Qi), charger performance will be less than expected.
NOTE: About MagSafe
MagSafe is the charging system using magnetic alignment device introduced on iPhone 12 and later phones.
Not only on Mazda vehicles, on wireless chargers not compatible with MagSafe, proper area for the best charger
performance is limited depending on user environment, such as a case, position of the mobile device, remaining battery
and/or device temperature.
Regarding the wireless charger (Qi) mentioned on this Service Information, charging performance of a MagSafe
compatible mobile device is not expected to be improved.
Theory of operation of the wireless charger (Qi)
The wireless charger (Qi) transfers power between coils integrated in the charger and the mobile device.
The center of both coils should be well aligned for the best performance. Poor alignment between both coils results in
poor charging performance. Therefore, place the mobile device so that the center of the coil of the charger and the
mobile device are aligned.

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Well aligned coils for best performance

Poor alignment causes reduced power reception

The coil (1) and magnets (2) are located at the center of iPh The coil is located at the center of the Qi symbol of the char
one
ger
Effect of MagSafe to the charging performance
MagSafe is a wireless power transfer standard developed by Apple Inc. The MagSafe compatible charger and the mobile
device (iPhone 12 and later) are aligned using magnets integrated in both of them for efficient charging performance.
If only the mobile device is MagSafe compatible on a charger that is not MagSafe compatible, alignment using magnets
is not possible and the magnets and coil may interfere with the charging (see image below/left).
In this case, alignment procedure not using the magnet can reduce the negative effect on charging performance (see
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image below/right).
Even for the MagSafe compatible mobile device, place it on the charger manually aligning the center of the coils.

Interference by the coil and magnets spoil the charging perf Assist alignment with a rubber block for better power transf
ormance
er
Trademarks
• "Qi" and the Qi symbol are trademarks or registered trademarks of the Wireless Power Consortium (WPC).
• iPhone and MagSafe are trademarks of Apple Inc., registered in the U.S. and other countries.

REPAIR PROCEDURE
1. Check the conditions of the mobile device:
•
•
•
•
•
•
•
•

The mobile device is compatible with the wireless charger (Qi).
The mobile device does not have a case.
The mobile device does not have stickers on the back.
The NFC function of the mobile device is turned off.
Temperature of the mobile device is not too hot.
Remaining battery level of the mobile device is 80% or less.
Charging side of the mobile device faces the wireless charger (Qi).
Location of the mobile device is not far from the center of the wireless charger (Qi).

NOTE: Charging status display (found in the owner's manual):
The charging status of the Wireless Charger (Qi) can be checked with the LED indicator or the icon displayed on the
center display.
Illumination/
flash pattern

Status
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Does not turn on

Indicates that charging is turned off.

Turns on in white

Indicates that charging is possible.

Turns on in amber

Indicates normal charging.

Turns on in green

Indicates fast charging*1.

Flashes in amber

Indicates normal charging when charging efficiency is low.

Flashes in green

Indicates fast charging*1 when charging efficiency is low.

Flashes in white

Indicates that the charging conditions are not met.

Flashes in red

Indicates that charging is not possible because high temperature is detected.
Indicates that charging is not possible because foreign matter is detected.

Turns on in red

Indicates that there is a problem with Wireless Charger (Qi) and it needs to be repaired. Consult
an expert repairer (we recommend an Authorized Mazda Repairer).

*1 Some mobile devices can switch between normal charging and fast charging.
2. Check the conditions of the vehicle:
• The engine is running or the vehicle power position is ON.
• The hood, liftgate and doors are all closed.
• The wireless charger (Qi) is turned on. If the indicator is off, enable the Wireless Charging under the Connectivity
Settings screen in the center display.
• Temperature of the wireless charger (Qi) is not too hot.
• The vehicle is not close to the source of strong radio wave or electro-magnetic noise such as a television tower, a
power plant or airport.
3. Diagnosis:
3-1. Are all conditions of the mobile device and the vehicle in steps 1 and 2 met?
Yes - go to step 3-2.
No - this Service Information is not applicable.
3-2. Does the indicator on the wireless charger (Qi) turn on in white (charging is possible)?
Yes - go to step 3-3.
No - go to step 4 for charger replacement.
3-3. When the mobile device is placed at the center of the wireless charger (Qi), does the indicator on the wireless
charger (Qi) turn on in green or amber (charging)?
Yes - go to step 3-4.
No - if the indicator flashes in red, place another mobile device (with NFC function turned off) at the center of the wireless
charger (Qi).
• if the indicator still flashes in red, go to step 4 to replace the wireless charger (Qi) .
• if the indicator turned to green or amber, this Service Information is not applicable.
NOTE: The following causes may result in the indicator flashing in red:
• Foreign object is detected.
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• NFC card is detected.
• Temperature of the wireless charger (Qi) is 122 °F (50 °C) or higher (overheat protection)
3-4. Does charging continue for 10 minutes or longer?
Yes - this Service Information is not applicable.
No - go to step 3-5.
3-5. Does the indicator on the wireless charger (Qi) turn on in white within 3 seconds (or immediately) after the mobile
device is removed from the wireless charger (Qi)?
Yes - go to step 4 to replace the wireless charger (Qi) .
No - this Service Information is not applicable.
NOTE: The overheating protection is possibly activated.
4. Replace the wireless charger (Qi) with a modified part according to the instructions on MGSS online:
•
•
•
•
•

Mazda2: (WIRELESS CHARGER (Qi) REMOVAL/INSTALLATION)
CX-3: (WIRELESS CHARGER (Qi) REMOVAL/INSTALLATION)
CX-5: (WIRELESS CHARGER (Qi) REMOVAL/INSTALLATION)
CX-9: (WIRELESS CHARGER (Qi) REMOVAL/INSTALLATION)
CX-50: (WIRELESS CHARGER (Qi) REMOVAL/INSTALLATION)

PARTS INFORMATION
Parts Number

Description

Qty.

Notes

D50E-66-CHXE

CHARGER, BATTERY-WIR
ELESS

1

MAZDA2

DHDM-66-CHXD

CHARGER, BATTERY-WIR
ELESS

1

CX-3

KSD4-66-CHXB

CHARGER, BATTERY-WIR
ELESS

1

CX-5

TC3M-66-CHXH

CHARGER, BATTERY-WIR
ELESS

1

CX-9

VA40-66-CHXB

CHARGER, BATTERY-WIR
ELESS

1

CX-50

WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.

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Warranty Code:

A

Symptom Code

64

Damage Code

9W

Causal Part No.

****-66-CHX*

Quantity
Operation No. and Labor Hours

1
CX-3, CX-5, Mazda2

XXWCRARX / 0.3 Hrs.

CX-9, CX-50

XXWCRBRX / 0.2 Hrs.

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