Technical product information
Engine Oil - Consumption - V8 Kovomo
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2059149/5
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
engine -> lubrication system
engine -> lubrication system -> engine oil
engine -> operation, engine control
engine -> lubrication system -> engine oil

Complaint type
Position
functionality
component / consumables -> too much
component / consumables
component / consumables -> too little

Vehicle data
New Continental GT/GTC - New Flying Spur
Sales types
Type
3S32CB
3S32CB
3S32CB
3S32CB
3S32CB
3S42CB
3S42CB
3S42CB
3S42CB
3S42CB
ZG22CB
ZG22CB
ZG22CB
ZG22CB
ZG24CB
ZG24CB

MY
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024
2021
2022
2023
2024
2023
2024

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Bentayga
Sales types
Type
4V14D9
4V14D9
4V14D9
4V14D9
4V14D9
4V14D9
4V15D9
ZV14D9

INTERNAL

MY
2019
2020
2021
2022
2023
2024
2024
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Documents
Document name
master.xml
example.pdf
report.xlsx

INTERNAL

Customer statement / workshop findings
Engine oil warning lamp illuminated within the Drivers Instrument Panel (DIP)
Engine oil requires “topping up” between services
Excessive engine oil consumption

Technical background
In order to provide effective lubrication and cooling of internal engine components, all internal combustion engines consume a certain amount of
engine oil. Oil consumption varies from engine to engine and may change significantly over the life of the engine. Typically, engines with
specified running-in periods consume more oil during the running-in period, the oil consumption will stabilize after the running-in period. Refer to
the Owner’s Manual for specific running-in procedures
Under normal conditions, the rate of oil consumption depends on the quality and viscosity of the oil, the RPM at which the engine is operated,
ambient temperature and road conditions. Additional factors are the amount of oil dilution from water condensation or fuel residue, and the
oxidation level of the oil
Certain driving conditions may negatively influence the rate of oil consumption. This can occur while the vehicle is operated in city driving
conditions, for example: stop and start traffic with extended idle periods

Revision history - TPI 2059149/5
• Header data amended regarding regional applicability and model year applicability
•

Warranty accounting instructions added into the TPI

•

The Measure section has now been divided as follows:

Step 1 - Initial oil consumption check (Must be conducted in the first instance to determine if the oil consumption is within specification or not)
Step 2 - Detailed oil consumption check (Must only be conducted if the oil consumption was found not to be within specification)

Production change
Not applicable

Measure
With a Customer complaint of excessive oil consumption the operative must obtain the following information from the Customer:
•

Typical driving style

•

Current mileage of vehicle

•

Typical vehicle usage

•

Types of roads typically driven on

•

Make and type of engine oil used for “topping up”

•

How much engine oil has been used?

•

Take a note of the duration in which the oil is consumed

•

Check for other Technical Product Information (TPI) documents that may be relevant to oil usage or leakage
NOTICE

Step 1 - Initial oil consumption check
With a Customer complaint of excessive oil consumption obtain the following data from the Customer:
•

Check for signs of oil leakage on or around the engine

•

Check for any related DTC’s

If no issues are identified, the operative should conduct the following:
•

Refer to Rep.Gr 17 - Checking engine oil level - Top up the engine oil to the maximum level

•

Hint: Ensure the amount of oil which was added during the initial top up is recorded, as this information may be required should there be a
necessity to conduct Step 2

INTERNAL

•

Request the customer drives the vehicle for a further 1000 km / 621 miles

After 1000 km / 621 miles has been completed
Or
The low oil level warning light is evident within the DIP, the operative should measure the amount of oil required to top the
engine oil level back to maximum
IMPORTANT: Should the amount of oil required to top up to maximum be less than 0.7 litres per 1000 km / 621 miles the operative must
inform the customer the oil consumption is within specification of 0.8 litres per 1000 km / 621 miles
NOTE: Please refer to the owner handbook, it is acceptable for the engine to consume 0.8 litres of oil for every 1000km / 621 miles
Or
Should the top up amount be more than 0.7 litres the operative must conduct Step 2

Step 2 - Oil consumption more than 0.7 litres
NOTICE

With the engine cold
•

Check for signs of blue smoke from the exhaust tailpipe, the checks should include an engine start, idling, when depressing the throttle and
with the engine under load
NOTICE

With the engine at operating temperature
•

Check for signs of blue smoke from the exhaust tailpipe, the checks should include an engine start, idling, when depressing the throttle and
with the engine under load
NOTICE

•

Referring to Rep.Gr 10 - Drain the engine oil into a suitable container

•

Referring to Rep.Gr 10 - Remove the engine oil filter / drain the oil from the filter and housing into the same container as the engine oil

IMPORTANT: Refer to the instructions within the attached record sheet to weigh the oil which was drained from the engine /
oil filter
NOTE: An example of the oil consumption calculation is also attached
•

Complete the record sheet

•

Renew the engine oil filter - Refer to Rep.Gr 10

•

Renew the engine oil - Refer to Rep.Gr 10

•

Request the customer returns after 1000km

On customer return
•

Referring to Rep.Gr 10 - Drain the engine oil into a suitable container

•

Referring to Rep.Gr 10 - Remove the engine oil filter / drain the oil from the filter and housing into the same container as the engine oil

IMPORTANT: Refer to the instructions within the attached record sheet to weigh the oil which was drained from the engine /
oil filter
•

Complete the record sheet

•

Renew the engine oil filter - Refer to Rep.Gr 10

INTERNAL

•

Renew the engine oil - Refer to Rep.Gr 10

NOTE: Should the oil consumption be to specification as detailed below please advise customer
Or
In the event the oil consumption is not to specification - Raise a new Technical DISS query or respond via the existing DISS
query and await a response from Product support before carrying out any further work
NOTE: Please refer to the owner handbook, it is acceptable for the engine to consume 0.8 litres of oil for every 1000km / 621 miles
Oil consumption to specification
Mobil 1 TM ESP 0W - 40 - Density @ 150C 0.845 kg/l
1000km = 621miles

Warranty accounting instructions
NOTICE

Step 2 only
Warranty Type
110 or 910
Damage Service Number 17 01
Damage Code 00 55
Time to drain and refill the engine oil New Continental GT/C and New Flying Spur
Labour Operation Code
17 01 17 00
Time
140 TU
Time to drain and refill the engine oil Bentayga
Labour Operation Code
17 01 17 00
Time
90 TU
Time to replace the oil filter New Continental GT/C and New Flying Spur
Labour Operation Code
17 30 55 20
Time
20 TU
Time to replace the oil filter Bentayga
Labour Operation Code
17 30 55 70
Time
50 TU
Time to drain and fill the engine oil on second visit New Continental GT/C and New Flying Spur
Labour Operation Code
17 01 17 00
Time
140 TU
Time to drain and fill the engine oil on second visit Bentayga
Labour Operation Code
17 01 17 00
Time
90 TU
Time to conduct steps 1,2 and 3 within the Measure section
Labour Operation Code 17 01 01 05 (Use 99 index until 08/02/24)
Time
50 TU

Parts information
Refer to the ETKA parts catalogue

INTERNAL

Oil Consumption Measurement Report
1 Retailer Data
Importer

__________________ Retailer number_____________

Contact Person

__________________

Telephone Number

__________________ E-mail______________________

2 Vehicle Data
Chassis Number

____________________________________

Date of registration

__________________

Engine code

__________________

Vehicle registration number

Vehicle type

_________________

__________________

3 Customer Complaint
Oil consumption according to Customer

__________________l / 1000km or 621 miles

Complaint first noticed

__________________

Driving profile

__________________% Urban

__________________%Motorway

__________________% Rural

4 Measured Data
Weight of oil during initial fill (A)

__________________grams

Weight of drained oil after 1000km (B)

__________________grams

Weight of oil used (E)

__________________grams

Start mileage

__________________Miles/km

End mileage

__________________Miles/km

Total distance driven during test (C)

__________________Miles/km

5 Calculated Oil Consumption
Oil density Mobile 1 ESP 0W-40 (D)

845g / l

Oil consumed during test (E )

__________________grams

Amount of oil used (F) litres (E ÷ D)

__________________ litres

Oil consumption 1000 ÷ C x F

__________________l / 1000km or l / 621miles

Date_______________________

Signature___________________