NHTSA ID Number: 10247380
Manufacturer Communication Number: PIT6092
TSB/Document Date: 2023-12-18
Summary
This Preliminary information communicates to general motor technicians that this concern can happen once the radio is factory reset. GM is aware of this and have provided a work around but is still developing the repair.?
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TSB/Document ID: PIT6092
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
Bulletin No.: PIT6092
Published date: 11/30/2023
Preliminary Information
PIT6092 Loss Of Connected Services After A Radio Factory Reset
Proactive
Models
Brand:
Model:
Model Years:
VIN:
from
to
Engine:
Transmissions:
Lyriq
2023 - 2024
All
All
All
All
XT4
2024
All
All
All
All
Blazer EV
2024
All
All
All
All
Colorado
2023
All
All
All
All
Silverado EV
2024
All
All
All
All
Canyon
2023
All
All
All
All
Involved Region or Country North America
Additional Options (RPO)
Condition
IVD and IVE
Customers may notice that some of their connected services may not longer work
after performing a factory reset through the radio. This may include the Play Store,
Google, Google Assistant, Google Voice, Google Maps, Turn by turn, and certain
parts of the MyBrand app in the radio. The vehicles hot spot will still function.
This is due to a software anomaly causing the radio to not automatically re-register
with the GM back o ce when a factory reset is performed.
Cause
Correction:
General Motors
is aware of this condition and engineering is working on a x. As a temporary work around,
please press the blue OnStar button and request the OnStar agent to perform an account summary download.
This will get the radio re-registered.
To verify the radio registration, please select Settings>System>About>Device Registration.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
*3488018
Version History
Description
Verify the loss of connected services and the radio says
it is not registered
Perform OnStar call to register radio
*This is a unique Labor Operation for Bulletin use only.
Labor Time
0.2 Hr.
Add 0.2 Hr.
Version History
Version
1
Modi ed
11/30/2023 - Created On.
© 2023 General Motors. All Rights Reserved.
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