Bulletin No.: 14115B
Date: July 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Electric Power Steering Assist

MODELS:

2009-2010 Chevrolet HHR (Non-Turbo)
2010 Chevrolet Cobalt
2004-2007 Saturn ION
Equipped with Electric Power Steering
and
2005-2010 Chevrolet Cobalt
2005 Pontiac Pursuit
2005-2006 Pontiac G4
2006 Pontiac G5 Pursuit
2007-2010 Pontiac G5
Serviced under Safety Recall 10023 Prior to May 31, 2010

The Caution statement in the service procedure has been revised. Please discard all copies of
bulletin 14115A.
Due to part availability, this recall will be administered in phases. The first phase will consist of
all Chevrolet Cobalt and Pontiac vehicles and 2010 Chevrolet HHR vehicles.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in some
2009-2010 model year Chevrolet HHR (non-turbo), some 2010 model year Chevrolet Cobalt, all
2004-2007 model year Saturn ION vehicles equipped with electric power steering (EPS), and
service parts installed into vehicles under safety recall 10023 prior to May 31, 2010. The subject
vehicles equipped with EPS may experience a sudden loss of power steering assist that could
occur at any time while driving. If the power steering assist is lost, a message is displayed on
the Driver Information Center and a chime sounds to inform the driver. Steering control can be
maintained, as the vehicle will revert to a manual steering mode, but would require greater driver
effort at low vehicle speeds, which could result in an increased risk of a crash.
CORRECTION
Dealers are to replace the power steering motor.

Copyright 2014 General Motors. All Rights Reserved.

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July 2014

Bulletin No.: 14115B

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
19257875

Description
MOTOR KIT, P/S ASST

Quantity/Vehicle
1

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July 2014

Bulletin No.: 14115B

SERVICE PROCEDURE
Power Steering Assist Motor Housing Inspection -- All Vehicles Except Chevrolet HHR
Note: There is no power steering assist motor housing inspection for the Chevrolet HHR.
Refer to Power Steering Assist Motor Replacement Procedure – All Vehicles

3956167

Caution: Do not install a seal on a "first design" steering motor. Installing a seal on a "first
design" steering motor may damage the steering motor which may result in loss of assist
steering. A seal is only required on a "second design" steering motor – the motor with the
larger chamfer.
Before installing the power steering assist motor, inspect the power steering assist motor
housing (1) to verify the steering column design:


First Design: If the chamfer (a) is 1 mm (0.04 in) and 30 degrees then the steering column
is the first design and a power steering assist motor O-ring seal is NOT needed.



Second Design: If the chamfer (a) is 2.7 mm (0.11 in) and 45 degrees then the steering
column is the second design and a NEW power steering assist motor O-ring seal IS
needed.

Power Steering Assist Motor Replacement Procedure – All Vehicles
1.

Remove the power steering assist motor. Refer to Power Steering Assist Motor
Replacement in SI.

2.

Install the new power steering assist motor. Refer to Power Steering Assist Motor
Replacement in SI.

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July 2014

Bulletin No.: 14115B

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by December 31, 2015, unless otherwise specified by state law. If
this is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by December 31, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining

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July 2014

Bulletin No.: 14115B

customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100452
9100453
9100454

Description
Replace Power Steering Motor
Customer Reimbursement Approved*
Customer Reimbursement Denied* - For US dealers only

Labor
Time
0.5
0.2
0.1

Net
Item
N/A
**
N/A

* Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle. Submit the customer reimbursement warranty transaction prior to
submitting the repair transaction. Failure to do so will result in rejection of the repair warranty
transaction.
** The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.

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July 2014

Bulletin No.: 14115B

DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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July 2014

Bulletin No.: 14115B

IMPORTANT SAFETY RECALL
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in some
2009-2010 model year Chevrolet HHR (non-turbo), some 2010 model year Chevrolet Cobalt,
all 2004-2007 model year Saturn ION vehicles equipped with electric power steering (EPS),
and service parts installed into vehicles under safety recall 10023 prior to May 31, 2010. As a
result, GM is conducting a safety recall. We apologize for this inconvenience. However, we
are concerned about your safety and continued satisfaction with our products.

IMPORTANT






This notice applies to your GM vehicle, VIN _____________________.
Your vehicle is involved in GM safety recall 14115.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
If the warning message is displayed on the Driver Information Center
and a chime sounds, the power steering will be lost and the vehicle will
revert to a manual steering mode, which may require greater driver
effort at low vehicle speeds. The power steering may return the next
time the vehicle is started; however, you will still need to have your
vehicle serviced when parts are available.

Why is your
vehicle being
recalled?

Your vehicle equipped with EPS may experience a sudden loss of
power steering assist that could occur at any time while driving. If
the power steering assist is lost, a message is displayed on the
Driver Information Center and a chime sounds to inform the driver.
Steering control can be maintained, as the vehicle will revert to a
manual steering mode, but would require greater driver effort at low
vehicle speeds, which could result in an increased risk of a crash.

What will we
do?

Your GM dealer will replace the power steering motor. This service
will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 30 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

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July 2014

Bulletin No.: 14115B

Did you already
pay for this
repair?

Even though you may have already had this condition corrected,
you will still need to take your vehicle to your dealer for additional
repairs. If you have paid for repairs for the recall condition, please
complete the enclosed reimbursement form and present it to your
dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may
mail the completed reimbursement form and all required documents
to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be
presented to your dealer or received by the Reimbursement
Department by December 31, 2015, unless state law specifies a
longer reimbursement period.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V153.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #14115