Bulletin No.: 14092A
Date: May 2014

Recall Bulletin

SERVICE PARTS SAFETY RECALL
SUBJECT:

Ignition Switch Replacement

MODELS:

2008-2010 Chevrolet Cobalt
2008-2011 Chevrolet HHR
2008-2010 Pontiac Solstice
2008-2010 Pontiac G5
2008-2010 Saturn Sky

The Parts Information and Warranty Transaction Information sections have been
revised. Also included is a copy of the most recent customer notification letter. Please
discard all copies of bulletin 14092.
Vehicles involved in this recall are also involved in recall 14113 or 14133. Check the
Investigate Vehicle History (IVH) screen in the GM Global Warranty Management (GWM)
system to determine which additional recall is applicable. Perform the service
procedure provided in that bulletin in conjunction with the repair described in this
bulletin.
Please place orders only for ignition switch part number 23228993 and include the VIN.
GMCCA will fulfill the order with the parts needed for both recalls based on this.
In the interest of customer satisfaction and to assist with dealer throughput, recall
repairs for 14092 and 14113 or 14133 should be performed in a single dealer visit.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in the
following GM Parts and ACDelco Ignition & Start Switch service part number 10392423, and
the following Ignition & Start Switch Housing Kits that contain or may contain part number
10392423: GM Parts and ACDelco service part numbers 10392737, 15857948, 15854953,
15896640, and 25846762. GM records indicate these service parts may have been installed
during repairs in some 2008-2010 MY Chevrolet Cobalt, 2008-2011 MY Chevrolet HHR, 20082010 MY Pontiac Solstice, 2008-2010 MY Pontiac G5, and 2008-2010 MY Saturn Sky
vehicles, as well as in some other GM vehicles.
The ignition switch torque performance on vehicles repaired with GM Parts and ACDelco
Ignition & Start Switch part number 10392423 or assemblies that contain part number
10392423 may not meet General Motors’ specification. If the torque performance is not to
specification, the ignition switch may unintentionally move from the “run” position to the
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14092A

“accessory” or “off” position with a corresponding reduction or loss of power. This risk may be
increased if the key ring is carrying added weight or the vehicle goes off road or experiences
some other jarring event. The timing of the key movement out of the “run” position, relative to
the activation of the sensing algorithm of the crash event, may result in the airbags not
deploying, increasing the potential for occupant injury in certain kinds of crashes.
Whenever a customer contacts you about the recalls it is imperative that you remind
them of the following:
Until the recall repairs have been performed, it is very important that you remove all
items from your key ring, leaving only the vehicle key. The key fob (if applicable),
should also be removed from your key ring. Also, when exiting your vehicle, always
make sure your vehicle is in “Park”, or in the case of a manual transmission, put the
transmission into reverse gear. Always set the parking brake.
After the repairs, only use the new round hole keys and rings that have been provided
to you by your dealer. Destroy any old slotted keys you still have that have not been
turned into your GM dealer. Your GM dealer will provide replacement keys for your
vehicle free of charge for the life of the vehicle. If you obtain an ignition key
elsewhere, always use a key of the exact same design as the repair key, including the
shape, and size, and with only a round key hole.
CORRECTION
Dealers are to replace the ignition switch. (This is in addition to replacing the ignition cylinder
(if necessary) and cutting and relearning new keys for safety recall 14113 or 14133, as
appropriate, (to be performed during the same repair visit as 14092).)
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall
Reports or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Important: Due to a different vehicle security system, the ignition switch required for this recall
is different than the ignition switch required for the 2003-2007 model year vehicles involved in
recalls 13454 and 14063. We are diligently working with the supplier to obtain an initial supply

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Bulletin No.: 14092A

of this new part (part number 23228993) as quickly as possible. Dealers will be notified when
sufficient parts are available to begin repairing the 2008-2011 model year vehicles.
The parts required to complete this recall are to be obtained from General Motors Customer
Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering.
Part Number
23228993

Description
Ignition and Start Switch

Quantity/Vehicle
1

Note: GMCCA will utilize the VIN number provided on the ignition switch order to place an
order on your behalf for the parts required for this recall as well as to complete safety recall
14113 or 14133, whichever is applicable. This will ensure alignment of the ignition switch
shipment with the parts needed to complete all required recalls. You will receive the parts
required for the repair as a kit. The kit will contain an ignition switch, an ignition lock cylinder,
two ignition keys and two key rings, or an ignition switch, two ignition keys and two key rings.
Please refer to GM GlobalConnect messages G_0000191127 and G_0000192219 for
ignition switch ordering instructions and to review the Ignition Switch Reference Guide.
Note: Individual kit parts that are damaged during installation can be replaced by calling the
GM Product Quality Center (PQC) at 866-654-7654. Dealers must provide the kit number. Do
not call the PQC for part order rejection issues. Please contact your District Service Manager
Aftersales (DMA) for assistance in resolving rejected part orders.
SERVICE PROCEDURE
CAUTION: To avoid part damage carefully read and follow the instructions below.


Refer to the appropriate model and model year service procedure in Service Information
(SI) BEFORE removing or replacing an ignition switch or key lock cylinder.



If replacing both the ignition lock cylinder and the ignition and start switch, always replace
the ignition and start switch first before removing the ignition lock cylinder, as misalignment
between the ignition and start switch housing and the ignition and start switch will occur,
resulting in permanent damage to the ignition and start switch.



In order to allow the ignition and start switch to be removed or installed, always ensure the
ignition lock cylinder is in the RUN position. Once the ignition and start switch is removed,
do not move or turn the ignition lock cylinder during the procedure, as misalignment
between the ignition and start switch housing and the ignition and start switch will occur,
resulting in permanent damage to the ignition and start switch.



Never rotate the actuator shaft on the ignition and start switch as permanent damage to the
ignition and start switch will occur.



When installing the ignition and start switch, if the switch does not freely slide into position,
slightly rotate the ignition key clockwise and then counterclockwise while very lightly
pressing on the ignition and start switch until it is fully seated.



If a key learn procedure or programming event is required, use a Tech 2 or Tech 2 WIN
scan tool.

Note: Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133.
Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management
(GWM) system to determine which additional field action is applicable. Perform the service
procedure provided in that bulletin in conjunction with the repair described in this bulletin.

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Bulletin No.: 14092A

2085987

1. Remove the ignition switch from the vehicle. Refer to Ignition and Start Switch
Replacement in SI.
2. Install a new ignition switch. Refer to Ignition and Start Switch Replacement in SI.
CUSTOMER REIMBURSEMENT – U.S.
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by May 31, 2015, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.

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Bulletin No.: 14092A

CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by May 31, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION AND VEHICLE TOWING – For U.S. and Canada
Please refer to GM GlobalConnect message G_0000190527 for courtesy transportation
instructions.
For purposes of this recall, it is permissible to offer courtesy transportation to those customers
who express concern about the continued use of their vehicle or who require alternate
transportation while the vehicle is in for the recall repairs. The availability of courtesy
transportation to such customers is very important in maintaining customer satisfaction.
Dealers are to ensure that these customers understand that shuttle service or some other form
of courtesy transportation is available and will be provided at no charge. Dealers should refer
to the General Motors Service Policies and Procedures Manual for Courtesy Transportation
guidelines. In addition, for purposes of this recall, it is permissible to provide free towing to a
customer who may be concerned about operating their vehicle.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise. Please refer to GM GlobalConnect message
G_0000192219 to review the Ignition Switch Reference Guide.
Labor
Code
9100466

9100467*
9100468**
9100469**
*

Description
Replace Ignition & Start Switch
- Cobalt
- HHR
- G5
- Solstice
- Sky
Courtesy Transportation
Customer Reimbursement Approved
Customer Reimbursement Denied - For US Dealers Only

Labor
Time
0.4
0.4
0.4
0.7
0.7
N/A
0.2
0.1

Net
Item
N/A

***
****
N/A

To avoid having to “H” route this transaction for approval, it must be submitted prior to the
repair transaction (U.S. only).

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Bulletin No.: 14092A

**

To avoid having to “H” route this transaction for approval, it must be submitted prior to the
repair transaction (U.S. and Canada). Note that customer reimbursement will not close
this recall.

***

The amount identified in “Net Item” should represent the actual dollar amount for
courtesy transportation.

***

The amount identified in “Net Item” should represent the actual dollar amount reimbursed
to the customer.

CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For U.S. and Export (U.S. States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.

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Bulletin No.: 14092A

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 14092A
May 2014

Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that one or more defects as described below which relate to
motor vehicle safety exists in certain 2008-2010 model year (MY) Chevrolet Cobalt, 2008-2011
MY Chevrolet HHR, 2008-2010 MY Pontiac Solstice, 2008-2010 MY Pontiac G5, and 20082010 MY Saturn Sky vehicles. As a result, GM is conducting a recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with
our products.

IMPORTANT


This notice applies to your 2008-2010 model year (MY) Chevrolet Cobalt, 20082011 MY Chevrolet HHR, 2008-2010 MY Pontiac Solstice, 2008-2010 MY
Pontiac G5 or 2008-2010 MY Saturn Sky vehicle.



Parts needed for the recall repairs are becoming available for dealers to order.
Please contact your GM dealer to schedule an appointment to have the recall
repairs performed on your vehicle.



Until the recall repairs have been performed, it is very important that you
remove all items from your key ring, leaving only the vehicle key. The key
fob (if applicable), should also be removed from your key ring. Also, when
exiting your vehicle, always make sure your vehicle is in “Park”, or in the
case of a manual transmission, put the transmission into reverse gear.
Always set the parking brake.



The recall will be performed for you at no charge.

Why is your
vehicle being
recalled?

GM records indicate a defective Ignition & Start Switch or a kit
containing a defective Ignition & Start Switch may have been
installed in some 2008-2010 MY Chevrolet Cobalt, 2008-2011 MY
Chevrolet HHR, 2008-2010 MY Pontiac Solstice, 2008-2010 MY
Pontiac G5, and 2008-2010 MY Saturn Sky vehicles.
If your vehicle has the defective Ignition & Start Switch, there is a
risk, under certain conditions, that your ignition switch may move
out of the “run” position, resulting in a partial loss of electrical power
and turning off the engine. This risk increases if your key ring is
carrying added weight (such as more keys or the key fob) or your
vehicle experiences rough road conditions or other jarring or impact
related events. If the ignition switch is not in the run position, the air
bags may not deploy if the vehicle is involved in a crash, increasing
the risk of injury or fatality.
Some of these vehicles may also have a condition in which the
ignition key may be removed when the ignition is not in the “Off”
position. If the ignition key is removed when the ignition is not in the
“Off” position, unintended vehicle motion may occur: (a) for an
automatic transmission, if the transmission is not in “Park”; or (b) for
a manual transmission, if the parking brake is not engaged and the

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Bulletin No.: 14092A

transmission is not in reverse gear. This could result in a vehicle
crash and occupant or pedestrian injuries.
Until the recall repairs have been performed, it is very
important that you remove all items from your key ring, leaving
only the vehicle key. The key fob (if applicable), should also be
removed from your key ring. Also, when exiting your vehicle,
always make sure your vehicle is in “Park”, or in the case of a
manual transmission, put the transmission into reverse gear.
Always set the parking brake.
What will we
do?

Whether or not your ignition switch has been previously serviced,
GM will replace the ignition switch on your vehicle. This measure is
being taken in an abundance of caution, to make sure all defective
ignition switches have been removed from all vehicles.
Your GM dealer will replace the ignition switch on your vehicle
whether it is the original switch or a replacement. For vehicles that
have not previously had an ignition cylinder replacement under
warranty, dealers will replace the ignition cylinder. Dealers will also
cut and if necessary re-learn two ignition keys for each vehicle. This
service will be performed for you at no charge. Because of
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 90 minutes.
If required, your GM dealer will provide you with some form of
courtesy transportation at no charge while your vehicle is at the
dealership for this repair.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible. As part of the repairs to your
vehicle, your GM dealer will provide you with two new keys with a
round hole (rather than a slot) on new 13mm (1/2”) key rings.
These components are specifically designed to work together for
your safety. Please provide to your dealer all of your current slotted
keys.
Until the recall repairs have been performed, it is very
important that you remove all items from your key ring, leaving
only the vehicle key. The key fob (if applicable), should also be
removed from your key ring. Also, when exiting your vehicle,
always make sure your vehicle is in “Park”, or in the case of a
manual transmission, put the transmission into reverse gear.
Always set the parking brake.
After the repairs, only use the new round hole keys and rings
that have been provided to you by your dealer. Destroy any old
slotted keys you still have that have not been turned into your
GM dealer. Your GM dealer will provide replacement keys for
your vehicle free of charge for the life of the vehicle. If you
obtain an ignition key elsewhere, always use a key of the exact
same design as the repair key, including the shape and size

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Bulletin No.: 14092A

and with only a round key hole.
Did you already
pay for this
repair?

Even though you may have already had the ignition switch
replaced, you will still need to take your vehicle to your dealer
to have the switch replaced. If you have paid to have your
vehicle's ignition switch or ignition cylinder replaced, please
complete the enclosed reimbursement form and present it to your
dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may
mail the completed reimbursement form and all required documents
to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed reimbursement form and required documents
must be presented to your dealer or received by the
Reimbursement Department by June 30, 2015, unless state law
specifies a longer reimbursement period.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for these recalls are 14V047 and
14V171.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall Numbers: 14092 and 14113 or 14133