Bulletin No.: 14082
Date: March 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Passenger Side Instrument Panel Performance

MODELS:

2009-2014 Chevrolet Express
2009-2014 GMC Savana
2500/3500 Series Equipped with Front Passenger Side Airbag (AK5) and
GVWR of 10,000 Pounds (4536 kg) and Below

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery March 7 and March 10, 2014.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.

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Important
The stop delivery notices included light duty and heavy duty vehicles.
This bulletin addresses the heavy duty vehicles ONLY (2500/3500 Series).
The light duty vehicles (1500 Series) will be addressed under a separate bulletin,
Noncompliance Recall 14105. When the repair for the light duty vehicles is validated and
parts are available, the bulletin will be released. However, until the bulletin is published, the
light duty vehicles remain on stop delivery.

CONDITION
General Motors has decided that certain 2009-2014 model year Chevrolet Express and GMC
Savana vehicles with a GVWR of 10,000 pounds (4536 kg) and below equipped with front
passenger air bags fail to conform to Federal/Canada Motor Vehicle Safety Standard 201,
Occupant Protection in Interior Impact. On these vehicles, during a frontal impact below the air
bag deployment threshold, if an unrestrained front passenger head hits the instrument panel
above where the passenger airbag is located, it may decelerate at a rate exceeding the
requirements of FMVSS 201, resulting in a greater risk of injury.
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14082

CORRECTION
Dealers are to install a trim piece on the passenger side instrument panel.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Parts are currently in limited supply. If a SPAC case is required,
dealers should place a CSO order (not CSO3) and upgrade the order to a SPAC case
themselves. Do not place orders for unsold vehicles in dealer inventory at this time.
Note: For specific large fleets, parts will be preshipped from the Warranty Parts Center (WPC)
to identified fleet locations beginning March 26, 2014.
Part Number
23226083
21077323

Description
TRAY, I/P STOW
RETAINER, PUSH IN

Quantity/Vehicle
1
2

SERVICE PROCEDURE
1.

Remove the instrument panel upper trim pad. Refer to Instrument Panel Upper Trim Pad
Replacement in SI.

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Bulletin No.: 14082

3785217

2.

Remove the upper two screws that attach the instrument panel pad to the instrument panel
bracket.

3785223

3.

Install the brow assembly to the instrument panel.

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Bulletin No.: 14082

3785220

4.

Secure the brow assembly to the instrument panel using the two screws that were
previously removed. Tighten the screws to 3 N-m (27 lb in).

5.

Using the brow assembly as the template, drill two holes using an 8 mm (5/16 in) bit. The
depth of the hole should be no more than 30 mm (1.25 in) deep.

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Bulletin No.: 14082

3785225

6.

Install the two retainers.

7.

Install the instrument panel upper trim pad. Refer to Instrument Panel Upper Trim Pad
Replacement in SI.

FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.

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Bulletin No.: 14082

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100416
9100435

Labor
Time
0.9
N/A

Description
Instrument Panel Modification
Floor Plan Reimbursement

Net
Item
N/A
*

* The amount identified in the “Net Item” column should represent the product of the vehicle’s
average daily interest rate (see table below) multiplied by the actual number of days the vehicle
was in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (March 7, 2014) to the date the repair is
completed and the vehicle is ready for sale (not to exceed 27 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Chevrolet Express

$3.99

$5.06

2013 GMC Savana

$4.35

$5.06

2014 Chevrolet Express

$4.14

$5.06

2014 GMC Savana

$4.13

$5.06

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United

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Bulletin No.: 14082

States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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