Bulletin No.: 14152B
Date: September 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Transmission Shift Cable Fracture

MODELS:

2004-2007 Chevrolet Malibu Maxx
2004-2008 Chevrolet Malibu
2005-2008 Pontiac G6
2007-2008 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5)

This recall is being administered in phases due to part availability. The first phase covered
AURA vehicles. This second phases covers the Pontiac G6 vehicles. The Part Information
section has been revised to include G6 parts. Please discard all copies of bulletin 14152A.

CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet Malibu, 20052008 model year Pontiac G6, and 2007-2008 model year Saturn AURA vehicles equipped with
a 4-speed automatic transmission (ME7/MN5). These vehicles have a condition in which the
transmission shift cable may fracture at any time. When the fracture occurs, the driver may not
be able to select a different gear, remove the key from the ignition or place the transmission in
park. If the driver cannot place the vehicle in park, and exits the vehicle without applying the
park brake, the vehicle could roll away and a crash could occur without prior warning.
CORRECTION
Dealers are to install a shift cable assembly and mounting bracket.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14152B

sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Note: Due to part availability, this recall is being administered in phases. The first phase will
be all AURA vehicles. As parts become available, the bulletin will be revised to include part
numbers for the balance of the vehicles.
Part Number
23237999
23238001
25907374

Description
Cable Kit, A/Trans Range Sel Lvr (AURA)
Cable Kit, A/Trans Range Sel Lvr (G6)
Bracket, A/Trans Range Sel Lvr Cbl (all vehicles)

Quantity/Vehicle
1
1
1

SERVICE PROCEDURE
1.

Remove and discard the floor shift control cable. Refer to Floor Shift Control Cable
Replacement in SI.

1765068

2. Remove and discard the shift cable bracket (4) attached to the transmission.
3. Install a new floor shift control cable and new bracket. Refer to Floor Shift Control Cable
Replacement in SI.

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Bulletin No.: 14152B

2269484

Hybrid vehicle shown. Combustion engine vehicle is similar.
(1)
(2)
(3)
(4)
(5)

Clam Shell in Two Pieces
Clam Shell Around Shift Cable Locking Tabs
Clamp on Clam Shell
Inlet Coolant Hose and
Heater Cooler Pump.

4. Install the clam shell (1) (2) over the shifter cable locking tabs.
5.

Install the service clamp over the clam shell (3). Position the clamp fastener head away
from the inlet coolant hose (4). Tighten the clamp to 4 N·m (35 lb-in).

6.

Ensure that there is 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and
the clam shell (3). On hybrid equipped vehicles, it may be necessary to reposition the inlet
coolant hose (4) to achieve the required 15 mm (19/32 in) of clearance. To reposition the
inlet coolant hose (4) on hybrid equipped vehicles, locate the heater cooler pump (5)
and perform Steps 6.1-6.5.

Caution: Do not kink or damage the inlet coolant hose (4) when repositioning the hose
to obtain the 15 mm (19/32 in) clearance. To avoid damaging the hose clamp, use J-38185
or equivalent hose clamp pliers to loosen the hose clamp.
6.1. Remove the generator control module cover. Refer to Generator Control Module Cover
Replacement in SI.
6.2. Using J-38185 or equivalent hose clamp pliers, loosen the inlet coolant hose (4)
connected to the heater cooler pump (5). Note the location of the clamp on the inlet
coolant hose (4).
6.3. Rotate the inlet coolant hose (4) clockwise until 15 mm (19/32 in) of clearance between
the inlet coolant hose (4) and clam shell (3) is achieved.
6.4. Ensure that the inlet coolant hose clamp is secure on the inlet coolant hose (4) in the
production location.
6.5. Install the generator control module cover. Refer to Generator Control Module Cover
Replacement in SI.
7.

Close the hood.

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Bulletin No.: 14152B

CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by October 31, 2015, unless otherwise specified by state law. If this
is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by October 31, 2015.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.

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Bulletin No.: 14152B

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval,
it must be submitted prior to the repair transaction.
Labor
Code
9100564

9100562
9100563

Description
Replace Transmission Shift Cable (inc install transmission
shift cable kit)
Add: Hybrid Vehicle
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
1.1

Net
Item
N/A

0.1
0.2
0.1

*
N/A

Note: Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
* The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer

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has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
\

We Support
Voluntary Technician
Certification

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Bulletin No.: 14152B

IMPORTANT SAFETY RECALL
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2004-2007 model year Chevrolet Malibu Maxx, 2004-2008 model year Chevrolet
Malibu, 2005-2008 model year Pontiac G6, and 2007-2008 model year Saturn AURA vehicles
equipped with a 4-speed automatic transmission. As a result, GM is conducting a safety recall.
We apologize for this inconvenience. However, we are concerned about your safety and
continued satisfaction with our products.

IMPORTANT





This notice applies to your vehicle.
Your vehicle is involved in GM safety recall 14152.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Your vehicle has a condition in which the transmission shift cable
may fracture at any time. When the fracture occurs, the driver may
not be able to select a different gear, remove the key from the
ignition or place the transmission in park. When the fracture occurs,
the driver may not be able to select a different gear and the vehicle
may move in an unintended direction, increasing the risk of a crash.
If the driver cannot place the vehicle in park, and exits the vehicle
without applying the park brake, the vehicle could roll away and a
crash could occur without prior warning.

What will we
do?

Your GM dealer will install a shift cable assembly and mounting
bracket. This service will be performed for you at no charge.
Because of service scheduling requirements, it is likely that your
dealer will need your vehicle longer than the actual service
correction time of approximately 1 hour and 15 minutes.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Did you already
pay for this
repair?

Even though you may have already had repairs for this condition,
you will still need to take your vehicle to your dealer for additional
repairs. If you have paid for repairs for the recall condition, please
complete the enclosed reimbursement form and present it to your
dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may
mail the completed reimbursement form and all required documents
to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be

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September 2014

Bulletin No.: 14152B

presented to your dealer or received by the Reimbursement
Department by October 31, 2015, unless state law specifies a longer
reimbursement period.
Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
Pontiac
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-762-2737
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
1-800-833-6000

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V224.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #14152