Bulletin No.: 14743B
Date: December 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Loss of Electric Power Steering (EPS) Assist

MODELS:

2015 Chevrolet Silverado Light Duty Regular Cab and Double Cab
2015 Chevrolet Suburban
2015 Chevrolet Tahoe
2015 GMC Sierra Light Duty Regular Cab and Double Cab
2015 GMC Yukon XL
Equipped with Electric Power Steering (EPS)

This bulletin has been revised to include a Note in the Service Procedure section. Please discard
all copies of bulletin 14743A.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2015 model year Chevrolet Silverado, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, and
GMC Yukon XL vehicles equipped with electric power steering (EPS). Certain vehicles may
experience a sudden loss of power steering assist that could occur at any time while driving. If
the power steering assist is lost, a message is displayed on the Driver Information Center and a
chime sounds to inform the driver. Steering control can be maintained because the vehicle will
revert to manual steering mode, but would require greater driver effort particularly at low vehicle
speeds, increasing the risk of a crash.
CORRECTION
Dealers are to replace the power steering assist motor kit.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14743B

should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts Pre-Ship Information – For US and Canada
Important: Power steering assist motor kits required to complete this recall were pre-shipped
to involved dealers of record. This pre-shipment began November 5, 2014 targeting
100% of each dealer’s involved vehicles. Pre-shipped parts were charged to
dealer’s open parts account.
Additional parts, if required, are to be obtained from GMCCA. Please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
Part Number
23479299

Description
Power Steering Assist Motor Kit

Quantity/Vehicle
1

SERVICE PROCEDURE
Note: If the power steering assist is lost, the Driver Information Center will display a SERVICE
POWER STEERING MESSAGE and a chime sounds to inform the driver. In addition,
diagnostic trouble code (DTC) U0131 may be set by the body control module (BCM).
1. Remove the power steering assist motor. Refer to Power Steering Assist Motor
Replacement (Light Duty) in SI.
2. Install a new power steering assist motor. Refer to Power Steering Assist Motor
Replacement (Light Duty) in SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.

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Bulletin No.: 14743B

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor Code
9101064

Description
Power Steering Assist Motor Replacement - Includes completing
the power steering control module setup procedure

Labor
Time
1.0

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in

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Bulletin No.: 14743B

contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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December 2014

Bulletin No.: 14743B

IMPORTANT SAFETY RECALL
November 2014
Dear Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2015 model year Chevrolet Silverado, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra and
GMC Yukon XL vehicles equipped with electric power steering (EPS). As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.

IMPORTANT





This notice applies to your vehicle.
Your vehicle is involved in GM safety recall 14743.
Schedule an appointment with your dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

General Motors has decided that a defect which relates to motor
vehicle safety exists in certain 2015 model year Chevrolet Silverado,
Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, and GMC Yukon
XL vehicles equipped with electric power steering (EPS). Certain
vehicles may experience a sudden loss of power steering assist that
could occur at any time while driving. If the power steering assist is
lost, a message is displayed on the Driver Information Center and a
chime sounds to inform the driver. Steering control can be
maintained because the vehicle will revert to manual steering mode,
but would require greater driver effort particularly at low vehicle
speeds, increasing the risk of a crash.

What will we
do?

Your dealer will replace the power steering assist motor kit. This
service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of approximately
one hour.

What should
you do?

You should contact your dealer to arrange a service appointment as
soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.

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December 2014
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 14743B
Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V719.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
GM Recall #14743